This article covers some of the #GalaxyS6 problems sent to us by some members of our community. We hope that the solutions here can help you in your own quest for answers. Don’t forget to check out the rest of the troubleshooting posts for Galaxy S6 devices in this page.
- File recovery on wet Galaxy S6
- Verizon Galaxy S6 Edge won’t connect to Metro PCS mobile data network
- Galaxy S6 “Unfortunately Google Play Service has stopped”
- Galaxy S6 has weak signal
- Galaxy S6 headphone issue
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.
I dropped my Samsung Galaxy S6 in the bathtub for literally one second. Pulled it out and immediately dried it off with a towel. It seemed fine. After a couple of seconds the screen started flashing and making weird noises. I tried to turn it off but the screen was not working so I couldn’t. After a minute or two I put it in rice. It was still receiving messages and notifications were going off but it soon died (battery was already below 10% when this happened).
I plugged it into the charger and the red charging light stayed on for a while but after a couple hours when it still hadn’t turned green, I hit the power button to see what percent it had reached and nothing happened. So I pressed the power button longer to attempt to turn it on and it did but the screen was flashing again and then it shut itself off. This happened Friday 2/26.
I unplugged it from the charger and let it sit in rice all night Friday, all day Saturday, and most of the day on Sunday. I noticed on Saturday that the front camera had water droplets on the inside so I tried to dry it out more using a hair dryer and also putting it in a sock and swinging it around to expel the water by force. I tried to plug it into my computer on Sunday to retrieve any files but it would not recognize the device. I opened the SIM card tray and saw the LDI was definitely pink/red. If I could take apart the S6 I would have to better dry the parts but I don’t know how to do that-it seems glued together.
Today (3/1) I tried to plug it in to the charger and within 15 minutes the phone was very hot so I unplugged it. I have pretty much accepted that my phone is fried but I had a lot of pictures and videos of my daughter that I hadn’t backed up yet and would really, really like to get them back.
Can anyone tell me if there is anything else I can do or WHERE I COULD SEND IT that they might be able to recover some of my data? All I really want off of it is my pictures/videos and maybe my “notes” files and I’m willing to pay a reasonable amount since I realize there is no warranty for water damage.
Any help is greatly appreciated. Thanks for your time. — Karen
Solution: Hi Karen. We know how upsetting it can be when an incident like yours happen. Based on your problem description though, it looks like the phone is totally not bootable. If you want to attempt file recovery, you must first try to see if something can be done to boot the phone as the internal storage device (Nandroid) chip requires power in order to be accessed. If the phone is totally dead, which means that no hardware fix or part replacement can turn the phone back on, there’s just no chance for you or someone to read the contents on that storage chip.
Kindly bring the phone instead to a local shop or Samsung for a paid repair to see if they can turn the phone back on.
Related reading: Things to do when you have a water-damaged Android phone
So I had bought a phone from Metro PCS. It was an S6 Edge, which was originally from Verizon. They straight out told me that I couldn’t use it as a hotspot which I was okay with and then said the picture messaging wouldn’t work as well, which wasn’t a big issue for me because well… Everyone uses SnapChat/Instagram/Facebook to share photos anyway in this day of age. But…when I disconnect my Wi-Fi I cannot use anything other than texting and calls. I’m sure. It says I’m on 3G so I know the service is there and I know obviously that I can use the phone…Is there any way to figure out why it’s not even connecting me to internet even if it is slower since the 3G? — Jake
Solution: Hi Jake. The first thing that you must do is to check if the current SIM card allows you to connect to Metro PCS mobile data network in another phone. This will help you determine if your account is restricted from using mobile data or not. You can also call Metro PCS directly to inquire if there’s any account- or billing-related issue that may be preventing your device from connecting to the internet.
If you want to check if your phone’s APN settings are correct, try going to Settings> Mobile networks>Access point names then use the information below:
Proxy Not set
Authentication Type None
APN type default,mms,supl
APN protocol IPv4
Make sure to check with Metro PCS for accuracy of details if the problem remains.
Approximately 10 days ago my phone suddenly kept giving message of “Unfortunately Google Play Service has stopped” which I was getting every 30 seconds regardless of what I was doing. Then I was unable to watch any type of videos and lost all sound. I factory reset which temporarily cured the issue although would get ‘gallery has stopped’ or ‘personalize has stopped’.
A day or so later I lost sound and ability to watch videos` again. I factory reset again but no sound whatsoever and factory reset again with sound returning. A week later I turned my phone off, turned it back on an hour or so later and the same issue of no sound or able to watch videos returned. Two further factory resets later sound has returned. Clearly the sound and able to watch videos is working only for a short time. I’m perplexed why this issue is happening, I turn on McAfee Security Premium which has never detected any issues. — Dan
Solution: Hi Dan. If the same problem keeps coming back even after a factory reset, make sure that you check if it’s possible that a third party app may be interfering with your phone’s audio. You can do that by booting the phone in safe mode for as long as you want. While in safe mode, all apps installed after the initial setup will not run, so if any one of them is to blame, the problem should not occur. We suggest that you leave the phone in safe mode for at least 48 hours to give you enough time to observe.
- Press and hold the Volume Down and Power keys for 20 to 30 seconds.
- Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
- Your phone should continue booting up and you will be prompted to unlock your phone as usual.
- You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.
Hi. Have just got this Galaxy S6 off of eBay, and is my first smartphone. My son and his wife got the same phone but were new and with a different carrier. I have Consumer Cellular.
My problem is with the signal. I find that I have no or intermittent 1 level signal at my house. I bought the phone to a Walmart about a mile away and I finally had a signal!
It did change a lot as I walked around the store. Today I went to Target, and I got the total signal and found as I drove toward my house the signal gradually went down to 0 (i.e., the symbol at top of phone circle with slash through it).
I don’t know if all of the APN or other settings on my phone are correct or not, or if that would make a difference.
Please note that I have another non-smart phone under Consumer Cellular as well, and I have no problem getting a signal at my home.
I sure hope that you can help me as Consumer Cellular online help is very slow (1/2 hour + waits) and appear not very knowledgeable on some things.
Is it possibly a bad antenna on my phone? Thanks. — Bob
Solution: Hi Bob. The problem may be phone-specific and may be due to either a software or hardware error. The first thing that you can try is to wipe the phone’s system cache.
For minor firmware-related issues brought by apps and firmware updates, wiping the cache partition often does the trick. It’s because this procedure will literally delete all cached files in the cache partition, which will force the system to create new ones during the next boot up.
This procedure is also very helpful in fixing issues like random reboots, boot loop, stuck during boot up and random freezes after updates. Here’s how you wipe the cache partition on your S6:
- Turn off the device.
- Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
- When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
- When the Android System Recovery screen appears, release the Volume Up and Home keys.
- Press the Volume Down key to highlight ‘wipe cache partition.’
- Press the Power key to select.
- When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
You can also try to restart the phone in safe mode (steps provided above) to see if a third party app is responsible.
Now, if nothing seems to work after doing the two procedures above, you can also do a factory reset.
You will be required to boot in Recovery Mode just like wiping the cache partition as it is there you can find the option for the reset.
- Turn off your Samsung Galaxy S6 Edge.
- Press and hold the Volume Up, Home and Power keys together.
- When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
- Wait until the Android Recovery Screen appears after about 30 seconds.
- Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
- Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
- After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
If any of these solutions won’t change anything, you can be sure that the problem is hardware in nature. Make sure that you have the phone checked or simply request for a replacement.
Hey bro. I use my headphones a lot – while driving or even at work. Yesterday, as I was working on an assignment, I had my music turned on and then a friend called me and I wanted to pick up, but the button didn’t take the call. I unplugged the headset and picked up. Went back to my music later on. A bit after that I had another call I had to take – didn’t pick up through the headset, so I did it through the screen, but the person on the other side couldn’t hear me through the headset, so I guess my microphone stopped working…
I tried many things – cleaning the cache, closing extra apps, restarting my phone – apparently, when the headset is plugged in, there’s no longer the “headset” icon that usually stays on top of the notification bar of the screen. I started looking for an answer online, but I’m still clueless. The question is: did I somehow turn my headset into simple headphones, since music is still played ok, but I can’t operate with the volume controls and the play/pause/next option.
And yes, whenever i plug my earphones there come something written on my screen. This SOUND MODE is available only on headphones or something like that only. Could you please help me out.
I have even tried other headphones there microphone are also not working.. — Dinesh
Solution: Hi Dinesh. Samsung has retained the three old modes on their Galaxy S6 phones as follows:
- Sound mode. This is the default setting. All sounds will be played. All vibrate will be allowed.
- Vibrate mode. System sound is turned off. Vibrate is allowed.
- Mute mode (aka silent mode). Sound and vibrate are all turned off except for alarms. But some settings or apps do not follow this setting.
If your phone appears to be showing abnormal behaviors like unusual errors or messages that were not there before, your best bet is factory reset. This procedure restores all default settings of a pre-installed apps and the operating system. If any setting has been changed over time due to unknown factors, or if a glitch is causing the firmware to behave erratically, doing a factory reset is most helpful. Kindly refer to the steps above how to do it.
If the issue remains even after a factory reset, that’s an indication that a hardware error may be triggering a problem once a headphone is inserted. In your case, that can be a faulty headphone jack. It may need to be replaced so make sure you have the phone checked.
Engage with us
If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.