How to fix Samsung Galaxy S7 Edge “Unfortunately, Internet has stopped” error

  • Learn how to troubleshoot the error “Unfortunately, Internet has stopped” on your Samsung Galaxy S7 Edge (#Galaxy #S7Edge).
  • Understand how the problem occurs and what troubleshooting procedures you should undergo in a bid to fix it and regain your phone’s optimum performance.
  • Read about the same problem that was sent by one of our readers suggesting a firmware update may cause the Internet app to crash.
  • What you should do if your phone pops up the same error together with other errors accompanying freezes, lags and reboots.
  • Learn how to troubleshoot the error that occurs when the owner tries to open links from the Messages app.


The Samsung Galaxy S7 Edge error message “Unfortunately, Internet has stopped” is referring to its native web browser that crashes and not the internet connectivity of your phone. So, even with this error message on, you may still be able to connect to the internet using other apps or you would still get your emails.

In this post, I will address this specific error and answer some of the questions sent by our readers that are related to this. If you’ve already contacted us before, then browse through the list of problems below and see if your concern has already been addressed.

For those who have other issues, head to our troubleshooting page as we’ve already answered and solved a lot of Galaxy S7 Edge problems. Find issues that are similar to yours and use the solutions and/or troubleshooting guides we drafted for you. If you need further assistance, you may always contact us through our Android problems questionnaire. Just provide us with important information about the problem and your phone and we’ll do the research for you. Don’t worry, it’s for free.

Fix “Unfortunately, Internet has stopped” error on Galaxy S7 Edge

I say it again, the Internet that is being referred to in the error message is the native web browser app. So, we’re not dealing with the internet connectivity issue here but might be just a minor app problem. This troubleshooting guide will walk you through in finding solutions to fix the problem the safest way possible.

That being said, we always consider the safety of your data as well as your phone. We always assume our readers to be on the average level and we won’t suggest procedures that could potentially ruin the device. Now, let’s begin our troubleshooting.

Step 1: Restart the Internet app and then reboot your phone

When the error pops up, tap OK to close it and then try to open the Internet app again. If it still shows up, then reboot your phone.

Why are these procedures necessary?

First, if an app crashes, it’s more likely just a simple glitch with the app or the system especially if it’s the first time it occurred. So, opening it again may just fix the problem if the issue is still in the app level. However, if the error still pops up after restarting the app, it’s safe to assume that the glitch is at the firmware level already. And yes, at this point, we must assume that the problem is just a glitch.

So, secondly, you must reboot your phone to address possible system glitches. Rebooting the device will refresh its memory and load all necessary services that may have crashed. It can potentially fix any kind of firmware and hardware problems and may save you from all the hassles.

Step 2: Clear the cache and data of the Internet app

This procedure will reset the app to its default settings. This is necessary to rule out the possibility that a misconfiguration is causing the problem. If it were just a minor app problem, then this procedure will definitely fix it. Follow these steps…

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Dialer.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

Step 3: Boot your Galaxy S7 Edge in safe mode

The Internet app is pre-installed on your phone so it should run normally even if you boot your device up in safe mode. Third-party apps, however, will be temporarily disabled and if one of them is causing the problem, the error “Unfortunately, Internet has stopped” won’t show up when in safe mode.

This procedure won’t fix the problem but will isolate the issue and give you an insight as to what’s causing it. Once you know the cause, it will be easier to fix the effect. Here’s how you boot your phone in safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

While the phone is in this state, open the Internet app and try browsing the web to observe if the error would still pop up. So, there are two possibilities here. If the error pops up, then the problem is with the pre-installed apps or firmware, otherwise, it’s with the third-party apps.

Step 4: Find and uninstall the third-party app that’s causing the error

You’ll only follow this procedure if the error doesn’t come out in safe mode. As I said, third-party apps are disabled in safe mode so the error won’t pop up. In this case, all you got to do is find the app that’s causing the problem and uninstall it but that’s easier said than done.

It’s not easy to pinpoint the app that’s causing all the troubles. But you were the one who downloaded and installed the third-party apps in your phone, then you can easily remember which ones you installed recently. Being your troubleshooting with recently installed apps and those that might be connected to the Internet app like Facebook, Twitter and other social media apps. If you already have saved data with those apps, then don’t uninstall them yet. Instead disable them first and boot into normal mode.

Step 5: If the error messages shows up in safe mode, then escalate your troubleshooting to firmware level

The steps 1 through 4 are for apps and minor firmware problems. If the problem still persists after trying each one of them, then it might be a firmware issue. Remember that pre-installed apps are embedded in the firmware so if there’s a problem with any one of them, it’s more likely an issue with the system.

Taking into consideration your data, the first troubleshooting procedure you should do is to delete the system cache. These files were automatically created by the system and there are times when they get corrupted especially during update. If they do, all you need to do is delete them and the system will create new ones. We cannot delete caches one by one so here’s what you need to do:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 6: After you deleted the system cache and the problem still persists, reset your phone

I understand why owners are hesitant to do this procedure but if this is what it takes to solve this problem, then it’s worth all the hassle.

Master reset is very effective in fixing app- and firmware-related problems like this but it’s up to you if you do it or not. We’re just here to give you another option that might save you from waiting in a shop for hours while the technician is trying to figure out the problem.

  1. Backup your data.
  2. Remove your Google account.
  3. Disengage screen lock.
  4. Turn off your Samsung Galaxy S7 Edge.
  5. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

As far as troubleshooting is concerned, this is the end of it. I hope this procedure can help you. If the error “Unfortunately, Internet has stopped” still shows up after the update, that’s the time you consult a technician to take a look at your phone.

Related Problems from our Readers

Here are some of the problems our readers sent us that are related to the issue we tackled here. If you’re one of the people who contacted us regarding this error message, then try to see if your concern is included below.

“Unfortunately, Internet has stopped” error showed up after an update

Q: “I am using the new Galaxy S7 Edge but after an update a few ago, I can no longer use the Internet app because it gives me the error ‘Unfortunately, Internet has stopped’ every single time I open it. Good thing there’s Google Chrome but I’m just worried about my phone. Why is it doing this? Is there something I can do to fix this problem?

A: Firmware updates have a tendency to mess up your phone. More often, system caches and data get corrupted that may result in performance-related issues including error messages like what you’re currently experiencing. If you’re positive that the problem started after an update, then all you got to do to fix this problem is to wipe the cache partition and if that fails, do the master reset. Check on steps 5 and 6 above.

Error messages keeps popping up together with freezes, lags and reboots

Q: “At first, the error was something like the clock stopped working, then settings then the internet. I’m getting all sorts of error messages and I can’t use my phone, it’s slow, it lags not to mention the random restarts that may occur after a few hours or so. How can I regain my phone’s normal performance? Please help.

A: Unlike the first issue I cited, the error message in your case is just a result of more serious firmware issues. That’s why your device runs slow, keeps freezing or lagging with instances of reboots, etc. All the troubleshooting steps I drafted above will be useless except for one–master reset (step 6). So, please backup your data and reset your phone to fix this problem.

Error “Unfortunately, Internet has stopped” shows when owner open links from Messages

Q: “Hi. When people send me text messages with links and when I tap on those links, an error would show up, “Unfortunately, Internet has stopped” and the links would never be opened. I don’t know why it occurs or why my phone can no longer open the links. Do you how to fix this? Please respond to my email asap. Thanks.

A: The Internet app is the default web browser used all apps to open links. So, even if you’re in the Messages app, when you open a link from there, the Internet app will called upon to view it. That said, I think the problem is with the Internet app only. So, the first thing you should do is clear its cache and data just like we did in the step 2. If that fails, wipe the cache partition and/or do master reset.

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