Here’s another #GalaxyNote5 post that Android community may find helpful. We selected 5 different issues submitted by some members of our readership and we hope that the solutions mentioned here will fix the said problems. Don’t forget to visit other Note 5 posts in this page if you want to see more issues and solutions about this device.
- How to stop Galaxy Note 5 from automatically downloading a system update
- Galaxy Note 5 has slow performance issue after Marshmallow update
- Galaxy Note 5 starts to keep dropping network connection after Marshmallow update
- Galaxy Note 5 cannot send MMS
- Galaxy Note 5 keeps getting error message when trying to create a Samsung account backup
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
- Problem #1: How to stop Galaxy Note 5 from automatically downloading a system update
- Problem #2: Galaxy Note 5 has slow performance issue after Marshmallow update
- Problem #3: Galaxy Note 5 starts to keep dropping network connection after Marshmallow update
- Problem #4: Galaxy Note 5 cannot send MMS
- Problem #5: Galaxy Note 5 keeps getting error message when trying to create a Samsung account backup
- Engage with us
I recently performed a factory reset. Previously had phone settings set up to not download any system updates. However, during the restore set up I believe it calls out for updates and begins to download Marshmallow in the background. I have done this twice now and have once again turned off the Automatically Download Updates setting but that apparently does not stop the download. I now keep getting the Software Update notification to appear in the notification area. I do not want to install it. I am happy to factory reset again if you know of a way to avoid downloading Android 6.0 during the restore process. Or better yet, permanently ignore the update or even remove it from the cache. Thanks for any help. — Mike
Solution: Hi Mike. Most carriers remove the option to prevent automatic system update on their devices so enabling it depends on your carrier. We know this option exists in international versions by going under Settings>About device>Software update. If you can’t see this in this section, then the ROM from your carrier does not feature this option. That means you really don’t have an option to stop the notification about an available over-the-air (OTA) update.
First, I know the battery is going bad. I am on 6.0.1, which was sent out at the end of March. Note as well that my Note 5 is from Sprint but I have no current account with them. I am now disabled, and that contract was forced to close.
I’ve tried system cache delete via shut down then holding the power and up volume buttons to get into that menu. Both have been done several times without helping much. Now for the issues, which I believe started after this Marshmallow update.
The phone can become very slow when trying to do certain typing tasks and other things. It has also rebooted by itself many times randomly, at least once per week since the update. This reboot isn’t the same as my battery low reboot, which I get those as well, so I know the difference.
I do use System Panel Lite to kill tasks at various times in any given day. But that also doesn’t seem to help much either. I don’t get errors, it just crashes and reboots.
One last thing, I can’t get the phone to attempt manual updates like I used to before Marshmallow. — Dave
Solution: Hi Dave. If you’ve read any of our posts regarding post-Marshmallow update issues, you’ll notice that we always recommend doing a factory reset if nothing changes after a cache partition wipe. Restoring the factory condition of the operating system via factory reset is a necessary procedure if you want to know if the issue is firmware-related, or if it’s something beyond your control. It’s basically the last thing that you can do on your end.
For reference, here are the steps on how to do a factory reset on your Note 5:
- Turn off your Samsung Galaxy Note 5 completely.
- Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
- Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
- Once the Android logo shows, release both the Volume Up and Home buttons.
- The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
- Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
- When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
- The reboot may take a little longer to complete but don’t worry and wait for the device to become active.
We would also like you to spend some time observing how your device works without apps. Try to use the phone for 24 hours without installing any third party apps so you can see if there’s a difference.
Post-update problems is not always due to Google’s or your hardware maker’s fault. Sometimes, third party apps may remain outdated or incompatible even after the latest official Android update has been released to a specific device. A working app on Android Lollipop will not necessarily work the same on Android Marshmallow. App developers must keep their products up-to-date in order to cause problems. Sadly, that doesn’t happen everytime.
Updating an app requires time, effort, and most especially resources. These are some of the reasons why thousands of apps in Google Play Store are still not fully updated for Marshmallow.
As we’ve said earlier, if the issues continue after a factory reset, it’s probably because of factors that you can not influence. To minimize potential bugs, try to keep as few apps as possible. Only install ones that you know are fully patched to work with Marshmallow.
Finally, as mentioned above to Mike, the option to prevent automatic system update is ROM- or carrier-dependent. If you can’t see that option under the About device section, then obviously the current ROM does not offer it. You either have to root your phone so you can install third party apps to do what you want, or simply accept the fact that your carrier is not that cool when it comes to letting users choose to accept an update or not.
Ever since I installed the Marshmallow update, my phone has been randomly dropping reception and I usually don’t notice until I try to send a text and get the “no signal detected” message. Sometimes it resolves itself. it seems to cut in and out frequently, and other times I have to fix it by resetting my phone.
I tried turning on/off airplane mode instead of a reset but that doesn’t work. If I’m at home and connected to my wi-fi that connection will remain on in spite of whether I have a phone signal or not. If you have any advice I’d really appreciate it. this is extremely annoying!
I would also like to add that my device is not rooted. I bought it from Sprint and they are my carrier. I know enough to be able to do what I need to do and am a little bit tech savvy but I’m definitely not a pro. Thanks in advance for your help! — Adriane
Solution: Hi Adriane. If you’re reading this part of article, you must have already an idea what to do at this time. Basically, there are only 2 things that can do — wiping the cache partition and doing a factory reset (steps provided above). If you haven’t tried erasing the cache partition before, just follow these steps:
- Turn of your smartphone completely
- Press and hold the Home button and the Volume down key, and then press the Power button
- Keep holding the buttons and when the Samsung logo appears, let go of the Power button but keep holding the Home button and the Volume down key
- When you see the Android logo, let go of the other two buttons
- You will see a message “Installing System Update” and then the recovery screen will show up
- To highlight “Wipe cache partition” use the Volume down key and press the Power button to select it
- When this is done, again use the Volume down key to highlight “Reboot system now” option and select it using the Power button.
I am unable to send picture texts. I have always been able to take a picture on my phone and send it in a text message but all of the sudden for the last week it will not send. I hit the send button and next to the MMS the little thing keeps spinning and says “sending” but never does. It goes on like that for over an hour until I delete the text. Any idea what I can do to fix this issue?
On a sidebar note, I have not downloaded any new apps or changed any settings on the phone to have caused this issue. I did do a reset of the settings to see if that would help but it didn’t. Any help or advice you can provide would be great! Thank you! — Melissa
Solution: Hi Melissa. Try to check first if the issue is due to a bad messaging app by deleting its cache and data. This will ensure that the cache and data are fresh.
- Go to Settings.
- Scroll to Apps tab and tap it.
- Tap the Messaging app.
- Tap Storage.
- Tap Clear cache and/or Clear Data.
Keep in mind that tapping the Clear Data button will erase all your SMS or MMS. Make sure to save important messages before you do this step.
If you are still unable to send MMS afterwards, wiping the cache partition is your next troubleshooting step. If that procedure won’t result to resolution, you can also try to do a factory reset.
We do recommend though that you delay doing a factory reset until you have contacted your wireless carrier about the issue. You want to know two things once you get hold of your carrier: to check if there’s an on-going network- or account-related problem, or if your phone’s APN settings are correct. The first reason allows you to check if the problem lies on your network. Although SMS and MMS are reliable services, they’re not perfect and can fail from time to time. Checking with your carrier will let you know if they’re aware that some of their customers are having difficulty sending MMS, or if they’re already aware and simply waiting for the outage to be resolved. You also want to ensure that there are no account restrictions that prevent you from sending MMS.
If your carrier will say that your account is clear and there’s no ongoing network outages that may affect your device from sending MMS, the cause of the trouble probably lies on your phone. The next thing that you want to ask them is to see if all your device’s APN settings are correct. APN settings are network-specific so make that you review everything under this section.
Problem #5: Galaxy Note 5 keeps getting error message when trying to create a Samsung account backup
Attempting a Samsung account backup consistently I receive an error message specifically in the messages section of the turned on backup. It states “failed to backup device data a server error has occurred “. Coincidentally Samsung doesn’t know quite what to think about this particular problem and it is a consistent headache. Every time I describe the issue to Samsung they go through troubleshooting of my account and ask me about my Google account if I sync via that. Obviously I do. They’re unsure of what to make about it!? — Michael
Solution: Hi Michael. First of all, Samsung account is different from a Google account. Both accounts are capable of storing certain types of information specific to your phone and to your account. You can’t sync or save your Google account information to your Samsung account and vice versa. However, it’s possible that you have nominated the same exact email and password for both your Samsung and Google account creation. The email for your Google account does not require a Gmail email, although having a Gmail account is already considered a Google account. Thus, it’s possible that you may have used your other email like Hotmail, Yahoo, etc when your device asked you to create a Google or Samsung account during the initial setup.
If you want to check what email you used for your Samsung or Google account, go to Settings>Accounts on your phone. On your computer, you can check your Samsung account here , while you can click this page for your Google account.
Once you’ve identified the email address for your Samsung account, you can either go back to Settings>Accounts section on your phone and log back in. alternatively, you can do a factory reset so you can re-enter your Samsung credentials as well as fix potential Samsung app bugs that may be causing the problem.
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