The operating system in your Samsung Galaxy S6 (#Samsung #GalaxyS6) is one of the most important things that make the phone work. Without it, the device may not turn on nor boot up. In short, it will render your expensive device useless. That’s why you cannot just take firmware problems for granted.
In this post, I addressed a few firmware related problems that may happen to anyone. It’s our job to keep you informed with technical know-how to tackle these problems that said, Here are the steps you need to take to attempt to troubleshoot system issues.
Basic Troubleshooting Guide fro Firmware Issues
Below are some practical steps you should do if you suspect your phone is suffering from a firmware problem.
Step 1: Simulated battery disconnect – this is especially helpful if the issue includes system crashes and freezes where the phone becomes unresponsive. It is also called “Forced Reboot” and is equivalent to “battery pull” in previous Galaxy devices. Pressing and holding the Volume Down and Power buttons together for 15 seconds will perform the simulated battery disconnect and reboots the phone.
Step 2: Boot in safe mode – for issues involving third-party apps that have gone rogue or keep crashing, booting in safe mode is the best thing to do especially if you couldn’t perform any troubleshooting procedures. In this state, all third-party apps and services are temporarily disabled. So, you can do what you need to do free from interference from downloaded apps.
Step 3: Delete system caches – this is procedure is very effective if the phone got stuck somewhere during the booting process. Issues like boot loop often result from corrupt caches. Once cleared, the phone would be able to boot up successfully. It is already recommended you wipe the cache partition via Recovery mode first before doing the master reset.
Step 4: Perform the Master Reset – if some apps or settings have been messed up in your phone and it started to act crazy, perhaps the best thing to do is to do the master reset to bring the phone back to its factory defaults. However, you will lose everything in your phone including your contacts, pictures, files, and other data. It is therefore, to back them up prior to the reset.
I hope these troubleshooting procedures can help you. Now, go through the list of the problems I cited below to know if your concern is among them.
- Get rid of tracking app on rooted Galaxy S6
- Galaxy S6 only charges if connected to a laptop or computer
- Galaxy S6 stuck on logo after an un-rooting attempt via SuperSU
- Galaxy S6 stuck on the logo and seems overheating with LED showing light & dark blue
- Galaxy S6 has some kind of notification that won’t stop
- How to populate emails in AOL Folders on Galaxy S6
If you have other issues and need further assistance, you may contact us directly by filling up this questionnaire. Don’t worry it’s a free service. What we’re asking though, are more details of the problem so we can easily help you.
You may also visit our troubleshooting page, find issues related to yours and use the solutions we provided.
Problem: I had a friend root my phone and I think he put a kernel on it to where he can control my phone and tap in to it. My messages get deleted and some I don’t even send get sent. I think he added a software I did not want on my phone. When it turns on a kernel in red shows up at the top of my screen when it powers on when it says Galaxy S6. Any way I can get it to factory. I’ve tried and it opens up in recovery mode an he’s the only one that can fix it for me. I didn’t want a tracking app on my pbone. Something like catch me if you can. He uses catch me manager app to look threw my txt calls and location. Please help.
Answer: First of all, we don’t know for sure if there’s really a tracking app in your device or if it was really rooted. As to the latter, download the Root Checker app from the Play Store and check your device to see if it’s really rooted or not. If it is, then there’s a chance your friend can really manipulate your device considering it has been doing things you don’t want to do.
One thing to know if your friend really installed a tracking app is to ask him personally. But I’m wondering, why would he do that?
If you’re so worried about it, why not buy another phone?
In case you want to keep that phone for yourself, then I suggest you try doing the master reset first:
- Turn off your Samsung Galaxy S6.
- Press and hold the Volume Up, Home and Power keys together.
- When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
- Wait until the Android Recovery Screen appears after about 30 seconds.
- Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
- Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
- After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
If you think it didn’t make a difference, then find some technicians who can manually install the stock firmware and once installed, secure your phone properly by using screen locks, etc.
Problem: I just bought this phone. The problem is when i plug it into my laptop running windows 10 it just says charging. I have tried with usb debugging on tried Samsung Smart Switch and everything else tried different USB cables. Nothing has worked i want to put photos on it from my computer. Thanks for the help. — Henry
Answer: Actually, all you gotta do is enable Media Transfer Protocol (MTP) in your phone to be able to transfer your pictures, videos, music, etc. From the top of the screen, slide your finger down to drag notification panel. Then, tap Connected as an installer and then touch Media device (MTP). That’s pretty much it!
Problem: I had rooted my galaxy s6 via cf.autoroot since 3 days before. Today I was trying to un-root phone then I saw an option of Unroot in SuperSU.I clicked this and after a second my phone started to reboot several times for 30 minutes. Then I pressed power + home + vol up buttons and power downed phone. After that my phone stuck on Galaxy S6 logo. Please tell me how to fix this.
Answer: Try deleting the system caches first. More often it fixes problems like this. Here’s how it’s done:
- Turn off the device.
- Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
- When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
- When the Android System Recovery screen appears, release the Volume Up and Home keys.
- Press the Volume Down key to highlight ‘wipe cache partition.’
- Press the Power key to select.
- When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
If it failed, then flash the stock firmware using Odin.
Problem: My phone died really quickly last night. When I tried to restart it, it loaded up the Samsung Galaxy S6 (Powered by android on the bottom). Screen goes black and phone gets really warm. LED changes between light blue and dark blue. I can do all the options with the volume buttons and power buttons, but they don’t work.
Troubleshooting: I encountered this issue with one of our readers last month and what fixed the problem was the reset. At this point, there’s nothing you can do about your data or files inside the phone as it won’t successfully boot up. So, I suggest you immediately proceed with the master reset.
In case it failed, send the phone in for further checkup and possibility repair.
Problem: Some kind of notification that won’t stop. Have done task killer and soft reset. Also uninstalled couple of apps that we thought were causing issue. Will vibrate or alert every few minutes- constantly, unless notifications are silenced. Know its not email, set that to different tone. Do you have any suggestions? Besides a total reset back to beginning? Got S6 last April. Thanks!
Solution: It’s the Notification reminder. Unlike the normal ringtone, the setting for this feature is tucked in the Accessibility settings that’s why it’s difficult to locate. So, head to Settings > Accessibility > tap Notification Reminder. You may turn off some of the options or you can turn it off completely. It’s all up to you.
One of our readers, Diane, shared her issue with AOL email and the solution she discovered on her own. Here’s the actual message from here:
Problem: AOL Folders were all empty. Only “inbox” emails came in. Got message in each folder that said “No emails. You may have emails that have not yet been retrieved from the server.”
Solution: Have to go into each AOL folder. I touched bottom of screen (white portion) and drag up towards top revealing a new section that then automatically populates the emails into that folder! (hint…One may have to touch a bit off the screen by the Home Key and drag up).
Sharing this as I could NOT find a solution online, just happened upon it. Keep up the great work.
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