How to fix common sound issues with Samsung Galaxy S6 Edge Plus

  • Learn how to fix an issue with the #Samsung #Galaxy S6 Edge Plus (#S6EdgePlus) wherein all the sounds of all apps and other services are disabled.
  • What needs to be done if your phone plays the music but with some kind of noise in the background.
  • Know where the music files are downloaded or how to locate them if you don’t know what folder they were downloaded into.
  • Learn more about the Bluetooth issue that one of our readers encountered after updating his phone to Marshmallow.
  • What you should do if your brand new phone doesn’t work flawlessly after a day or two of use.




Audio problems are among the most common reported issues since no owner can bear the though of not being able to hear or be heard while on a call or can’t listen to their favorite playlists. In this post, I will address some of the sound issues our readers sent us. There are just five of them but I think one could happen to you any time.

Continue reading to know more about these problems and what you should do in order to fix them. If you have other issues with your phone, try to visit our troubleshooting page and browse for problems similar to yours. Use the solutions and/or troubleshooting procedures we provided. If they don’t work for you or if you need further assistance, fill up our Android problems questionnaire and we’ll help you fix your problem.

Q: “I have No sounds for anything nor for music. When I go to turn up the volume, I get the following message ‘Turn off all sounds in Accessibility Settings.’ I need help.  I hope you can help me get my sound back.

A: If everything in your phone is muted, it means that you’ve turned off all sounds. There’s a setting under Accessibility that when enabled, all sounds will be turned off. Disable that and your problem will be fixed. Go to Settings > Accessibility > Hearing > slide the Turn off all sounds switch to off.

Q: “My phone is playing music with noise sound.

A: We know that when you contact us, you always have a problem with your phone and we’re always willing to help you but we can’t help you better if you won’t provide us with necessary information about the problem. For instance, what kind of noise does your phone produce? Is it some kind of a static, crackling sound, etc.? And are you using headphones or playing the music through the loudspeaker? Out of courtesy though, since you’ve contacted us, here’s what I suggest you do. Download your music to your computer and play it there. If the “noise” sound is still there, then it’s your tracks that have issues, otherwise, it’s your phone. Send it in for repair.

Q: “When I download music from the music app. It’s not in my App Store afterwards. Where would it be going instead?

A: What kind of music app you use in downloading music? If you successfully downloaded the track, then it’s saved locally in your phone’s storage. Spend some time browsing through each directory until you find them. Or better yet, open the Music app as it automatically detects audio files that it can read, from there you will be able to locate the music files you downloaded.

Q: “I recently updated my software My Samsung Level U is not working on my new software. I turned the Bluetooth but it doesn’t detect the wireless headset. It works before the update. What should I do?

A: Try to unpair the Bluetooth headset and delete any of its connection with your phone. Then, turn it on in Bluetooth mode and enable BT in your phone until it can detect the device. If your phone can’t find the headset, then contact Samsung. After all, both are its products. Its support should be able to provide you with answers as to why the new phone with an updated firmware can’t detect it’s Bluetooth headset.

Q: “Hi. My mom bought her Galaxy S6 Edge Plus yesterday and she’s having issues with people hearing her on a conference call. She hears them, but they don’t hear here. She would dial the number to the conference, enter code and follow other instructions until she is connected. She hears everyone else clearly, but others do not hear her. This only happens to her and only when making conference calls. All other participants also have the Galaxy S6. Please help. Thanks – Yelena

A: Hello Yelena. I’m sorry to hear about that but a new phone should work flawlessly without any issues and here’s your mom having issues with the conference call after a day since it was bought. My suggestion might be a little extreme but I want you to do the master reset on the phone, try the conference call again and if the problem remained, then have the device replaced as soon as possible while your mom can still demand a brand new replacement. There’s a big chance it’s a hardware problem and I’m sure you don’t want your mom to deal with that issue until her contract with her provider expires. Here’s how you do the master reset:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Of course, backup everything that’s important before doing the reset.

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3 Replies to “How to fix common sound issues with Samsung Galaxy S6 Edge Plus”

  1. Hi, i got a Galaxy S 6 edger a use one .
    But the only problem so far is when i want to to watch any type of video the voices is so slow almost deterioration but the videos look great there’s no problem watching videos only when i want to hear a funy video in Facebook or one from from my family send me or even the ones i recorded just the voice is soooo sssslllloooowwww Iiiiii çaaaaaannnnntt unnnndddddeeeerrrrtttttteeeeen ( SORRY) but is so annoying traying to comprehend what they talking about it. Sorry for bothering you but i been asking here and there and no one can’t fix it and me being almost 60 is obvious am too old to figure out when you find out how to make it work better please send me instructions like am 6 years old instead of almost 60,
    Thanks for allowing me to asked questions if I don’t hear from you i understand you’re so busy it may be possible that you can’t understand what am trying to asked .
    Atte: Mr. C ( shorts for Cervantes)
    You don’t have any idea how desperately need help .

  2. Hi, my samsung galaxy s6 edge started cutting sound while i’m listening something. I don’t know what causes this.

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