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Galaxy S5 won’t install downloaded Android update, other issues

Hello everyone! This post covers some #GalaxyS5 problems shared by some of our community members over the past 2 weeks. If you want to browse other S5-related issues and solutions, kindly visit this page.

  1. GGalaxy S5 keeps getting update message when trying to check voicemail
  2. GGalaxy S5 screen constantly moves up and down
  3. GGalaxy S5 won’t detect SD cards properly
  4. GGalaxy S5 won’t install downloaded Android update
  5. GGalaxy S5 music not working properly when connected to car Bluetooth
  6. GGalaxy S5 screen problem after a fall

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


Problem #1: Galaxy S5 keeps getting update message when trying to check voicemail

I use the standard voicemail that came on my phone and subscribed to voicemail-to-text some year ago.  A couple of months ago suddenly when I push the blue icon (that looks like a roll of film; I’m not sure what it’s supposed to be)  I don’t just get the voicemail text and the button to hear the voicemail, but overlaying it there’s a box saying “Check for update. Important Update! Due to a possible battery issue with your last update, this software update is mandatory. Depending on your device, you will only be able to “Cancel” out of the update twice before you must take it”. Then there’s a box you can check (but it doesn’t matter if you check it or not) “Allow automatic updating” then a bar to press that says “Update”.

Now, no matter how many times I press it (and you MUST do it to retrieve your voicemail, so I say I’ve tried it maybe 35 times) the installation always fails.  But then it at least lets me retrieve my voicemail/read text by eliminating the pop-up box until next time I try to retrieve a voicemail.

I have already tried a soft reset, and tried to install what the box wants me to with a variety of different connections.  (At home I have a Sprint Airrave but it won’t install anywhere is what I’m saying). — Coral

Solution: Hi Coral. The blue icon as well as the message about an update may be manifestations of malicious software in your phone. Make sure that you wipe the phone clean and re-install only trusted apps. Wiping the phone can be done via factory reset. Here’s how:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

One of the ways a malware can find its way to your device is by installing a third party application. Make sure to go over your apps and see if any of them comes from an untrusted source or developer. We recommend that you keep official apps only and avoid those that were made by unheard of developer. If you are, for example, fond of online shopping try to keep apps from official retailers only. Don’t just install anything as that’s a sure way of compromising your device and digital world.

Problem #2: Galaxy S5 screen constantly moves up and down

When i boot my Samsung Galaxy S5, starting from Samsung Logo, screen starts moving up and up without stopping. it does not stop at all. i went to a AT&T store, did a hard reset. Even the unix console started going up and up, like someone is scrolling your screen upwards!

Earlier than today, screen always scrolling upwards and after 10 secs become totally blank. Although i can see the task button and return button lit up, even hear button click sounds. after that i did a soft reset. now, screen does not black out, but keeps moving upwards, and touch creates a vibration of screen, but nothing moves. i don’t know if some software updates resulted in this!  My cell phone had fallen very many times from hand , but never behaved like it. even it does not have a  liquid damage at all, because the indicator does not show. i was planning to go to a repair shop.  but i googled and found your website. looks promising to me. i will be in luck, if i can save some bucks!

thanks in advance. — Shouvanik

Solution: Hi Shouvanik. Your issue doesn’t look like a software issue at all. In fact, the symptoms you are describing are consistent with indicators of a malfunctioning screen assembly. The real problem may be the digitizer, the LCD, or the flex cable. These things compose the display assembly and there’s no way for us to check how they work right now unless we can physically check the phone. We suggest you bring the phone to a local shop and have the screen checked.

Problem #3: Galaxy S5 won’t detect SD cards properly

About a week ago, my wife and I were at my son’s basketball game. She ran out of storage space on her 64GB Sandisk card in her S5 so I said, no problem.  Unmounted her card, removed it. Then I went to my same model S5 phone, formatted my exact same 64GB card (wasn’t sure what was on it but whatever it was wasn’t important), unmounted, then removed it. Put my card in her phone, powered up phone and off she went to recording.  No problems there.

However my phone is being a royal PITA with this.  Everything is identical on the two phones with software, updates, etc.

After I copied the ton of pics and videos from my wife’s card, I formatted it exfat first and inserted into my phone. All it would do is “preparing SD card”, then a message “you can safely remove SD card” would appear with the card icon on the taskbar with an exclamation point on it.  Jacked with it by formatting to fat32, reading and writing to it in both exfat and fat32 formats on my computer with no problems.  ran sandisk utilities on the disk and found no problems.  Finally got frustrated and dug out another new in sealed package 64GB Sandisk card. Inserted it, same darn problem!  I then grabbed a used 8GB Sandisk card, formatted it fat32 and inserted it, same problem.

Jacked with this for a couple of hours now and it’s frustrating the heck out of me because I shouldn’t be having these problems.

Never as long as I’ve had this phone have I ever had any issues with it and especially like this.  I’m a 26 year IT guy who knows what he’s doing so really what I’m trying to find out here is what changed in the Android OS that is causing these issues? — Todd

Solution: Hi Todd. We are not aware of any Android OS update that can cause an issue like the one on your phone. Since it’s clear that the SD cards you’ve tried are all working, the issue is definitely isolated to your device only. Try booting in safe mode after mounting your SD card to see the difference. A third party app may be causing this trouble and checking it in safe mode is a good way to start. Here’s how:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

Another good thing to try is factory reset. This will help you determine if there’s a firmware-related bug that may have caused the phone to not detect SD cards properly.

Problem #4: Galaxy S5 won’t install downloaded Android update

I have not been able to update my phone for the past 5 months. I finally got a 64 Gigabyte SD card because it said I didn’t have enough space. I moved all the files that could be onto my SD card & I have at least one and a half gigabytes to update. In the air that it said the first time was that I didn’t have enough space in that I needed about 800 megabytes. The past three times I’ve tried to do this update, it does a 20 to 30 minute load showing a bar going across the screen and reading off number and the percentage a bit downloading the update. By the time it’s finished, it says what it did before the update saying that there’s an update available and then when I press “Continue” it says I don’t have enough space. And I’ve been messing with the same update for over 5 months. Could you please help me figure out what the problem is. I would appreciate it so much thank you for your time. — Mar

Solution: Hi Mar. Try to delete the system cache first before attempting another update. If the problem is being caused by a bad cache, doing this should fix it. Simply follow these steps on how to wipe the cache partition:

  • Turn the phone off.
  • Press and hold the following buttons together: Power, Volume Up and Home.
  • Release the buttons once the Android system recovery menu appears.
  • Use the Volume buttons to navigate to Wipe Cache Partition option.
  • Press the Power button to confirm selection.
  • Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.

Should wiping cache partition fails to make any difference, proceed to performing a master reset.

Problem #5: Galaxy S5 music not working properly when connected to car Bluetooth

I was always able to listen to music on my phone through my car’s bluetooth prior to a major update around August 2015.  I have tried doing a soft reset, clearing out my phone’s cache, uninstalling my car from my phone, uninstalling my phone from my car.  Nothing is helping and I am extremely frustrated.  When I use car mode, this is what happens…though my car’s audio, I am asked what songs I would like to hear.  I respond, my car’s audio says ok.

The problem is it plays the songs through my phone speaker, and not my car audio.  Immediately after that happens, my car bluetooth says goodbye and disconnects me.  I am able to receive and make phone calls through my car’s audio, but listening to music, never happens.  I am so sick of these updates that never seem to be completely ready.  The old system was working fine for me, this new system has just made my battery drain, my phone sluggish, and I can no longer listen to music in my car.  I could not be more disappointed.  Please help me figure out how to listen to music again in my car.  Thank you. — Rene

Solution: Hi Rene. There may be a compatibility issue at play here. The thing is, you’re dealing with two Bluetooth devices. Both of them must be using the same protocol and technology in order to work harmoniously. If a Bluetooth problem started appearing after updating your Android device, make sure that your car’s infotainment system is compatible with the S5’s Bluetooth system.

Another possible cause for this problem can be a glitch on the Car Mode app. Try deleting Car Mode app’s cache and data, unpair the re-pair your phone to your car, and try again. You can also try to factory reset your phone just in case there’s a firmware glitch that may have developed along the way.

Problem #6: Galaxy S5 screen problem after a fall

Hi. I’ve recently changed the display on my S5 after it had become unresponsive due to physical damage of the screen. It was working fine until my 3 year old dropped it on the floor and now every once in a while, when I wake up the phone, I just see the soft key lights and the phone reboots itself and displays a white screen with noise. Usually removing the battery and restarting after a while brings it back to normal but nowadays the issue is repeating itself very frequently and hence asking for help. Do you think I should take it to the service center and have them take a look at it? I’m reluctant for that since they simply suggest to change the display again which will cost me big bucks (again). Thanks.  — Sam

Solution: Hi Sam. There’s really no other effective way to fix the screen problem other than having it checked (and possibly replaced again) by a repair shop. As mentioned above, the screen assembly has three major parts — the digitizer, the LCD, and the flex cable. The digitizer is a thin layer of glass on top of the LCD that converts your touch into a digital signal. The flex cable connects the digitizer to the motherboard so data can be processed by the phone. The LCD is a super thin monitor that functions like your computer monitor. Together, these three components work in order to convert your touch commands into digital signal and beam the desired result on the screen. Any of these components may have been affected negatively after a fall and there’s no way to check what the exact problem is unless the phone is checked physically.


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

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