When operating normally, a smartphone should not turn off on its own unless the battery has been fully drained. There are however instances when the device will power down on its own for apparently no reason at all. The #Samsung Galaxy #Note4 is one such device that is not immune to this type of problem. Several of our readers are experiencing this type of issue which we will discuss today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 4 shuts off on its own issue & other related problems.
If you own a Samsung Galaxy Note 4 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
Note 4 Shuts Off On Its Own
Problem: My phone shuts off on its own, it has been happening every few minutes when I try to make a call or when I try to use apps or phone futures is crashing shutting off and then switching on again . Recently it shutter off and the screen popped up with Android system information that it is downloading sth and please don’t switch off however it didn’t do any progress for around 30min so I had to take battery out to be able to get my phone up and running again. My phone also more often then usual loose the network. Also recently even my battery is more than 50% the phone keeps shuts off and often I cannot switch it on because it straight away out of power. Could you please help me? Thank you in advance!
Solution: The first thing that you should do in this case is to wipe the cache partition of the phone from the recovery mode. This deletes the temporary data stored in the phone. This data, if corrupt, can usually cause this type of issue.
If the above step fails then the next thing you should do is to check if an app you downloaded is causing the problem. Sometimes a third party app causes a conflict with the phone system resulting in this type of issue. Once your phone is in Safe Mode try to check if the issues still occur.
Another troubleshooting step that you should consider is a factory reset. I highly recommend this procedure in this case as it could solve the issues. Just remember to backup your phone data before proceeding.
In case the above steps fail then check if the issue occurs if the phone is connected to its wall charger. If it doesn’t then consider getting a new battery.
Note 4 Automatically Shuts Down
Problem: My device will automatically shut down and then on black screen. Even after fully charged, it just went blank. And sometime the screen appear a green android icon and stated as downloading updates but it not moving anything I waited 4hrs the screen stay inactive.
Solution: Just like the issue we tackled above, the first thing you should do is to check if the problem is software related. To do this the first thing you need to do is to wipe the cache partition of the phone from the recovery mode. You should also check if an app you downloaded is causing the problem by starting the phone in Safe Mode. In this mode only the default apps are allowed to run while apps you downloaded are disabled. Check if the issue occurs in this mode, if it doesn’t then an app is the most likely culprit. Find out what app this is and uninstall it.
One last software troubleshooting step that you should consider doing is a factory reset. This will restore your phone back to its original state. Make sure to backup your phone data before doing this as it will be deleted in the process.
In case the above steps fail you should try to get a new battery.
Note 4 Shuts Down Unless Charging
Problem: My Phone has started to to shut down with 10 – 20 % power left. That quickly changed to shut downs at 50 then 60 then 90 %. That also lead to shut downs whenever the standard camera app was used. Now, the will continually shut restart unless it’s charging.
Solution: This issue is most likely caused by a weak or faulty battery. Before replacing the battery you should first check if the phone software is causing this issue by doing a factory reset. Make sure to backup your phone data before doing this.
If after the reset the issue still occurs then you should get a new battery.
If the problem persists then I suggest you bring your phone to an authorized service center and have it checked.
Note 4 Not Charging
Problem: i was listening music on my samsung galaxy note 4 then when it got drained i was not at home so hours passed before i charge my phone, since it was drained i did not expect to appear the charging sign in a minute. 30 mins passed still no sign of charging nor the green led at the right corner on top. i tried all the options, step by step, still my phone not working. i don’t know what to do.
Solution: Sometimes if the battery gets fully drained it takes some time for it to be charged. What you should do first in this case is to take out the phone battery then press and hold the power button for at least a minute. This will discharge the phone circuit and clear out its RAM. Reinsert the battery.
Next, inspect the phone charging port for any signs of dirt or debris. If necessary, clean the port using a can of compressed air or cotton bud dipped in alcohol.
Using a fresh charging cord and another wall charger proceed with charging your phone. It may take 20-30 minutes before you will see any response from the device if the battery has been fully drained.
Note 4 Battery Charge Drops After Charging
Problem: My boyfriends phone will charge completely but as soon as it is removed from the charger and unlocked it drops to 1% but doesn’t die. He is able to use it for the same amount of time as if it had a full charge before it actually dies and shuts off. We’ve even tried doing a factory reset to see if that would fix the issue, it didn’t.
Solution: There’s a possibility that this problem could be caused by a weak or faulty battery. I suggest you try getting a new battery then check if the issue still occurs.
Note 4 Not Charging Not Turning On
Problem: During a youtube video, my phone randomly restarted and had a system update. After the update my phone lost all the apps I installed. Then approximately 2 minutes later my phone shut down (75 % charge left) and it will not turn back on. I have tried to charge it but it will only vibrate and not display the charging icon.
Solution: There’s a possibility that a corrupt software is causing this problem. To troubleshoot this issue you should first take out the battery and the microSD card. Press and hold the power button for at least a minute. This will discharge the phone circuit and clear the RAM. Reinsert just the battery. Before charging the phone make sure that the phone charging port is clear of any dirt or debris. If necessary, clean the port using a can of compressed air. When charging the phone make sure to use a different charging cord and wall charger.
Once the phone charges check if you can start the phone in recovery mode. In this mode proceed with wiping the cache partition of your phone. This will delete the temporary data in the device which could be causing the issue. If the issue persists then do a factory reset from recovery mode. Take note that this will delete the data in your phone so do this at the risk of losing your phone data.
Note 4 Shuts Off On Its Own
Problem: Phone just shuts off, most of the time it is just sitting there and I pick it up and it’s off. One time while listening to a podcast it shut off. The big problem is it won’t turn on until I remove battery for 30 seconds or plug in charger. Sometimes it will go days without shutting off, sometimes twice a day
Solution: Start the troubleshooting by checking if the problem is caused by the phone software. Start your phone in recovery mode then wipe its cache partition. If the issue persists then you should backup your phone data then do a factory reset.
If the above steps fail then consider getting a new battery as the one your phone is using could already be faulty.
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