Some wireless carriers are now starting to roll out Marshmallow updates for the #GalaxyS5. In this post, we address one of such issues reported by our community. Remember, most post-update issues can be fixed by wiping the cache partition and doing a factory reset. If these two procedures won’t work in your case, consider uninstalling outdated apps.
For other S5 troubleshooting, don’t forget to visit this page.
- Galaxy S5 unable to send text messages after an update
- Android Marshmallow caused multiple sensors on Galaxy S5 to fail
- Galaxy S5 can’t install OTA update
- Galaxy S5 can’t browse using mobile data
- Galaxy S5 screen turns black after battery swelled
- How to free up room in Galaxy S5 internal storage
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
- Problem #1: Galaxy S5 unable to send text messages after an update
- Problem #2: Android Marshmallow caused multiple sensors on Galaxy S5 to fail
- Problem #3: Galaxy S5 can’t install OTA update
- Problem #4: Galaxy S5 can’t browse using mobile data
- Problem #5: Galaxy S5 screen turns black after battery swelled
- Problem #6: How to free up room in Galaxy S5 internal storage
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Hi. I was looking for help with an issue with my Galaxy S5, when I found your website. It gave me some hopes to fix this error that is driving me crazy.
About the error message. It started after my Galaxy S5 got updated last week (the version I’m using now is G900PVPU3CPCA). The only problem is that I am not able to send any text messages. I do receive texts normally, but every time I try to send a text I end up receive the error message. “Message not sent. Message saved. Please try again later (425).
I kept trying re-sending the text over and over, but I keep getting the error all the time.
What I tried so far:
– Checked if the airplane mode is off.
– Restarted the phone a lot of times.
– Turned it off a few times and took the battery off too.
– Tried to update my phone again, but it is already up to date.
My phone company (Boost Mobile) doesn’t have any info about this error. I have a lot of texts messages, and data on my phone, and don’t want to erase / re-install all the softwares. Please any idea or info you can give will help me a lot. Thank you. — Wellington
Solution: Hi Wellington. Because the issue appeared right after an update, please ensure that the phone’s system cache is refreshed by wiping the cache partition first.
- Turn off your Galaxy S5 by holding the power button down until the screen darkens.
- Once it’s completely off, simultaneously press and hold the Power, Home and Volume Up buttons.
- Release the Power button once you feel the phone vibrates once. Keep pressing on the Home and Volume Up buttons until the boot menu appears on the screen.
- Scroll down to the wipe cache partition option using the Volume Down key and select it using the Power button.
- Once it’s done, choose reboot system now in order to get back to the phone’s normal boot.
Refreshing the cache partition won’t delete your text messages or any other personal data so it can be done safely. If nothing changes after wiping this type of cache though, your next step is to create a backup of your personal data and text messages. Once you’ve created a copy of your important files, delete the messages app’s cache and data. Doing so will refresh the app-specific cache and data. Sometimes, outdated cache or data can result to weird glitches. Simply follow these steps:
- Go to Settings.
- Proceed to Applications.
- Select Manage Applications.
- Tap the All tab.
- Look for the Messages app and tap it.
- From there, you will see the Clear Cache button.
Ever since my phone updated its software to Marshmallow, all of my sensors except for the proximity sensor quit working. Gyroscope, magnetic, barometer sensor, completely stopped working. My phone worked just fine before this update. I’ve done a factory reset around 4 times, soft reset, cleared cache partition, to no avail. The sensors will start working and quit again at different intervals. I paid a lot of money for this phone and I believe either Boost Mobile or Samsung needs to take responsibility for wrecking my phone and give me a replacement. Either that or fix the thing.
I didn’t ask for the system update but it was forced onto me. This phone is under 2 years old. I really enjoyed my phone the way it was but now I feel like my phone was sabotaged. Wouldn’t it make sense that either Boost Mobile or Samsung owes me a replacement since it was their unwanted update that screwed up my phone? — Brian
Solution: Hi Brian. We haven’t heard of the new Android Marshmallow causing functionalities and sensors to fail on an S5 until now. Although major Android updates rarely go smoothly, they don’t result to extreme circumstances like the one that’s happening on your device. If multiple factory reset instances did not resolve the issue, then you’re within your right to demand a replacement from either your wireless carrier or Samsung. The best that we can do is to tell users how to do basic software troubleshooting following an update.
Kindly call Samsung or Boost Mobile to get the issue resolved.
I keep getting a notification in on my top notification bar that says there is a new Android update available for my phone. So I click on it and it begins the process by asking for permission to restart my phone. I click on “restart” and my phone turns off and it starts to turn back on and in blue letters at the top of the black screen that only says Samsung as if it were just turning on. It says something about attempting to reboot or update or something I can’t remember exactly what it said. But then it says update failed all of a sudden and my phone restarts itself and turns back on like normal. Then I get a pop up message saying something went wrong and the update failed.
This isn’t the first time I’ve updated my phone. I’ve successfully updated it about 4 or 5 times since I bought it brand new about a year and a half ago. Now all of a sudden this keeps happening. How do I get my phone to update normally? — Crissy
Solution: Hi Crissy. There are a few causes why an Android device won’t install an update properly. In general, these causes include:
- insufficient storage space
- incompatible hardware
- corrupted Google Services Framework app or other related apps
- existing firmware bug
- rare update file glitch
The first one you want to check, despite having failed to receive lack of memory space-related error, is the possibility that the phone’s primary storage device (not the SD card) has enough memory to receive the APK (the installer file bundle). Try to ensure the phone has at least 2GB of free storage space before you attempt another installation. While most update files are barely over 1GB at most, the extra space will ensure that the compilation of new OS files will not be hampered by lack of storage space.
Another potential reason why an Android phone cannot be updated is due to incompatible or dated hardware. Your S5 is very capable of running the latest OS though (Marshmallow) so you can cross this cause out in your case. This is only applicable for cheap, non-flagship phones.
An interesting step that you can try next is to delete the data of the Google Services Framework app. This app is responsible for managing Google- and Android-related updates. Clearing its data will ensure that this app works properly. Kindly refer to the steps provided above on how to clear an app’s cache and data.
A more drastic approach to resolving update issues for Android devices is by doing a factory reset. Don’t hesitate to do it if the suggestions above won’t change a thing. For reference, here are the steps how to do it:
- Power down the Galaxy S5.
- Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
- Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
- Use Volume down again to highlight Yes – delete all user data and press Power to select it.
- Use the Power button to select Reboot system now.
- When the S5 restarts it should be completely wiped and ready to set up again.
If your phone continues to fail when installing an over-the-air (OTA update) after a factory reset, the problem is most probably beyond your control. This means that the update file itself won’t work when installed on your device due to poor coding issue on your carrier’s side. Be sure to let them know that your device is having trouble installing their update so they can let their developer team to look into the problem.
Hello there! I REALLY NEED YOUR HELP! I just got a Samsung Galaxy S5 G900H. the problem is that whenever i activate mobile data, it works for 3 seconds then it stops. i mean it’s just when i activate it, i can display a webpage but after that, it won’t show anything. it keeps searching and finally display an error occurred in the browser (any of my browser).
The weird part is that i tried another mobile operator’s SIM card and it works just fine. This probably means it’s linked to my current service provider. i can’t switch to the one that’s working for it’s too expensive to buy their airtime (Orange Senegal).
I also noticed that the network type changes from HSPDA to UMTS at times but for seconds. It mainly stay on H+. The internet does not completely stop since apps like WhatsApp send messages. In my opinion it might drop down a lot.
If you wonder about call i haven’t noticed any problem there.
Also, i used the same sim card in a Mobistar modem connecting it via wi-fi, but the same problem seems to happen.
Thanks in advance and please help me! — Sidiki
Solution: Hi Sidiki. Mobile browsing problems can be due to a misconfiguration on your device, or a network/server-side issue as well. If your S5 appears to be connected to the Internet because online apps work fine, your first task is to let your wireless carrier know about the issue. It’s possible that their DNS server is down, preventing devices from loading websites using browsers. They can also check if there’s an account-specific limitation that hampers your device to connect properly.
To eliminate any possible phone-related problems, try to factory reset your S5 then test how mobile data works. Make sure not to install any third party apps before doing the test.
Alternatively, consider booting in safe mode first to see if a third party application is preventing your phone from connecting. Here’s how to do it:
- Turn the device off.
- Press and hold the Power key.
- When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- Safe mode will display in the bottom left corner of the screen.
- Release the Volume down key when you see Safe Mode.
My battery decided to swell, and at first I didn’t notice. Then it started making the adhesive glue that holds both the screen and digitizer to the rest of the phone, come undone. At the time I couldn’t afford to get a new battery so I had no choice but to keep using the one I had. Well, after a while the battery got to where it started to crack my screen, so I decided to see if anyone had an extra Samsung battery meant for the type of phone. Well, someone did. But, the same day I had gotten the new battery, I ended up accidentally dropping my phone. After that, the screen went black, but the LCD lights still work.
Do I need to get a new screen and digitizer? Or is there something else I can do? I am hoping there is another option because of my ongoing financial situation.
Another problem I do have, is my phone would send up an error message saying I didn’t have a SIM Card (when I in fact did have a SIM Card in my phone) inserted and would restart to try to find it. — Shay
Solution: Hi Shay. The screen assembly is composed of three major components — the LCD, digitizer, and flex cable. A proper diagnosis must be done first in order to identify which of the three is no longer working. Doing so requires skill and special tools. If you aren’t sure which part is damaged, let someone with the right tools and skills do it for you. A cracked digitizer means a totally unusable component although it’s possible that the LCD may actually be the problem at this time. The best thing that you can do now is to have the device checked by a qualified technician.
The SIM card error you’re getting may be hardware-related. It’s possible that the battery may have damaged the SIM card slot after it started to swell. Make sure to have the SIM card slot checked as well.
It seems I am constantly exceeding my internal memory capacity -16GB, while my 64 GB SD card has 28GB of available capacity. I have been attempting to move whatever I can to the SD card. The primary problem seems to be my Google Photo App version 18.104.22.168258643 won’t allow me to move “all” the data to the SD card. Here is how the total storage of 5.22GB is split – Application (assume internal storage) 39.8 MB; SD card App – 32.75MB; Data (internal storage) 5.14 GB; SD card data 640KB – all while the data transfer tab is showing “Move to Device Storage” hence I suspect 100% of the data should reside in the SD card data category. Many thanks for your help as I have been trying all methods to free up room on my internal storage. — Phil
Solution: Hi Phil. Keep in mind that not all apps can be moved to the SD card. The only way to know if an app can be moved to secondary storage device (SD card) is if there’s an option that says so when you open the App info page.
Storage management on an S5 is simple. Keep files like photos, videos, music, etc to the SD card if you’re running out of space on the primary storage device. There’s no “advanced” methods in managing a storage device in Android. If you’ve already moved personal data to the SD card but still needs more internal storage space, simply uninstall apps.
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