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Galaxy Note 4 unable to make a phone call, other issues

If you’re reading this post, you are most likely looking for answers for your own #GalaxyNote4 issue. Below are the 5 issues reported by some members of our community for the past few days. If you can’t find a similar issue or solution for your problem in this post, we encourage you to take a look at previously published articles in this page.

  1. Galaxy Note 4 Bluetooth won’t autoconnect
  2. Galaxy Note 4 S Note problem after Marshmallow update | Battery drain issue on Galaxy Note 4 after Android 6.0 update
  3. Galaxy Note 4 can’t go past Samsung Galaxy screen
  4. Galaxy Note 4 unable to make a phone call
  5. Galaxy Note 4 problems after Marshmallow update | Touchscreen not working after an update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy Note 4 Bluetooth won’t autoconnect

Phone is a Samsung Galaxy Note 4 running Android 5.1.1 from U.S. Cellular. Bluetooth connection issue. It will not reliably auto connect to the Sync system in my Ford Fusion or with the Pioneer stereo in my truck. It will remember the pairing information, but will not connect until I perform a phone restart.  Once restarted, it connects immediately and then will auto connect for the rest of the day just fine. 

Then the next morning, it requires a phone restart to connect again. Very frustrating. At this point, I don’t know if the issue is time based or related to having charged it overnight.  The only thing I can see is that it happens after so many hours of non-connection to the Bluetooth device or only after having been charged. Neither of these causes make any sense to me and that might not be it at all.  I’ve even tried a couple of Apps to help with connections.  I got Bluetooth Auto Connect and also Sony Smart Connect.  Neither has solved the issue.  Any ideas or suggestions? Thanks! — Brian

Solution: Hi Brian. The issue can either come from the Bluetooth system on your vehicles, or with the phone. Make sure that the Bluetooth systems on your cars are up-to-date to minimize potential bugs. This is the only thing that you can do as far as in-vehicle Bluetooth troubleshooting is concerned.

To see if the problem is with your Note 4’s Bluetooth system, the usual software troubleshooting should work. The first thing that you want to try is refresh the cache partition. This troubleshooting step is usually recommended if you have updated a device to another operating system version or if the phone is having some weird glitches. Despite not having installed the full set of new operating system files, we suggest the you do the following steps to erase possibly corrupted cache on your device:

  • Turn the phone off.
  • Press and hold the following buttons together: Power, Volume Up and Home.
  • Release the buttons once the Android system recovery menu appears.
  • Use the Volume buttons to navigate to Wipe Cache Partition option.
  • Press the Power button to confirm selection.
  • Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.

Autoconnect-related logs are stored as temporary files or cache so there’s a high probability that this procedure will fix the issue. However, if nothing changes after doing it, make sure to reconfigure the Bluetooth connection by deleting the pair first, then re-pairing them afterwards. If this won’t resolve the issue, be sure to do a factory reset. Steps are covered below.

Problem #2: Galaxy Note 4 S Note problem after Marshmallow update | Battery drain issue on Galaxy Note 4 after Android 6.0 update

Hi. I have a Sprint Samsung Galaxy Note software version N915PVPU4DPD1. After the update to Marshmallow, I’m having problems with the new Screen off memo feature. I’m able to write on the screen, however the options to erase, delete and save that are on the top of the screen won’t work. I discovered that if I used my forefinger to slide the screen down, a small highlight would appear under those options. I would then be able to activate those options while simultaneously still sliding the screen down with my other finger. Today April 25, 2016 Samsung updated the S Note app and now even the option of sliding down the screen with my finger doesn’t work to get access to the options (erase, delete and save).

I’ve tried a hard reboot; clearing the cache, checking and unchecking the option for the Screen off memo, soft restart but nothing has helped. Also I’m having the power drain and slow charge as everyone else.

Thanks. — Victor

Solution: Hi Victor. Looks like the latest Android update did not turn out well for you. This can be due to variables within or beyond your control. Fortunately, post-update issues are often resolved by doing basic software troubleshooting. To start, we recommend that you wipe the cache partition to ensure that it’s fresh and not corrupted. Please check the steps provided for Brian above.

If the issues persist, your next best option is do a factory reset. This will ensure that your device runs a clean factory version of Android Marshmallow afterwards. Here’s how it’s done:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Wiping the system cache and restoring the factory settings usually fix software issues including those that occur after an update. However, if the problems remain after doing these procedures, you can safely assume that the cause can be due to a bad third party app, or a poorly coded firmware, both of which are beyond your control in terms of a fix. The best that you can do is to wait for updates that will patch the issues.

Problem #3: Galaxy Note 4 can’t go past Samsung Galaxy screen

So I have an issue with my Samsung Galaxy Note 4. Over the weekend it ran out of battery. When I got back home I plugged it in to charge. Only thing is that it froze on the battery screen with the loading circle when plugged in and if I turned it off by taking out battery and put it back in unplugged, it got stuck at the Samsung Galaxy logo.

I tried following steps a similar problem on your page by taking out the battery and micro SD card, and then holding power for 60 seconds, but this did nothing. I tried getting to system recovery but I can’t actually turn off my device without pulling out the battery and when I put it back in it boots up straight away other than 1 time, holding the volume buttons and power just seem to make it restart and when it was off that one time I tried holding all of them simultaneously but it just started the phone on Samsung galaxy (this is unplugged) rather than taking me to the recovery screen. I held the volume buttons and power then  but it just kept sort of rebooting the phone.

Please help me on this. I don’t know why my phone is doing this. I haven’t rooted it or downloaded anything malicious (at least I don’t think I have). I do use a launcher (nova), but that’s never done anything over long period it’s been on my phone. — George

Solution: Hi George. There’s very little, in terms of troubleshooting, that we can do if your phone is totally unresponsive. The only thing that you can do in this case is to try to check if the device will boot up in another boot mode or environment such as safe mode, Odin mode, or recovery mode. If you’re lucky and you’ll be able to turn the phone back on, your options will vary. For example, if the phone will only respond and turn on in recovery mode, you’ll be able to do a factory reset or clear the system cache. If download mode will be accessible, you should be able to flash a custom or stock ROM.

If your Note 4 will continue to refuse to boot up, then you’re out of luck. Your only option at this point is to have the hardware checked by Samsung. Alternatively, you can also request for a replacement unit instead.

Problem #4: Galaxy Note 4 unable to make a phone call

Several times while using my phone and making a phone call, while the dialer is attempting to dial through, the error message “call not sent” will show up. Then randomly begin calling somebody else on my favorites contact list. This becomes an especially big problem if I’m not looking for the error message and instead it goes right to ringing with the unintended contact.   I am on my 4th Note 4 on Verizon.  They do not know what is going on and are suggesting that my Gmail could be corrupt. I have no idea how to fix this. On occasion it will even make a phone call while selecting any other app on any other screen without the dialer even being displayed. I can pretty much count on this happening at least a few times a week. — Daniel

Solution: Hi Daniel. If this issue has been going on across multiple devices, then the cause of the problem must be one of your settings or installed apps. We can’t see the connection of a corrupted Gmail causing this problem though. We haven’t heard of a Gmail app causing this kind of error in the past so we doubt if it’s the true reason; it must be other third party application that you’ve installed. Because the issue happens randomly and you seem unable to replicate the issue with certainty, we recommend that you observe your device for at least a week while it’s running on safe mode.

Safe mode is a special boot environment that prevents third party applications from running. It’s a useful troubleshooting step if you suspect that a third party app is misbehaving. This means that you’ll be prevented from using third party apps during the observation period. If the issue fails to occur during this time, that’s a confirmation that our suspicion is right. Since there’s no way to pinpoint which of your apps is problematic, you’ll have to do a process of elimination until you’ll be able to identify the culprit. Here are the steps to boot your phone in safe mode:

  • Turn off the phone completely.
  • Press and hold the Power key and the Volume Down key.
  • When the phone starts to boot, release the Power key but continue holding the Volume Down key until the phone finished restarting.
  • Safe mode will be displayed at the lower left corner; you may release the Volume Down key now.

Problem #5: Galaxy Note 4 problems after Marshmallow update | Touchscreen not working after an update

I upgraded my Note 4 to Marshmallow on Friday and during installation it got an error. Then i again downloaded the update and everything went fine. However, post that the response of my mobile became too slow. The touch was not at all working, the notification panel disappeared, my phone started getting hotter time and again. During the entire weekend it almost got switched off more than 20 to 25 times on its own during the call, while trying to use it for messages and some times on its own while lying on the table. While am writing this my phone has got a default reboot screen which has its initial message (mentioned in the error section) in red along with an android logo beneath which it says “Downloading… Do not turn off target!!”. The screen is like this from past 1 hour and now finally i am deciding to remove the battery. Kindly help!! — Vanshaj

Solution: Hi Vanshaj. There are only two things that you can do if you experience problems following a major Android update — to delete the cache partition and restore the settings to factory via master reset. The steps on how to do them are covered above.

We’ve outlined related issues in a short post about Marshmallow before. If you want to know more about them, kindly visit this page.


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