Samsung Galaxy S5 Can’t Make A Phone Call Issue & Other Related Problems

Welcome to another installment of our troubleshooting series where we aim to resolve the #Samsung Galaxy #S5 issues that our readers are experiencing. In this latest part of the series we will tackle the Galaxy S5 can’t make a phone call issue & other related problems. As we all know, making and receiving a phone call is one of the primary functions of a mobile phone. If the phone has a problem in this department then it will drastically decrease the usability of the device. For this reason, we have selected several issues of this nature sent to us by our readers and have provided the best possible troubleshooting steps below.

If you own a Samsung Galaxy S5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

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S5 Can’t Make A Phone Call

Problem: This just started today everything has always worked fine on this phone until I wanted to place a call and I tried several it says dialing but it isn’t ringing then it says call is lost and the call is over!

Solution: The first thing that you should do when your phone can’t make a call is to eliminate any network or account related issues. Check if this issue occurs even when you are in a different location. This will allow you to check if the signal in your current location is weak or if the cellular towers in your area has a problem.

It is also a good idea to contact your network provider and inquire if there are any account related issues that could cause this problem.

Once you have made sure that the network and your account are fine the next step is to start troubleshooting the phone.

What you want to do first is to restart the device. This will refresh your phone connection to the network and has been known to work in most cases.

Another thing that you should do is to check if this issue is caused by an app you installed. To do this you need start your phone in Safe Mode. In this mode only the pre-installed apps are allowed to run while apps you downloaded are disabled. If you can make a call in this mode then the issue could be caused by an app. Find out what app this is and uninstall it.

Another factor that can cause this problem is the presence of a corrupt temporary data in your device. You need to wipe the cache partition of your phone from the recovery mode to check if this is what’s causing the problem.

Finally, if the above troubleshooting steps fail I suggest you backup your phone data and do a factory reset.

S5 Searching For A Connection Error Can’t Make Phone Call

Problem: I’m hoping that you can help me because no one else has been able to so far.  My job is located in a basement.  We have a secure wifi, you can get on the internet. But nobody can make a call with their cell phones, there is no access in the basement.  My problem is that when I leave the basement, whether or not I have signed onto the wifi or not, I loose cellular connection.  I get the message “Searching for a Connection” and I can’t make a phone call until I restart the phone.  I can sign onto another wifi and get onto the internet, but that’s it, no calls.  I think this problem started ever since I installed the Lollipop OS.  

BTW,  this problem still happens in Safe Mode.   I’ve also tried wiping it clean and reinstalled everything, but it still doesn’t work.


  • Phone:  Samsung-SM-G900V
  • Model:  SM-g900V
  • Android Vers.:  5.0
  • Android Security Patch Level:  2015-11-01
  • Baseband version:  G900VVRU2BOK3
  • Build number:  LRX21T.G900VVRU2BOK3
  • SE for Android Status: Enforcing SEPF_SM-G900V_5.0-1_0039, Tue Nov 17 20:09:47 2015
  • Hardware Version:  G900V.05
  • Security software version:  MDF v1.1 Release 4, VPN v1.4 Release 4.1
  • KNOX version: KNOX 2.3, Standard SDK 5.3.0, Premium SDK 2.3.0, Customization SDK 2.0.0, Container 2.3.0, CEP 2.0.1, Enterprise Billing 1.0.0, SE for Android 2.3.0, SSO 2.1.1, TIMA 3.0, VPN 2.2.0
  • Configuration version:  J13.SAM.SMG900V.1


Thank you so much for your help!!

Solution: If your phone gets a signal if you toggle the airplane mode then this issue is most likely caused by a software problem. Try backing up your phone data then do another round of factory reset. Once the reset is complete do not install anything in your phone. Check first if the issue still occurs. If it does then you should try to check if there are any new software updates available for your phone and apply them.

S5 Could Not Call

Problem: I have been using this phone close to year and no issues since. Yesterday, I realized I could not call, access voicemail, send text etc. The phone was formerly locked to AT&T but was unlocked to Tmobile my present provider

Related Problem: This just started today everything has always worked fine on this phone until I wanted to place a call and I tried several it says dialing but it isn’t ringing then it says call is lost and the call is over!

Related Problem: When I try to make calls whether from contacts or using the keypad,  it will briefly show the call  screen then switch back to the previous screen  and the call  won’t go through. This   happens frequently.  I’ve tried restarting the phone or shutting  it down which sometimes helps but it will  occur again in the future.

Solution: If you suddenly can’t make a call using your phone then what you need to do first is to restart the device. This will refresh the phone software and resets its connection to the network. Check if you can now make a call.

If the issue persists then you need to check the status of the network in your area and your account before doing any detailed phone troubleshooting.

You can check if this is a network related concern by making a call in another location. If the issue disappears then your area may have a problem.

You should also contact your network provider and inquire if there are any issues with the account.

Moving forward to troubleshooting the phone, what you should do is to wipe the cache partition of the device from the recovery mode then check if the issue still occurs. If it does then proceed with backing up your phone data then do a factory reset.

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One Comment

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  1. I can’t receive a phone call or make call with my Galaxy S5 unless I use a headset.
    If I don’t have headset connected to the phone, when I try to receieve the call or make a phone call, the screen freezes until the call fails.
    I called my service provider and than they said it’s the device issue and has nothing to do with the signal, since the phone has no problem getting the signal with the headset on.
    I tried to find settings that might affected this and searched for similar problems but I failed to.
    Deleting cache partition and even factory reset didn’t help it.
    I don’t know what’s causing it.

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