One of the most common issues that we have been receiving from our readers is the one where their phone refuses to charge. It seems like this can happen to almost all phone models and the #Samsung Galaxy #Note4 is no exception. While sometimes this issue is easy to resolve there are instances when a more detailed troubleshooting needs to be done to get to the root of the matter. For this installment of our troubleshooting series we will be discussing this issue. For those who have sent us their Galaxy Note 4 will not charge issue & other related problems then continue reading as we have provided the necessary steps that you should take below.
If you own a Samsung Galaxy Note 4 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
Note 4 Will Not Charge
Problem: I just paid $470 for my new Note 4 and it will not charge to 100%. I will plug it in at night at 60% and by the time I wake up 6-7 hours later it’s only at 70%. It says it’s fast charging. I am using the cable that came with it. The “fast charging” section is checked. My husband is already pissed I already spent this much on a new phone….any help would be awesome!
Solution: If this is a new phone then it should be able to charge properly unless there are issues with the hardware or software. Even with fast charging not checked the phone should charge to 100% in a span of 7 hours.
The first thing that you should check in this case is to verify if the charger is getting continuous power from the power outlet. Try charging your phone from a different outlet then check if the battery charge rises.
The next thing you should check is the charger itself. Sometimes, even if the charger is new, it will have some issues. Try using a different charger and different charging cord when charging your phone.
Moving to the phone itself, a software issue can also cause the device to charge slowly. In this case I suggest you backup your phone data then do a factory reset. Once the reset is complete do not install anything in your phone yet. Instead, charge your device and check if the problem disappears.
If the issue remains even after a reset then you should consider returning the device and asking for a replacement if it is still under warranty.
Note 4 Charges Slow After 80%
Problem: Recently my note 4 charge really slow after 80%, and stops around +/-85%, secondly, the battery can only stand till 10-20%, the phone will automatically switch off. Recently I notice also, before it switch off, my phone will deactivate all my phone line, once start charging, the phone line will be back to normal. Lastly the problem that I am facing is also, when my phone is 10-20% battery, I plugged to charge, the battery will 1st decrease the % to 0%, after that it will only start charging like normal 0-85%.
Solution: It appears that your phone has a faulty battery. Try replacing this battery with a new one then check if the issue still occurs. If it does then follow the troubleshooting steps listed below.
- Use a different charger and charging cord. While this may not resolve the issue of your phone turning off on its own it will address the slow charging issue that you are experiencing.
- Clean the phone charging port with a can of compressed air or cotton bud dipped in alcohol. Again, this is meant to address the slow charging problem.
- Backup your phone data and do a factory reset. Sometimes if a phone turns off on its own it means that there is a problem with the phone software. A reset is highly recommended in this case.
Note 4 Does Not Hold A Charge
Problem: My phone will not hold a charge..it will only stay on when plugged into outlet otherwise it would turn off and turn self back on continuously on its own. Now it wont stay on for anything.
Solution: There’s a possibility that this issue could be caused by a weak battery. Try getting a new battery first then check if the issue gets fixed.
If the problem remains even with a new battery then charge your phone for at least 20 minutes before turning it on. With the charger still connected turn on your phone then backup your data. Once a backup has been made I suggest you do a factory reset.
Note 4 Shuts Down When Battery Reaches 30%
Problem: When my battery reaches approximate 30% it auto shuts down and when i boot it up it becomes 0% is the cause of this ,my battery? Maybe it’s faulty? I have been using my note 4 for about a year and a half should i get a new battery?
Solution: It looks like the battery of your phone is already faulty. Try backing up your phone data first then do a factory reset. Once the reset is done do not install anything in your device yet. Check first if the issue remains. If it does then proceed with getting a new battery.
Note 4 Turns Off Everytime Camera Is Used
Problem: My Note 4 turns off everytime I use my camera. It never turns on until I connect the device to the charger. And my battery never gets fully charged, it just stays in 80%. Plz help
Solution: Try checking first if a third party app is causing the problem by starting the phone in Safe Mode. In this mode only the pre-installed apps are allowed to run while apps you downloaded are disabled. Check the camera in this mode. If the issue does not occur then an app could be causing the problem. Find out what app this is and uninstall it.
If the issue occurs even in Safe Mode then proceed with a factory reset. Take note that you should backup your phone data before doing this procedure.
If the issue still occurs after a factory reset then the problem could be caused by a faulty hardware. Try replacing the battery with a new one. If this doesn’t work then have your phone checked at an authorized service center.
Note 4 Continuously Turns Off
Problem: My phone continually turns off and on regardless of the charge. I have tried a soft reset and have also done a factory reset. I have also recently gotten a new battery.
Solution: If a factory reset fails to resolve the problem then this could be a hardware related issue. You should however check if the issue occurs even when your phone starts in recovery mode. If the issue does not occur in recovery mode then the problem could be with the phone software. You should consider flashing your phone with an updated stock firmware. Instructions on how to perform this procedure can be found at several of the popular Android forums online.
If the issue occurs even in recovery mode then I suggest you have your phone checked at an authorized service center.
Note 4 Shuts Off When Snapchat Is Used
Problem: My Samsung Note just shuts off whenever I open the Snapchat app. And when I try to turn it on, it just keeps shutting off and turning on, on its own. The only time I’m able to fully start it, is when it’s plugged into a charger.
Solution: This issue could be caused by some form of corrupt data in your phone. Try clearing the cache and data of the Snapchat app then uninstall it. Start your phone in recovery mode then wipe the cache partition of your device. Restart your phone normally then download a fresh version of Snapchat from the Google Play Store. If the problem still occurs backup your phone data then do a factory reset.
If the issue remains then try getting a new battery.
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