The #Samsung Galaxy #S5 which was released in the early part of 2014 is a former flagship device that is best known for its several outstanding features. One such feature that stands out is its use of a 2800 mAh battery which is able to provide around 27 hours of talk time, 9 hours of web browsing, and 11 hours of web browsing on a single full charge.
On normal usage the battery of this device should be able to last more than a full day. When the battery runs low all that needs to be done is to charge the device by connecting it to its wall charger. There are however instances when issues occur when charging the phone battery. In this latest installment of our troubleshooting series we will tackle the Galaxy S5 battery won’t charge issue & other related problems.
If you own a Samsung Galaxy S5 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S5 Battery Won’t Charge
Problem: the battery wont charge, i have put the battery in another s5 it charges in that phone, i put the other s5 batt in the troubled phone it wont charge either, have tried multiple factory fast charging cords soft resets same result plz help
Solution: Try checking the charger port of your phone if it has any signs of dirt or debris. If necessary, clean the port using a can of compressed air or cotton bud dipped in alcohol. If you have already tried using a different wall charger, different cable, different battery, and also a factory reset then the issue could be caused by a defective phone charging port. I suggest you bring your phone to an authorized service center and have it checked.
S5 Battery Discharges When Connected To Charger
Problem: Hello my name is Ignacio and i’m having issues with my phone, specifically battery issues. What I mean is that instead of charging it decharges I plug in the charger and the percentage goes down. I was using it to play games last week and I decided to charger it because it was at 19% and I played one more game after I stopped checked and the percentage was at 16% and it was charging apparently. I’ve had this problem with my moto g and it completely died on me now my Samsung galaxy s5 is doing the same. I have insurance and I took it to get it fixed but all they did was a factory reset and I brought it home yesterday and i charged it and the same issue is still here. The only time it charges is when it’s plugged into my laptop but took like 5 hrs just to get it to 89%. It isn’t my box for the charger because I charge my iPhone with it i don’t think the cord because my sister has the same phone and I used her cord it did the same I think its the battery or my phone itself. Nor the wall outlet because my iPhone charges perfectly there. Please reply I need advice thanks for hearing me out and your time, thank you.
Solution: Hello Ignacio, There’s a possibility that the battery of your phone may be causing this problem. Since the phone has already undergone a factory reset and the charging cable has already been replaced then the next thing you should do is to try to replace the battery with a new one.
If the problem still occurs even with a new battery installed in your phone then have your phone checked at an authorized service center since the problem could be caused by a faulty phone charging port.
S5 Only Charges When Off
Problem: Last couple weeks only chargers when turned off. When plugged in when turned, charging icon does not appear, not charging. I’ve had random instances where I would wiggle it and icon would appear and appear to be charging, but very positional, losing it with slight movement and not getting it back. When I am turning off and charging it, takes all day. 6-8 hours only getting high 80’s-mid 90’s, 97% once. Had about a year, I’ve gone through 3 of the “official” charging cords, have gone bad. And I have charged with the general cord(like the single prong type for Google Nexus tablet) on many occasions in the past. Not sure if that is a factor. Your thoughts? Thanks.
Solution: If you need to wiggle the charging cord to successfully charge your phone then the problem could either be caused by the charging cord or the charging port of your phone. Since you have already tried using 3 charging cords then the problem is most likely caused by the phone’s charging port.
Regarding the phone only charging when off this issue could either be caused by a glitch in the phone software, a bad battery, or a wrong voltage supplied by the charger to the phone.
To troubleshoot this problem you should first try to backup your phone data and do a factory reset. This eliminates any software related issues that may be causing this problem.
You should also try cleaning the charging port of your phone and use a different charger.
If the problem still persists then try getting a new battery.
S5 Unable To Charge
Problem: over the weekend I was away from home and unable to charge my phone. On Sunday when I got home, it would not take a charge and eventually just stopped turning on. Went into the Sprint store Monday evening. They very kindly replaced my battery with one from a new phone. When I left the store the battery was at 45%. I plugged it in at home, and it slowly lost the charge. Finally at 35% I turned the phone off and let it charge overnight. This morning, nothing. I did go through and take out the battery for over 10 seconds, then re-install it, still nothing. Prior to shutting it off I did disable several apps, such as Accuweather, that were running in the background. Any ideas would be appreciated, or if you think the phone is dead, please let me know. No problems with this phone until now, I have had it for around 20 months. Thanks.
Solution: Try using a different charging cord and wall charger to charge your phone. If your phone still does not charge then check the charging port of your phone for any signs of dirt or debris. Clean the port if necessary using a can of compressed air or cotton bud dipped in alcohol.
If the phone still does not charge then try to backup your phone data then do a factory reset to eliminate any software related issues that may be causing this problem.
If the above troubleshooting steps fail then I suggest you bring your phone to an authorized service center and have it checked as its charging port may already be defective.
S5 Not Charging
Problem: My phone won’t accept a charge from any device and when I removed the battery and rebooted it, the power was halved. I shut if off to charge at 7% and I rebooted it an hour later, it was at 1%.
Solution: Try to use a different charging cord and wall charger when charging your phone. If the phone still does not charge then carefully inspect its charging port. Clean the port if necessary using a can of compressed air or cotton bud dipped in alcohol. If the problem still persists then you should try getting a new battery.
S5 Only Stays On When Connected To Charger
Problem: Hello, I have a Samsung Galaxy S5 that I’ve owned for about a couple years now and now, its been causing some major issues. So, the only way it will stay on is if i have it plugged in and charged. If i take it off the charger, it will stay on for a couple of minutes and then the screen will go black, then it will proceed to the normal restarting progress, but it will only show the ‘Samsung Galaxy S5’ logo and then vibrate, then turn off again, then the whole process is repeated. If i’m lucky enough, it’ll at least get to the red ‘Verizon’ screen. Maybe my phone is just getting old and giving out? I’m not sure. If you all could help, I would greatly appreciate it! Thank you again.
Solution: The problem is most likely caused by a bad battery. Try getting a new battery and see if the problem still occurs. If it does then I suggest you backup your phone data and do a factory reset.
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