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Mobile data not working on Sprint Galaxy S5, other issues

Hi everyone! Welcome to another #GalaxyS5 post that covers 5 problems. For more Galaxy S5 troubleshooting, don’t hesitate to visit this page.

  1. Galaxy S5 cannot install Lollipop update via Kies
  2. Mobile data not working on Sprint Galaxy S5
  3. How to recover Galaxy S5 files from corrupted SD card
  4. Galaxy S5 volume is very low when listening to a podcast
  5. Power Sharing popup on Galaxy S5

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy S5 cannot install Lollipop update via Kies

Hi. I use a Galaxy S5 mini SM-G800F Italian model and it works pretty fine. however recently I got a notification saying that I got the new software update which is Lollipop, so when I tap download updates, then it downloads the updates, but when the phone restarts and it shows the green android machine and it’s belly, it goes to about 28% and that’s when it says “Error” and the phone starts up.

I read this forum and I tried using Kies, I downloaded Kies 3 and it recognizes my phone and everything. it tells me I have a new firmware update so when I agree, it downloads the updates, when that’s done it asks me to type in the admin password. after I do that the Kies page goes grey and you can’t press or click anything. to close the program you have to close it from task manager. nothing happens though after typing down the admin password. please help me. — Niajul

Solution: Hi Niajul. We’re not sure if we understand your issue correctly but if the installation of Lollipop did not work after Kies 3 stopped working, consider doing a factory reset on your phone. Once you’ve factory reset your device, connect it to your computer again and attempt another update via Kies. For reference, please follow these steps on how to do a factory reset:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Also, you can try using another computer during the installation as the problem may be computer-specific.

Problem #2: Mobile data not working on Sprint Galaxy S5

I got the phone online. when it arrived i took it to Boost Mobile but they said it was under another company (Sprint) but it did end up connecting. it worked fine no issues for about a week and then it got disconnected due to my monthly bill being past due.

the day i paid i noticed the internet was not working, and a pop out screen saying ” invalid SIM card”. it says “you’re offline” every time i access the internet browser. I can still receive phone calls and text but i cannot access the internet which is kind of weird because if the SIM card was not working it wouldn’t allow me to receive or make calls.

i recently took it back to Boost Mobile to explain the issue i was having but they said they had done all they  possibly could to fix it they even hard reset and still no luck. i will appreciate if you can let me know what is wrong with my phone and hopefully how to fix. thank you so much. — Jesus

Solution: Hi Jesus. Boost Mobile is a subsidiary of Sprint Corporation, which uses CDMA technology. This means that Boost Mobile uses Sprint’s CDMA network in order to offer its services.

Your phone may have a SIM card slot and has a SIM card but its use is mainly to provide LTE service. SMS, MMS, and voice calls do not need a SIM to work in a CDMA network. This is the reason why calls and texts continue to work even if your mobile data does not. In order for mobile data to work again, make sure that your SIM is working or active by calling Boost Mobile. Alternatively, you can simply ask for a replacement SIM.

Problem #3: How to recover Galaxy S5 files from corrupted SD card

  1. My Phone is a Samsung Galaxy S5 Active. My Phone has not been able to update or even download new email because there is no internal storage left, unless I delete apps or cache and this is only temporary as it fills right back up again. In “My Files” shows that I have about 8GB used for everything and the rest is operating system. I digress….

So… I went on a great vacation to Sequoia National Forest and took many pictures along with 4 months of previous pictures on my Micro card.

I have all my photos go directly to my 6 month old, new SanDisk Ultra Plus 64 GB MicroSDXCI. The entire time on my trip I was only on sporadic Wi-Fi and my phone constantly said “Unable to download content”. I didn’t know what that meant… but anyways, I had been reviewing the photos the entire time and posting a few on Facebook.

When I got home, I went into the Gallery and all the photos in the “Camera” area and the viewable were blacked out with a logo of a broken mountain or something like that…I restarted my phone and check again….POOF they were all gone! It said, “Insert SD Card”. (I inserted another new card and it reads/works great).

I pulled the Micro Card out and inserted it into two different computers and It does not even show up under the “computer”. If I leave it in the computer for 15 min. it will bring up a “File Explorer” window and then and then another window saying “please insert a disk into Removable Disk (G:)” which is where it is supposed to be but not.

I have spent 3 days on forums, downloaded several software recovery programs but nothing works.

I just tried the cmd: chkdsk fix method and it came back saying “the type of file system is RAW” ( I don’t know what this means in terms of retrieving my photos).

I then took it to my friends office who is a professional photographer and he was able to have his computer read the disk and it shows the size of the files used but it just stalls and nothing can be opened or pulled with his professional software.

What do I do next? HELP! HELP! HELP! — Bruce

Solution: Hi Bruce. If you can’t access the contents of that microSD card using different computers or devices, that’s an indication that it is beyond repair. Although top quality flash memory cards have high write cycles and have an effective system to manage daily wear and tear, that doesn’t eliminate the fact that they can still fail due to other factors.

Other possible factors that may cause an SD card to fail includes physical damage as well as exposure to extreme cold, heat, or water. Electrostatic discharge can also cause a flash memory to fail. In general though, SD cards are quite durable and can withstand physical blows. Though we think that your SD card was never mishandled or physically damaged, another totally different reason may be behind the trouble. At the higher end of potential causes is corruption. The card reader on your smartphone uses a firmware or a mini operating system in order to read and write on the SD card. Sometimes, the reading and/or writing process can go wrong due to poor coding or software malfunction. This is obviously beyond your control and there’s nothing that you can do about it when it happens.

Speaking of control though, the worst thing that you can do on your end is disrupt the read/write process by turning off the phone or pulling out the card. Most of the time, doing any of these results to data loss or corruption. To prevent this from happening, you have to make sure that your phone won’t lose power while it’s saving something on the card. Also, you want to ensure that you unmount your SD card properly before prior to physically removing it from your phone.

We know that your primary concern right now is how to recover your files from your SD card but as mentioned earlier, the most that you can do at this time is to try to see if other devices can still read the device. There’s no other trick or equipment that can revive a dead SD card. If no professional software or other card readers can recognize the card, it’s probably too late.

Problem #4: Galaxy S5 volume is very low when listening to a podcast

I have a Galaxy S5. I’m having trouble with volume on applications. I have my media bar set to max. In some internet sites like YouTube the volume seems to be appropriately loud. In others, for example such as playing a podcast at (it is by subscription but there is at least one show available to non-subscribers you could check), the volume I get from the tablet is considerably lower…like to the point it is relatively hard to hear. This did not seem to be true in the past. I can’t tell you whether or not this lower volume occurs with other Internet sites or not. I am not using an app for this. I am googling the site on the internet. Could you give me any solutions to get my volume appropriately loud when I visit this site? Thanks very much! — Pete

Solution: Hi Pete. If a volume in certain website seems too low but others are okay, that’s an indication that there’s no problem with your device. The source of the video or audio file (which is the website) you are listening to is the issue. That means that the audio level of the show you are trying to access is originally low in the first place that even if you increase the volume of your phone, it won’t matter much. The same can be said if you are listening to a music file which has a very low audio level originally.

Problem #5: Power Sharing popup on Galaxy S5

The pop up message is saying something about transferring the power on other devices. If i don’t install, the app kept on appearing. And i thought it was one publicity for me to download an app that probably has virus so i clicked do not show again.

I tried putting it into safe mode as you have instructed but i don’t know if there’s still anything wrong with it since i cannot see the pop up message. Moreover, i tried doing the other technique where in it has the “all user data delete” so i can reboot my phone (to be safe, since my phone is usually fast charging after i did the safe mode it still hasn’t charged that fast) but i don’t really know what it does to my phone. Like does it delete my photos both in my phone and SD card etc. I don’t know what to do.

And what if i don’t want to be in safe mode already, does it mean my battery won’t charge again? And actually i need to turn off the safe mode since my phone’s software is on the process of registering my device and it can’t because of the safe mode. Thanks so much!! — Roxanne

Solution: Hi Roxanne. We think you followed our instructions in this post. We’ll the reason why we recommend that you try to boot your safe mode first is to check if a third party application is the cause of the popup. The length of the observation period depends on you but we usually suggest to give it 24 hours. This is to make sure that you spend enough time to wait if the error will continue to popup. While in safe mode, no third party apps will be allowed to run, so if any of your third party applications is to blame, the popup will not appear. If no Power Sharing popup appears during and after the observation period, that’s a confirmation that one of your installed apps is causing it. You have to remove apps until the issue gone. Safe mode won’t help you pinpoint which of the apps is the culprit so you have to do use trial-and-error and elimination to identify which app is to blame.

And yes, “all user data delete” will delete your personal data like photos, videos, contacts, etc. It’s an essential process in order to complete a factory reset procedure. If you want to reset the device, make sure that you create a backup of your important files.


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