Welcome to another part of our troubleshooting series where we aim to resolve the issues our readers are having with their #Samsung Galaxy #S5. In this latest installment of the series we will tackle the Galaxy S5 update failed install interrupted issue & other related problems. This usually happens when an update is available and you try to download it on your device. What happens is that the download will be successful but when the update tries to install it fails. There are several factors to consider as to why this is happening which we will discuss below.
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S5 Update Failed Install Interrupted
Problem: It says an update is needed. It goes through the process, the phone restarts and then the attached globe comes up and says update failed. Then the phone starts again and it says the upload was interrupted and cannot be completed at this time. Please help!
Related Problem: AT&T says that an update is available. It download (609.83MB) and then reboots for the installation. Almost immediately it says “Update Failed”. When finished rebooting, it says the installation was interrupted. This has happened several times and the phone is not touched during the update. KIES says no firmware update is available. Any help would be appreciated!
Related Problem: Hi, my phone won’t update for some reason. At first, it was because I didn’t have enough space so I cleared all useless cache and backed up all media and ended up with 4 GB of free space which is more than enough. But now, while the phone is resetting during the update process, it just completely fails and goes back to the home screen and says “couldn’t install update.” Its given me error codes a few times, but I don’t remember them. Please help
Related Problem: I got an unlocked galaxy s5 sm-g900a from amazon that I use a t-mobile sim card for and whenever I try to update the software to android 5.0 it says software update interrupted you may try again in 24 hours and I’ve looked up when the update for 5.0 came out and it has been out and all my friends with the same phone have 5.0 so I was wondering why I couldn’t update my phone
Related Problem: I get notified that I have a new update. I go through the process to get the new update. It downloads the update completely. Then it says I have to restart my device. It restarts. Then it says ‘Update failed’. Gives no reason. Just says the update was interrupted. Have tried several times, took out SD card, done everything I can think of and it still won’t install the new update.
Related Problem: Getting update notifications for 5.1.1 update. Downloads update and then says update available, will restart phone. Phone restarts and notification says “Install Interrupted”, The software could not be installed
Solution: This is one of the most common problems that owners of the S5 are facing for the latest Lollipop update. The problem appears to be caused by lack of storage space on the phone. Although the download is only a couple of hundred megabytes in size this is still in its compressed state. The downloaded files needs to be uncompressed by the phone which will require around 4 GB to 7 GB of internal storage space.
One way to resolve this problem is to first clear the cached data on the device. To do this just go to Settings > Storage > Cached data > Clear Cached data.
If the problem still persists then I suggest backing up the phone data then doing a factory reset. After the reset download the update again.
S5 Does Not Detect New Software Update
Problem: Just bought a second hand phone. Factory reset then checked operating system and saw it was on 4.4.2. However, when I went into software updates to check system and software updates it says ‘ Your system is currently up to date’. How do I update it to lollipop?
Related Problem: I have Straight Talk and run off of Verizon service. Every time I try to check for updates it tells me that it is up to date. Apparently, Straight Talk does not roll out updates. I tried to update manually using Kies and when I connected my phone, it said that that the firmware was up to date. What other reasonable ways could I update my phone manually, especially since the update for 6.0 was just released?
Solution: To update the phone software through the official channels you need to make sure that the phone is not rooted and is still running on its original software. If the phone was previously running on a different carrier then you may want to insert a SIM of that carrier to your phone to get the update.
If doing a factory reset and connecting the phone to a computer with Kies or Smart Switch installed does not solve the problem then the best way to get the update is to manually flash it to your phone. Instructions on how to flash your device can be found at several of the popular Android forums online.
S5 Update Icon Will Not Go Away
Problem: About a month ago my android s5 said it had a t-mobile system update. Which to me seemed pretty normal due to phones needing new updates all the time. Well I did the update and it keeps wanting me to do it again as if I didn’t already. There’s a icon that will not go away on my phone saying I have a update and I did it like 5 times already! I would say it’s been that way for over a month if not longer.
Solution: This issue could be caused by a glitch in the phone software. To resolve this issue I suggest you backup your phone data first. Start your phone in recovery mode then wipe its cache partition. If the problem still persists then proceed with doing a factory reset.
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