Troubleshoot a Samsung Galaxy Note 5 that gets stuck in boot loop when plugged in, other system issues

System issues are among the most common problems #Samsung Galaxy Note 5 (#Note5) owners are complaining about especially that Android 6.0 Marshmallow is coming. We received a lot of emails from our readers seeking assistance because their phones have difficulty booting up, got stuck in boot loop, not updating and other system related issues.


I addressed some in this post so continue reading to learn more about them. These issues may happen to you in the future because the firmware is involved. It’s better that you know how to tackle them so you won’t have to go through all the hassles of going to a local shop and explaining what the problem is.

  1. Galaxy Note 5 stuck in boot loop while charging, works fine if not plugged in
  2. How to regain access to the Settings menu or bypass FRP
  3. Note 5 won’t wake up unless owner picks it up
  4. How to restore all data to the new Note 5
  5. Note 5 blacked out and won’t boot up
  6. Note 5 still not receiving Android 6.0 Marshmallow update 

For those who have other issues, make sure you visit our Note 5 troubleshooting page. It contains the list of all the problems we previous addressed so there’s a chance you can find something that’s similar to yours. You may also contact us directly if you need further assistance. Just fill up this form and hit submit.

Galaxy Note 5 stuck in boot loop while charging, works fine if not plugged in

Problem: Note 5 gets stuck in boot loop only when plugged into charger. When I unplug my Note 5 from charger it stops and reboots normally.  I am using the original charger that came with the phone.  It has done this since day 8 of having the phone and does it almost everyday now. 

Answer: It’s difficult to determine the cause of this problem so you will have to rule out each possibility. So, the possibilities are: it’s a charger issue or a firmware glitch. You can rule each of them but the easiest route is to delete the system cache:

  1. Turn off your Galaxy Note 5.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If the problem remained after wiping the cache partition, then you must try using a different charger to see if it would still occur.

How to regain access to the Settings menu or bypass FRP

Problem: I have an unlocked Galaxy Note 5 from Verizon. I have enabled fingerprint on the device. It started malfunctioning so I factory reset it. I can’t connect to google services at the start screen because I currently live in China where Google services are banned. I have vpn but I can’t gain access to the settings menu to set it up. Please how can I remotely unlock the phone. Please help. Thank you!

Answer: If you were locked out because the fingerprint scanner malfunctioned, then you must be stuck in the screen wherein you’re asked to enter your Google account. I assume you know your username and password but since you’re in a country where Google services are banned you need to connect to the internet using a Virtual Private Network (VPN) so you can access those services again. I’m just trying to make things a little clearer here for the sake of our readers.

Yes, there’s one way you can bypass the Factory Reset Protection (FRP) and head straight to the Settings menu and setup your VPN. Just last week I’ve written a step-by-step guide on how to bypass FRP and I believe it can help you a lot. With it, you can actually do two things; either to go with your original plan to setup VPN and access Google services or perform the Factory Reset through Settings again to regain full access to your phone without having to enter your Google account. Well, it’s up to you. Just follow this link and you’re good.

READ: How to bypass Factory Reset Protection (FRP) on Samsung Galaxy Note 5 [Step-by-step Guide]

Note 5 won’t wake up unless owner picks it up

Problem: When phone is on desk or table and I press the home key to wake to dial or check, phone will not wakeup until I pick it up…Just a black screen. Help please.

Answer: If you noticed that your phone’s performance slowed down, then that’s the reason why your phone takes so long to wake up from being idle. Perhaps there are a lot of apps running in the background or maybe there’s just a delay in the response of your phone when you hit the Home button.

We need to be able to closely observe the device to be able to tell what’s causing this problem but since we can’t do that on our end, I suggest you take the shortcut in restoring your phone’s overall performance–factory reset.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

How to restore all data to the new Note 5

Question: I received a replacement phone and need to do a 100% restore, including all apps, data, home screens, folders. I can’t find the best solution.

Answer: You know, you can only restore data that you’ve backed up. I don’t know what happened to the first unit but if you haven’t been able to back it up before sending it back, then there’s no way you can restore everything in it. The best thing you can try, however, is setup the same Google account you used in the previous unit because maybe you have synced your contacts, calendars, photos, apps, etc.

Note 5 blacked out and won’t boot up

Problem: I unrooted my phone and restarted my phone to factory. So I went to the application manager and it said it detected an issue so I clicked on restart device and it started glitching. It started to continuously boot and reboot, I tried clicking the power button and nothing happened. I held down on lower volume and power for 20 seconds and the screen changed but this time it boots then blacks out.

Answer: I’m not sure if you’re the one who rooted it in the first place but it seems there’s something wrong to what you did. I don’t know the method you used in rooting and unrooting the device but if it seems like the there’s an issue with the firmware (and I don’t know, too, if it’s running the stock or a modified one).

Try charging the phone first for, at least, ten minutes and then press and hold the Volume Down and Power keys for 10 to 15 seconds to see if you can bring the phone to boot up again. If it failed, then it’s time you had it checked.

On the other hand, if the phone is still stuck in boot loop, try wiping the cache partition and if it fails, try the master reset if possible. Lastly, if all else fails, flash the stock firmware using Odin.

Note 5 still not receiving Android 6.0 Marshmallow update

Question: Hi guys. I’m wondering when the update for my Note 5 will come? I heard there’s Android 6.0 Marshmallow but I haven’t received the usual notification about an update yet. Do you have any idea when Verizon Note 5 will get a marshmallow?

Answer: With the Galaxy S6 And S6 Edge already received marshmallow, the Note 5 should get its update soon but we don’t know when the exact date would be. Since you’re with Verizon, the roll out of the update will totally depend on your provider and not with Samsung. Just wait it out, it will come.

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