Podcast app on Galaxy Note 4 not working properly after Marshmallow update, other issues

Note 4

With millions of users still actively relying on #GalaxyNote4 today, we continue to expect more issues related to this device to be reported by our community. Below are some of the problems that some of our readers have encountered.

  1. Galaxy Note 4 questions regarding email app
  2. Audio on Podcast app on Galaxy Note 4 not working properly after Marshmallow update
  3. Galaxy Note 4 crashes when using Camera app with SnapChat installed
  4. Galaxy Note 4 drops calls, runs slow, shuts down randomly, and won’t turn on
  5. Galaxy Note 4 screen keeps restarting
  6. Galaxy Note 4 cannot send and receive MMS

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When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 4 questions regarding email app

I have two issues that I would like help with. Number one, the app that came with my Note 4 is a significant downgrade from my Note 3. For reasons unknown I must now tap on a pop up called load more in order to read email messages which previously filled my screen automatically. This downgrade is quite irritating. Also, I believe that there is no way for me to save email messages in a folder of my own creation. Also, the application takes control of my inbox by deleting items according to parameters over which I have no control. This is all just ridiculous. 

My second problem  concerns the absolute extreme complexity of the directory system and the rules concerning the saving of documents photos and videos on my phone itself or the extended SD card. It seems clear that all of this confusion regarding files and their location is completely intentional. While I believe it is not an accident it is hard for me to understand what purpose other than perhaps surveillance can be served by such complications. The same increasing level of complexity  greatly interferes with my ability to use the phone in a productive way. Any thoughts you might have on this topic would also be appreciated. Thank you very much. I look forward to hearing from you soon. — John

Solution: Hi John. We noticed that your concerns are not problems at all, but rather “difficulties” you encounter with using the Note 4 email app and file directory system as compared to how you use them in a Galaxy Note 3. Changes can be expected when switching from one Galaxy Note model to another so we don’t see why that can be a problem. You can either adapt or do something about them like use a different app or replace the phone itself. Depending on how you setup your email account, the app may or may not save copies of your email in the phone’s storage device to conserve space. Try to tweak the sync preferences of the email app to see if that will make any difference. You also want to consider using POP3 instead of IMAP when setting up the account.

The second concern may be valid but there’s nothing that we can do about it either. Whether Samsung intentionally made it more difficult for average users to find and access files in system directory or not, that’s a matter of opinion only. What you see right now is what you get. If you want to make a feedback to Samsung about said changes, please contact them instead. There’s nothing that we can do to modify how apps behave or how the file directory is designed in a Note 4.

Problem #2: Audio on Podcast app on Galaxy Note 4 not working properly after Marshmallow update

Hello. Immediately after the Marshmallow Software Update the audio function on my phone starting working poorly. Podcast playback is occasionally “gurggly” and it is impossible to pause, fast-forward or rewind without a long pause (+10 seconds) and/or excessive function (such as tapping FF once to advance 30 seconds and the podcast advances several minutes). Podcast app sometimes crashes now (never had a problem with PA in the years I have used it).

I contacted the Podcast Addict team and they say it is a built-in player issue, pertaining to the update.

Condition occurs in Podcast Addict (paid app version) AND Google Play (music.)

I did the soft-reset (pulling the battery) and that improved conditions a little bit… so the problem still persists but the extent to which the player chokes/crashes is reduced (Specifically, audio pause on rewind or FF is now 4-6 seconds.)  

Any help you can provide will be appreciated! — Michele

Solution: Hi Michele. Updating Android operating system (OS) does not mean that apps will also be automatically updated to work with it as well. What we’re saying is that if a particular app works fine with the previous OS, it does not always mean that it will work fine as well once you’ve installed Marshmallow. A major update such as moving from Android Lollipop to Marshmallow can potentially create hundreds of thousands of points of failure. Conflicts between the new OS and apps can occur resulting to problems. If an app is not properly coded to work with Marshmallow, or if the developer has not yet released an update so it operates smoothly, then there’s only so much that a user like you can do to fix it.

The only two things that you can try on your end includes wiping the cache partition and doing a factory reset. For easy reference, below are the steps on how to do them.

Following an update, there’s a chance that the cache partition will become disorganized, cluttered, or contain outdated and irrelevant files. While updates like Lollipop are supposed to automatically create a new cache, this does not always happen in reality. One of the main reasons why so many users are complaining about app crashes, slow performance, lag, or freezing issues after updating is a corrupted cache partition. We think that this is also the reason for your case. If you haven’t tried clearing the cache before, here are the steps to do it:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight Reboot system now and hit the power key.

There are times that refreshing the cache partition won’t change anything so you really have to do a more drastic solution by doing a factory reset.

When it comes to resetting the phone to its default settings, this procedure is often used. What it does is reset all settings to defaults and delete all third-party and services. It is also very effective in fixing app- and firmware-related issues. Before following the steps below, make sure you’ve made a backup of you important data.

  • From the Home screen, tap the Apps icon.
  • Launch Settings and scroll to ‘User and Backup’ section.
  • Tap Backup and reset.
  • If you want, you can tick the checkboxes next to Automatic restore and Back up my data.
  • Tap Factory data reset.
  • Touch Reset device.
  • You may be asked to enter your PIN or Password.
  • Tap Continue and then Delete all.

If these two procedures won’t make any difference at all, the problem must be on the app itself. You can either contact the developer about it, or simply leave it out until a new patch is released for it.

Problem #3: Galaxy Note 4 crashes when using Camera app with SnapChat installed

Camera use results in phone shutting off. Battery removal or charger connection required to restart the phone. This problem occurs even when the battery is 90 to 100% charged. Battery charge level appears unrelated to the issue.

I’ve read and tried the existing trouble shooting solutions. I have uninstalled the SnapChat APP. The problem started occurring soon after installing this APP.

I’ve also tried: both SOFT and HARD factory resets. I’ve cleared Camera Cache, CLEAR DATA,  and a FORCE STOP. I’ve tried running the phone in “SAFE MODE”. I’ve purchased a new Samsung battery. I’ve upgraded my memory card which was nearly maxed out in contents. 

The phone has not been dropped or subjected to abuse.

You recommendations of what else to try will be so very much appreciated. — Bill

Solution: Hi Bill. You’re not the first one to report a SnapChat-related issue like this. If your phone only crashes when using Camera app while SnapChat is installed, that’s an indication that the OS may be encountering conflict with the app. Be sure to report your specific issue to SnapChat developer team via this page.

Problem #4: Galaxy Note 4 drops calls, runs slow, shuts down randomly, and won’t turn on

Hello. My phone must hate me. It was in perfect condition. No water, no broken screen, nothing. My phone would drop calls and go really slow and not work well. I was told to reset it somehow by taking out the battery waiting a little, and reinserting it. My phone would soon just shut off and not turn on even if it was fully charged or being charged, so I started taking out the battery and reinserting it a lot, until I had to do it like 5 times a day. My phone would shut off and not turn on and I would have to take the battery out and leave it out, for an hour (s) , one time a full day!

The AT&T people said that after checking, one of the 4 prongs bent and that’s why it’s my fault , even though they were the one telling me to do it in the first place and that voided my warranty. =(

They wanted me to pay $200, to get a new one with insurance, but I canceled my service with them because of it!! Is there anything I can do to get my phone to work again? Maybe it’s the battery? — Sabrina

Solution: Hi Sabrina. For an issue like this, one of the must-dos is to check if the battery’s okay. You may have already tried some basic software troubleshooting so it’s logical that you also take a look at the hardware side. Testing a new battery is the most that you can do at your end though. Detecting other hardware failures like a malfunctioning processor or other components requires advanced electronics skills and tools. This is the reason why we usually suggest that users submit their devices for repair to Samsung or other qualified technicians.

For an issue like yours, the general rule of thumb when it comes to troubleshooting requires that you check the software first. This includes the things mentioned by Bill above like booting the phone in safe mode, wiping the cache partition, and performing a factory reset.

Because there’s a chance that the problem is due to a bad app, booting in safe mode can help you confirm that.

Booting Galaxy Note 4 in safe mode will temporarily disable all third-party or download apps leaving pre-installed ones and core services running. This procedure can help you determine which of your apps is causing a problem.

  • Turn off the phone completely.
  • Press and hold the Power key and the Volume Down key.
  • When the phone starts to boot, release the Power key but continue holding the Volume Down key until the phone finished restarting.
  • Safe mode will be display at the lower left corner; you may release the Volume Down key now.

If the issues fail to occur while in safe mode, that’s a confirmation that one of your third party apps is to blame. Consider uninstalling apps until you have eliminated the cause.

Problem #5: Galaxy Note 4 screen keeps restarting

I have a Samsung Note 4 that is about a year and a half old. It does this thing where I can be doing absolutely anything and the screen will glitch out and restart and it will keep restarting until I take the battery out or plug in the phone. I replaced the battery thinking it was an issue with the battery but the problem has persisted and gotten worse.

Now I can not unplug my phone for more than 5 minutes before it restarts and gets stuck in the loop of restarting. The battery seems to charge perfectly fine. And I’m not sure if this would play a roll but when my phone was about 2 months old I dropped it in water and had to have it professionally dried out. Do you know what might be wrong with my phone?

Any information you can provide would be appreciated. — Emily

Solution: Hi Emily. Like Sabrina above, what you can do includes booting your Note 4 in safe mode, wiping the cache partition, and performing a factory reset. If the problems remain after doing these procedures, you can assume that the screen issue is due to bad hardware. Be sure to have the phone checked by Samsung.

Problem #6: Galaxy Note 4 cannot send and receive MMS

I cannot send pictures at all nor receive any. I checked mobile data which is enabled, power saving and ultra power saving mode are disabled. I tried going into settings and trying to increase the capacity  for the messages but I am unable to do so because there is no option to do so. I do not know if it is because my phone is an older model or a newer model!   I cannot even blame it on my carrier which is Cricket Wireless because my previous phone Galaxy S4 used to decrease the size of the pictures and send them. The only difference is that S4 was sold by Cricket and my current phone is one I bought on the Net. It came unlocked so I could insert the Cricket SIM and use it. It works very well except in this one aspect of sending and receiving pictures on MMS. Any and all help and guidance in this matter will be appreciated. — Uma

Solution: Hi Uma. Make sure that your Cricket account is allowed to send and receive MMS. You can do that by asking your wireless carrier to see if there are any limitations on your account. If everything checks out, your next steps is to ensure that the phone’s APN settings are correct. Go to Settings>More networks>Mobile networks>Access Point Names and ask your wireless carrier for the correct details to enter in the fields.



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