Samsung Galaxy Note 4 Randomly Turns Off Issue & Other Related Problems

One common concern that most of our readers have with their smartphone is when it fails to turn on or if it turns off on its own. This can be a deal breaker especially if you are expecting an important call or text message. The #Samsung #Galaxy #Note4 is not immune to this particular problem as we have been receiving several issues of this nature. This is why in today’s latest installment of our troubleshooting series we will tackle the Galaxy Note 4 randomly turns off issue & other related problems. We have gathered several issues of this nature sent to us by our readers and have addressed them below.

If you own a Samsung Galaxy Note 4  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

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Note 4 Randomly Turns Off

Problem: For the past couple of months my note 4 randomly turns off even when battery is at 35%. This issue happened after the last update to 5.1.1

Solution: When your phone turns off randomly the main suspect is the phone software. There could be some corrupt data in the device or a bug is causing the phone to turn off. In some cases the phone hardware can cause this problem. Examples of this is if the battery is faulty or some component in the phone is failing.

To troubleshoot this problem the first thing you need to check is the phone software. Since you mentioned that this occurred right after you updated your phone then there’s a chance that this is caused by data conflicts in your device. This usually happens when data from the old software version has not been completely removed. Try starting the phone in recovery mode then perform a wipe cache partition. This clears out the temporary data in your device. Restart your phone then check if the issue still occur. If it does then I suggest you backup your phone data then do a factory reset.

If the factory reset does not fix the problem then the next step is to check the phone hardware. There’s not much you can do to check the hardware side though. What you can do however is to isolate the battery and check if this is causing the problem. To do this just insert another battery in your phone then check if the issue still occurs.

If after performing the troubleshooting steps listed above the problem still remains then I suggest you have your phone checked at an authorized service center.

Note 4 Only Charges In One Particular Outlet

Problem: I just moved to a new house. The phone will only charge in one particular outlet in the house. It’s not like the other outlets don’t work, I can use other electronics and my wife’s iPhone charges just fine, but for some reason, the outlet in the kitchen is the only one that will charge my phone. Please help!

Solution: This is quite a peculiar issue. If the phone only charges in one particular outlet then this could be a contact issue. The charger may not have a good contact with the other outlets but has a good and tight contact with the outlet in your kitchen. Try to isolate the charger by using a different charger on your phone. If the issue does not occur with this other charger then you have found out what’s causing this.

Note 4 Battery Dies Fast

Problem: My tmobile note 4 ,dies to fast  ,been having charging issues, even bought a spare battery and it still dies to fast. It drops really fast ,like it’d be on 100 percent then 5 minutes later it’s like 80 percent …need help.

Solution: If the issue still remains even after getting a new battery then it’s time to check your phone software. Perform the following steps listed below to troubleshoot the issue.

  • Wipe the cache partition of your phone. This will delete the temporary data in your device which if corrupted can cause this problem.
  • Start your phone in Safe Mode then check if the battery drains fast in this mode. If it doesn’t then it’s possible that an app installed in your phone is causing the problem. Find out what app this is and uninstall it.
  • Tweak your phone settings. Reduce your display brightness. Turn off services that you are not using such as location, mobile data, Wi-Fi, Bluetooth.
  • Backup your phone data then do a factory reset.

Note 4 Keeps Restarting Does Not Turn On

Problem: My phone kept restarting and at times didn’t turn on so did a factory reset and not it goes to a screen saying updating software then says no command then comes to a manual mode screen

Solution: Try taking out the phone battery and microSD card then press and hold the power button for at least a minute. Reinsert just the battery then turn on your phone. If the issue still occurs then check if you can start your phone in Safe Mode. If you can then backup your phone data from here then do another round of factory reset. It’s best if you perform the reset from the recovery mode.

If the problem persists then the phone software could be corrupt. If this is the case you will need to flash the updated stock firmware to your phone. Instructions on how to do this can be found at several of the popular Android forums online.

Note 4 Randomly Switches Off

Problem: My phone started losing power rapidly and switching off suddenly recently (at around 20% power remaining). I replaced the battery and now it holds power for longer but with the new battery it just randomly switches off and I have to remove the battery or plug in the charger to start it up again. Then it shows plenty of power remaining and lasts the rest of the day. I tried two new batteries and same thing happens. I’ve tried a complete factory reset and wiped cache. Problem remains. What could be the cause?

Solution: There’s a chance that this could already be a hardware related problem. The battery might not have a tight fit on the phone causing it to lose contact resulting in the phone switching off on its own. It’s also possible that the power IC of the phone could already be faulty. Before bringing your phone to an authorized service center for checking you should consider flashing your phone with an updated stock firmware to eliminate the possibility of a corrupt software causing the problem.

Note 4 Turns Off When On A Call

Problem: I was reading through your troubleshooting guide on the note 4 .( The other day I was on call with someone and the phone just went off at 65% battery tired all the methods mentioned in the troubleshooting guide nothing worked, but when I connect it to a PC I can hear the USB connection chimes.

Solution: It’s possible that the phone is turned on but nothing is shown on the display. Try calling your number and check if the phone will ring. If it rings then the problem is with the phone display. You will need to bring the phone to an authorized service center and have it checked.

If the phone does not ring then the issue could be caused by a component inside the phone that is not working. You will also need to bring your phone to an authorized service center if this is the case.

Note 4 Randomly Turns Off After Software Update

Problem: For the past couple of months my note 4 randomly turns off even when battery is at 35%. This issue happened after the last update to 5.1.1

Solution: If this problem occured after the update then it is most likely caused by old software data that has not been completely removed from your phone. I suggest you backup your phone data and do a factory reset to resolve this problem.

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