Galaxy Note 5 won’t connect to Wi-Fi after Marshmallow update, other issues

Note 5

Below is another list of #GalaxyNote5 issues that we’ve collected during the last few days. We know that just like any other smartphone, the Galaxy Note 5 may sometimes fail from time to time. Problems that affect other smartphones can also affect the Note 5  so here are the issues we’re covering right now.

  1. Galaxy Note 5 won’t connect to Wi-Fi after Marshmallow update
  2. How to recovery lost files from Galaxy Note 5
  3. SMS Sent Time app doesn’t work on Galaxy Note 5
  4. Galaxy Note 5 can’t detect headphones and sound does not work
  5. Galaxy Note 5 has damaged two chargers
  6. Galaxy Note 5 not charging properly

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy Note 5 won’t connect to Wi-Fi after Marshmallow update

Hi. My colleague was using Galaxy Note 5 and it was running smoothly on WIFI at home and office. Soon after upgrade to Android 6.0.1 this phone could not connect to office WIFI but no problem connecting to house WIFI. Tried with disable bluetooth, data plan, reset the mobile phone still not able to connect to WIFI office. Other users using Samsung Galaxy S3, iPhone 5, iPhone 6, Sony Xperia Z  no problem connecting to WIFI Office. I suspect the Android version 6.0.1 issue on connecting WIFI office. There are 2 more persons using Samsung S7 Edge also facing the same WIFI problem. The mobile phone showing connection to WIFI office – circle and keep turning and turning never stop. Waiting for the next or update ASAP, please? — Desmond

Solution: Hi Desmond. We cannot see any reason why an Android device running Marshmallow would selectively connect to a Wi-Fi network. There must be some changes in your office’s Wi-Fi network that causes it to fail to connect. Since the device is able to connect to home Wi-Fi, the problem might be specific to the setup of your office Wi-Fi. The first thing that you want to do is to ensure that the device is permitted to connect to the network. If you are not the administrator of the office Wi-Fi, talk to your IT department so they can help you. There may be filters implemented in place recently that you are not aware of.

If your IT department confirms that your device is allowed to connect to the WI-Fi network but the problem continues, perform a factory reset. Here’s how:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #2: How to recovery lost files from Galaxy Note 5

I deleted 5,000 pictures from the Gallery on Note 5 BY MISTAKE. And by even bigger mistake, I did not have the pictures backed up anywhere. I heard there are software programs which can restore the pictures, but only if you root the phone. Can you PLEASE tell me how I can get the pictures back without rooting the 5 month old phone? I am devastated. I do know it was my own mistake. I wanted to erase one picture, however, that picture was the first in an album, so by pressing it quickly I erased the whole album of 5 months worth of pictures.

Thank you for your help. — Ivana

Solution: Hi Ivana. There are ways to recover accidentally deleted data in a smartphone whether it’s rooted or not. In fact, being rooted or not hardly matter. File recovery is a tricky business and there a few conditions that must be met in order to salvage as much files as possible. The important things to consider first when you want to recover something from a computer or smartphone includes the following:

  • never turn the device off,
  • never use the phone or save something on it and,
  • ensure that app or system updates are blocked to prevent the system from updating on its own.

Using the phone either by loading or installing apps after you have deleted your photos can potentially lower the chance of recovering lost files. As you use the phone, sectors used by the lost files may be overwritten in the process. That’s why time is very important when it comes to file recovery. If it’s been a while since you’ve deleted the files, chances are not all photos can be recovered at this time.

Now, when it comes to apps to use for the actual file recovery, there are a number that you can try. Some of them may not be entirely free so it’s up to you which one to choose. Simply use Google to look for a particular app or service to use if you want to give it a try.

Be reminded that some file recovery schemes may be ran by scammers so we caution you ahead of time when giving out your credit card information to websites.

Problem #3: SMS Sent Time app doesn’t work on Galaxy Note 5

Hello. I have a Samsung Galaxy S3 phone and I recently installed the app ‘SMS Sent Time’ to rectify the problem of text messages that are sent to me when my phone is switched off having the timestamp of when I switch my phone back on instead of the correct time/date of when the message was actually sent to me. It works fine.

My dad however has a Samsung Galaxy Note 5 and he has the same problem so I installed the same app on his phone thinking it would solve the problem but the app, when installed, simply does not work on his phone and I am unsure why. Could you please help and advise of how to fix the problem of inaccurate text message times when the phone is switched off? Thank you. — Lisa

Solution: Hi Lisa. Apps that add “sent time” to an SMS like SMS Sent Time needs to access an SMS database in order to work. This can only happen if an operating system allows such action. We’re not quite sure if this still allowed in Android Lollipop or Marshmallow so the problem must be a limitation set by the firmware.

Kingly contact the developer of the app and ask assistance from them directly. We don’t know how their product works exactly. We also do not know for sure it’s designed to work with more advanced Android operating system and phone like a Note 5.

Problem #4: Galaxy Note 5 can’t detect headphones and sound does not work

Hello sir. I am using a Samsung Galaxy Note 5. My phone works fine. I am facing certain issue with my phone. I would be really  thankful to you if you guys can solve them.


  • my phone can’t detect headphones and can’t play music from it. ( I have replaced my headphone jack )
  • sometimes there is no audio in media when my phone is in silent mode.
  • no ringtone when there is an incoming phone call.
  • when I play music sometimes it stops playing when I press back or home button.


All these issues are related to audio.

All these problems started once when I was listening music from my computer speakers. Suddenly the speakers made loud buzzing noise and my phone gone switch off. And that’s it. After soon I started facing all these issue. I have performed factory reset many time.

A big thanks in advance. Please reply me back. — Manish

Solution: Hi Manish. First of all, we don’t reply to emails. If you’re expecting an email from us, sorry to disappoint you but our service is essentially meant for public consumption so we only publish our responses in our blog.

Secondly, we think that the problem may be hardware-related. We can only assume such since you mentioned that you previously replaced a component before, and that you have performed a factory reset multiple times.

Normally, any firmware or software issue or glitch can be resolved after a factory reset. If the source of the audio issue is software related, you should have already fixed it by now.

We suggest that you let a third party technician take a look at the hardware so you can resolve the problem.

Problem #5: Galaxy Note 5 has damaged two chargers

My phone (Galaxy Note 5) seems to be frying my chargers. Twice now, a few months apart, my phone has gotten down to about 8%, and I’ll plug it in. It then starts an infinite boot loop. It then will not recognize the charger at all and for the 3 seconds it starts up (within the boot loop) it will say “battery is critically low 0%” and then proceed to shut down and restart again. That charger will no longer work with anything.

I tried to plug in my old S-III to see if the charger worked at all and it did not. The second time, it was my fast charger and now that won’t work for anything either. I had to drain the battery out all night so it would stop the loop.

Now I’m sending this with my “broken.” No more boot loop once it is fully charged. But I cannot afford to keep buying chargers. I’m sure this won’t be the last time this happens. Please help. I need my phone. I have two small children and if something happens, I need to be able to call for help and my husband. — Amanda

Solution: Hi Amanda. We’re not really convinced that a smartphone can damage a charger because logically, it’s only the other way around. When you charge a phone, current passes from the wall outlet to the charger head, to the cable, and to the phone. There’s no way that a phone can overload a charger because the former cannot “pass” current to the charger. The most likely reason why your chargers stop working may be due to a faulty wall socket or unstable voltage output of the power line. If you’ve been charging in the same place or wall outlet all the time, consider charging at another location.

Problem #6: Galaxy Note 5 not charging properly

When I connect to a charger, it no longer says “connected to fast charger.” it connects & reconnects constantly. I un-plug charger from phone & start again. sometimes this works. Just yesterday after it was 100% charged, I unplugged the phone, the lightning bolt was still in the battery meter & the green light on like it was still charging. This remained until I restarted the device.

I have tried other Samsung chargers I have & get the same result. I have spoken to a Telstra Tech rep & he said I should back up & try a factory reset. I have attempted to do this however when reading through your instructions they are not so clear. when I swipe down the status bar I don’t have a file transfer option. that is my first dilemma. I am just not tech efficient. I need guidance through these steps. The tech guy made out like I would just have options, “back up” and “restore”. This does not seem to be the case. Please help. — Melissa

Solution: Hi Melissa. Looks like you’re having trouble understanding instructions in this post. Try to check if you can follow revised instructions for the same task below:

  • Download and install Samsung Smart Switch that is compatible with your computer from Samsung.
  • Connect the cable to a compatible USB port on your computer.
  • Connect the other end of the cable to your mobile device.
  • Allow your computer to install any required drivers for your device. This process may take a few minutes.
  • Open Smart Switch on your computer, and allow it to make the connection.
  • If necessary, follow these steps:
    • Touch the Status bar and drag it down.
    • Tap Connected as a media device..
    • Select the Media device (MTP) check box.
  • On the computer, click Open device to view files.
  • Navigate to the desired files on your computer:
    • The Card icon is your SD card.
    • The Phone icon is your device’s internal storage.
  • Drag and drop the files into the desired computer folder.
  • When finished, safely disconnect the phone from the computer.

Now, once you’ve created a backup of your files, be sure that you do a factory reset. Simply follow the steps above.

If your phone continues to exhibit the same problem even after a factory reset, consider having the phone repaired or replaced as the issue may have something to do with the charging port.



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One Reply to “Galaxy Note 5 won’t connect to Wi-Fi after Marshmallow update, other issues”

  1. My note 5 was connecting to my wireless speakers until the last download. Now I can’t play music. And volume on speaker phone very low.. It’s on as loud as it will go. Help. It show they are connected but no sound.i have tried 2 different speakers .

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