Although the #Samsung Galaxy #S5 is one of the high end smartphones available in the market today this does not exempt it from having issues just like any other mobile device. For this phone, one of the problems that we keep on getting from our readers is the charging and power issue. Sometimes the phone won’t charge, charges slowly, charging gets interrupted, or the phone simply does not turn on probably due to the battery not having any charge.
In this latest installment of our troubleshooting series we will aim to address the Galaxy S5 won’t charge issue & other related problems that our readers are experiencing.
If you own a Samsung Galaxy S5 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S5 Won’t Charge
Problem: Hi I recently started experiencing a charging issue with my S5. I unplugged it this am and it was working just fine. I was using the phone throughout the day with no issues. the battery died while I was in the truck so i plugged it in and it wouldn’t work properly. It would do its quick little vibration when I plugged it in and the battery with a lightning bolt would pop up for a few seconds and then go out. Usually after this happens another battery with a percentage would pop back up but not this time, it just keeps vibrating, popping up the lightening bolt and shutting off repeatedly if you leave it plugged it. after a while I found this awesome site and tried going down the list. different chargers, soft reboot but to no prevail. Can you suggest a miraculous cure all? any input is greatly appreciated, thank you!
Solution: Several factors can cause this kind of problem which we will enumerate. The first thing that you should do is to take out the phone battery then press and hold the power button for at least a minute. This discharges the phone circuit and clears out its RAM. Try charging your phone and see if the issue disappears.
The next step is to check the phone charging port. If you see any signs of dirt or debris then clean it using a can of compressed air or cotton bud dipped in alcohol since this usually interferes with the charging process.
A faulty charging cable can also cause this type of issue. Once the cable is defective it will not be providing the correct charging voltage to the phone. Try to replace this cable then check if the issue still occurs.
Since you are charging the phone in your truck then maybe it’s not getting the correct charging voltage from the charger. Check if the issue occurs when you use the wall charger in your home.
Moving to the phone side, a faulty battery can also cause this issue. If you have another battery available then try to use it and check if the issue disappears.
Finally, if the above troubleshooting steps fail then you should backup your phone data and do a factory reset. This allows you to verify if the problem is caused by the phone software.
S5 Only Charges When Phone Is Off
Problem: Last couple weeks only chargers when turned off. When plugged in when turned, charging icon does not appear, not charging. I’ve had random instances where I would wiggle it and icon would appear and appear to be charging, but very positional, losing it with slight movement and not getting it back. When I am turning off and charging it, takes all day. 6-8 hours only getting high 80’s-mid 90’s, 97% once. Had about a year, I’ve gone through 3 of the “official” charging cords, have gone bad. And I have charged with the general cord (like the single prong type for Google Nexus tablet) on many occasions in the past. Not sure if that is a factor. Your thoughts? Thanks.
Solution: This problem usually occurs if the phone is not getting the required charging voltage and in some cases it can be caused by a faulty battery. What you should do first is to try to use a different wall charger when charging your phone. Make sure to use a Samsung charger and a different charging cable. Check the charging port of your phone as well for any signs of dirt or debris. If necessary, clean the port using a can of compressed air or cotton bud dipped in alcohol.
If the problem persists then try replacing the battery.
If the above troubleshooting steps fail then I suggest you backup your phone data first then do a factory reset. Check your phone if it charges normally. If it doesn’t then I suggest you bring your phone to an authorized service center and have it checked,
S5 Only Charges When Connected To Computer
Problem: Phone charges off a computer perfectly fine but won’t charge with a wall charger. Tried multiple charging blocks from 0.5 amp up to 2 amp and nothing. Yet the computer charges it. I also tried safe mode charging, usb debugging in developer options, changing batteries and simply charging with the phone turned off. Only thing that will get it to charge is the computer
Solution: Try charging your phone using the same charging cord you used to connect it to a computer on a wall charger that is known to work. If the phone does not charge then, with the charger still connected, you need to backup your phone data and do a factory reset. Once the reset is complete check if the phone will charge. If the issue still remains then I suggest you bring your phone to an authorized service center and have it checked.
S5 Not Charging
Problem: Hi, I’m having an issue with my galaxy S5. It started yesterday. It got to 5% so i put it on the charger while it was on and it was charging, but still losing power. I tried turning my phone off to let it charge and it wouldn’t charge for a while, it just stayed at 2%. I tried turning it on a few times but it would just immediately shut off. After leaving it alone for about 2 hours it got to 14% and it’s still charging really slow and only when it’s off. When I turned it on, it was working properly (not charging) but died fast. I tried using 3 different chargers, one of them being the original charger that comes with the phone. So I’m guessing it has something to do with my phone? Thanks!
Solution: Have you tried checking the charging port of your phone for any signs of dirt or debris? If you spot any then clean the port using a can of compressed air or cotton bud dipped in alcohol.
If the issue remains then this could already be caused by a battery that is faulty. Try using a new battery on your phone. It’s also best if you backed up your phone data and do a factory reset to eliminate any software related problems that could be causing this issue.
S5 Battery Drain Fast
Problem: My battery was draining real fast so I went n got a new 1, now I’m wondering if it’s not battery, my battery still don’t last long and sometimes when using my camera my phone shuts off and will not start back up unless I plug it in n turn it on even if fully charged , and it’s been freezing alot more
Solution: This issue is most likely caused by an app or a process that is constantly running in the background. You can check the battery statistics on what is using up most of your battery life. If it is an app then try to uninstall this app.
For a shotgun approach to this problem that is known to be effective for this type of issue I suggest you backup your phone data then do a factory reset. Once the reset is done make sure to check the battery drain issue if it still occurs.
Problem: My phone is only 13 days old, so all of my apps were recently installed, but my most recent one was about 3 days ago, and that was PayPal. Initially I had gotten a replacement phone because my phone fell into the toilet and it wasn’t functioning properly, so I went to the insurance company and got the phone replaced. Starting yesterday, though, my phone would completely lock up, to the point where even holding the power button and trying to shut it down wouldn’t work. It had an all black screen and nothing would work except the lights on the back and menu buttons. I couldn’t press home or power to get it back to my lock screen, it would just stay black. So I would take the battery out, and put it back in, but then the battery would completely drain, even if I’ve literally just taken it off the charger. I’ve noticed that it only usually happens if I manually lock it by pressing my power button. This happened with my old phone, and I don’t remember how it fixed itself, but eventually it did, and then not long after my phone would overheat even with it being locked and no apps running in the background. It got so bad that I had to stop using my phone case because it overheated so quickly. I don’t want it to get to that point again, so I’m hoping I can figure out the issue this time. I’d rather not have to factory reset my phone if possible.
Solution: A phone that overheats is usually a sign that a process or an app is aggressively running in the background. It could also be caused by corrupt data or a faulty microSD card. To troubleshoot this issue try taking out the microSD card first then start your phone in recovery mode. From this mode you need to wipe the cache partition of your phone. Restart your phone then check if the issue still persists.
If the problem remains then the next thing you should do is to check if an app is causing the problem. To do this you need to start your phone in Safe Mode. In this mode only the pre-installed apps are allowed to run while apps you downloaded are disabled. If the problem does not occur in this mode then it is most likely caused by an app. Find out what app this is and uninstall it.
One final troubleshooting step that you can do should the above steps fail is to backup your phone data and do a factory reset.
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