Is your #Samsung #Galaxy #Note4 running out of storage space? Do you have lots of movies, photos or games saved in your device that you are now unable to download another app? The solution to this is to add a microSD card to your device. This model for example is able to accommodate a card of up to 128GB in size. Once inserted in the phone all you need to do is to transfer your music, movies, or photos to the card to make some room on the internal storage.
There are however instances when issues can occur due to this microSD card. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 4 will not recognize microSD card issue & other related problems.
If you own a Samsung Galaxy Note 4 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
Note 4 Will Not Recognize microSD Card
Problem: I purchased a new PNY High Performance 128GB microSDXC card that my phone will not recognize. I am able to see it on my Mac, and I transferred files from my current 32 GB SanDisk. However, when I insert the new card into my Note 4, it doesn’t acknowledge that the card is inserted at all. Please, help.
Solution: Before troubleshooting this issue make sure to have a backup copy of whatever content or data is stored in the microSD card.
Since the card can be read by your Mac but isn’t recognized by the phone then this could just be a formatting issue. If you don’t have any Windows computer then you can format the microSD card on your Mac by specifying MS-DOS as the format type. If you have a Windows computer then format the card using the FAT32 partition. Once you have formatted the card check if it can now be detected by your phone.
If the issue still occurs then try getting a new card and check if it works on your phone. This way you can check if the phone has problems reading a microSD card.
If the phone does not detect the new microSD card then follow the troubleshooting steps listed below.
- Wipe the cache partition of your phone from the recovery mode. Sometimes a form of corrupt temporary data can cause this problem so it’s best to eliminate this factor first.
- Backup your phone data then do a factory reset. This eliminates any software related glitches that could cause the problem.
If the problem still persists at this point then I suggest you have your phone checked at an authorized service center as the microSd card slot could have an issue.
Note 4 Error When Playing Video File
Problem: Hello! I can see from site you are quite familiar with Androids. Under “about device” mine says “Android version 4.4.2. I ran out of memory, so got a. Sandisk 64 GB micro SD card, downloaded some documentaries, and then when trying to watch, it came up with an error message – if I recall it was “70001”. . I then transferred all on SD card onto devise, thinking perhaps it was because I never formatted card. So I did that, and now it says. “Please remove this video, or reinsert the storage onto which it was. Downloaded.”. I have no idea where the videos even are. Pls advise, so that the device accesses and can play these. Thanks.
Solution: Since your phone is still running on KitKat I suggest that you update this first to the latest software version. The old software version could be a factor in this issue since your apps may now be designed to work better with Lollipop or Marshmallow.
Once you have updated your phone software try to check if the issue still occurs. If it does then follow the troubleshooting steps listed below.
- Determine what you used to download the videos. Did you use the Google Play Store to purchase the documentaries? If you did then downloading them again is a good idea. Before downloading make sure to free up some storage space on your device. You can also choose to save the downloaded documentaries to the microSD card. Make sure to format the card first so as to avoid any issues.
- What video player app did you use to play the documentaries? I suggest you clear the cache and data of this app.
- Wipe the cache partition of your phone from the recovery mode. This deletes the temporary data of your device which could be causing the problem.
Note 4 Does Not Recognize microSD Card
Problem: I used 128gb micro SD card after few weeks the phone didn’t recognize anymore the SD card
Related Problem: I have had one this microSD card in my Note 4 for a while but now it doesn’t even want to acknowledge that it’s there. I go to the storage section in settings then I scroll to the bottom where the sd card section is. It says no card inserted. I take off the battery cover and turn off the phone and then take out the sd card. I put it back in and turn the phone back on and it still doesn’t read it. It is a 4gb sd card and I used it with my Samsung Galaxy S4 then when I got my Note 4 i just put it in here and it worked fine. I’ve had this phone since November 2015. Is it my phone or the SD card?
Solution: The first thing that you need to do is to check if the card is indeed working by taking it out of your phone and having your phone read it. You will need a card reader to do this. If the computer can’t detect the card then it could already be corrupt. I would suggest that you replace this with a new one.
If the card can be detected by your computer then backup it contents ( just copy everything in the card to a folder in your computer) then format it using the FAT32 partition. Once this is done insert the card back to your phone then check if it can now be detected.
If the issue still persists then follow the troubleshooting steps listed below.
- Wipe the cache partition of your phone from the recovery mode. This will delete the temporary data stored in your device that could be causing the problem.
- Start your phone in Safe Mode. This allows you to check if a third party app installed in your phone is causing the problem. If your phone can detect the card in this mode then find out what app is causing the issue and uninstall it.
- Backup your phone data then do a factory reset.
- Try using another microSD card.
If the above troubleshooting steps fail to resolve the issue then I suggest you have your phone checked at an authorized service center.
Note 4 Will Not Access Files Saved In microSD Card
Problem: Galaxy Note 4 will not access SD card multimedia files. I have soft booted, read the SD card files on my desktop and it reads and plays fine. After installing VLC player, it found everything and all worked fine. Next time I opened the phone no multimedia files, i.e., music, photos or video can be found on the card. Remove VLC player, tried MX Player with same result, i.e., no video. Installed GoneMAD music and it has found the music files. Still nothing seems to be able to find the photos or video files, but they are there and not corrupted.
Solution: If the computer can detect the files and if certain apps in your phone are able to detect the files then the issue could be caused by the phone software. Follow the troubleshooting steps listed below to resolve the problem.
- Wipe the cache partition of your phone. This will delete the temporary data stored in your phone.
- Start the phone in Safe Mode. If the issue does not occur in this mode then an app you installed could be causing the problem. Find out what app this is and uninstall it.
- Backup your phone data then do a factory reset.
- Use a different microSD card.
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