What to do if Samsung Galaxy S5 can no longer read its microSD card, other storage issues

There are a few storage related issues I cited in the post with the #Samsung #GalaxyS5 that can no longer read the #microSD card being the first problem in the list. For those who have just encountered this issue, don’t worry because it’s only the external storage that has some issues and not the phone. However, you may end up losing important files, pictures and data. But as far as the phone is concerned, it’s safe.


Continue reading to know what to do if your phone stops reading the microSD card mounted on it. Here’s the list of the problem you can find in this article.

  1. Galaxy S5 can’t read from the microSD card readable to S4
  2. Videos from microSD card can’t be played
  3. Galaxy S5 can’t save pictures from Facebook
  4. Galaxy S5 can no longer read the SD card
  5. Galaxy S5 can read corrupted microSD card but not the new one
  6. Photos are not sorted in chronological order 

If you need further assistance, fill up this form and hit submit to contact us. We are always willing to help you…for free. All we ask of you is you provided us with all necessary information about your problem. You can also find similar problems in our S5 troubleshooting page; we’ve already addressed hundreds of issues before and provided solutions to majority of them.

Galaxy S5 can’t read from the microSD card readable to S4

Problem: I’ve been hunting on your S5 troubleshooting threads to find out how to get my s5 to read my SD card. I have a PNY 16 gig that I wanted to move from my s4 into my s5. It works fine with no problems on my s4, pictures can be viewed, apps, music, etc. But once I put it in my s5, it doesn’t show as being inserted. I’ve wiped it, reset it, forced installs, updated, about 6 times. Nothing seems to help make it work. I’m tempted to see if my carriers corporate office could do a total wipe and start from just opened out of box status. It was bought off of someone. The boot menu is different than what I’m use to and not sure if all that is correct. But I’m really needing help! I’m frustrated,  the person I bought it from is frustrated  (they are holding my money to make sure I can get the phone to work, and has been looking to see if she’s got any other phone that I can have. Even though my S4 is fine, I just wanted a different phone).

Troubleshooting: First of all, we don’t know the condition of the S5; there’s a chance it already has some issues with its hardware or accessories and maybe, that’s the reason why it can’t read the microSD card.

But if I were the owner, here’s what I would do:

Backup everything in my SD card to my computer or laptop and reformat it using FAT32 file system. If the S5 still refuses to read from it, then its microSD card slot might have an issue already.

However, for the sake of knowing if it’s really the problem, I would try a different microSD card that I know works with other devices. If the device still refuses to read it, then that confirms the suspicion that it’s the SD card slot that has a problem.

Going further, since you said that the boot menu of the S5 is different, it could be that it’s running a custom ROM and modified firmware or operating systems often have some functions that don’t work. You need to know the version of the firmware or custom ROM the device is running and find out if everything is working in it.

Assuming the firmware is modified, it would be better if you had someone to install the stock firmware. That’s always the safest route to eliminating problems especially with the system.

Videos from microSD card can’t be played

Problem: I was taking some pictures, and went to review them but my screen went gray and the file was marked as nothing. My photos are automatically saved to my 32gb SD card. These pictures weren’t very important, so while I was extremely annoyed I didn’t think much of it. This happened again and I shut off my phone, took out the SD and battery and variations of each. I just tried moving some videos that were in internal storage to SD storage and they moved, said “Videos unplayable” and disappeared. These were actually very important to me so I’m freaking out a bit. I also updated Instagram earlier, moved it to SD card storage and after it finished moving, I got a message saying the app didn’t exist when I tried to open it. Pre existing pictures, music, and videos on the SD are still accessible so I have no idea what’s going on.

Answer: Apparently, the files got corrupted and so did the microSD card. I’m not sure if your data can still be salvaged but try copying them over to your computer. It’s always better to let the computer read the corrupt SD card as it can easily recover files and other data. If the computer surrenders, then there’s not much you can do about it unless you want to try one of the many data recovery software that are offered online. But you should know there’s no guarantee all your files will be recovered.

As a result of corrupt SD card, your phone won’t be able to run the apps you moved into the card as while the Gallery may still display some thumbnails of your photos and videos, they might not be opened or viewed. Sometimes those pictures are too pixelated because when the storage fails, the thumbnails are the ones that are being stretched to be viewed by the Gallery.

Frankly, even if you managed to fix the microSD card, don’t put your trust on it. Buy a new one if you have the habit of saving important files in your phone.

Galaxy S5 can’t save pictures from Facebook

Problem: When on FB and trying to save a picture I keep getting an the error message saying Error Saving Photo.  I have deleted several pictures thinking this would help but I keep getting it.  Where else should I look or do to correct this problem. Thank you.

Troubleshooting: Try fiddling Facebook app’s settings especially the Permission details; make sure both the Location and Shared Files options are turned on or enabled. Or, you can just use the web browser to view those pictures and save them from there. I think the latter is the easiest way to do it but it’s your call.

Galaxy S5 can no longer read the SD card

Problem: Recently, and reluctantly, upgraded to an S5 as I had dropped my S4. Popped the SD card into the S5 and all worked fine for a few weeks until just the other day the phone suddenly won’t recognize the SD card? The card is fine and works through my laptop fine, but the phone won’t read it. Help!

Answers: Computers are better SD card readers than smartphones; they can even read even corrupted ones. So, don’t be surprised if your phone rejects the SD card, which is readable through laptop. The fact is your phone sees it as corrupt or damaged and you have to do something about that.

Since your computer can read from the SD card, make use of that opportunity to backup everything in it. After, format the card to use FAT32 file system. Your phone may still be able to read the card after that but if I were you, I should be a new one especially if you’re using it to hold some important documents and/or photos.

Galaxy S5 can read corrupted microSD card but not the new one

Problem: I have an SD card that was initially in the device and I had an issue where it became corrupted but I could still access everything on it, except for deleting or reformatting it, which also wouldn’t occur on a computer. I took the SD card out not long ago, and was going to put a new Samsung 16gb sd card into the device and it will not read it, I reformatted the card and tried again, still same result, I can place the corrupted card back in and it reads it with no problem.

Answer: It has something to do with the file system that the new SD card is using. Let your computer reformat it using FAT32 file system, that should work.

Photos are not sorted in chronological order

Problem: I received message that my memory is full, as I have memory card, I have transferred all the photos on SD card, but now I have problem as all photos are mixed. That is not a huge problem but it is very annoying. I choose option too organize photos ‘from the oldest’ or ‘from the youngest’ but it is not correct, photos are all mixed. Thanks. — Jelena

Suggestion: Jelena, connect your phone to a computer and then move all photos from your phone to the machine. Reboot your phone. After that, copy them all back to your phone and it should be arranged according to the date/time they were taken.

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