The great thing about owning an Android device is that you can most certainly expand its storage capability with the use of a microSD card. the #Samsung Galaxy #Note4 for example is able to accommodate a microSD card of up to 128 GB. If you add this to the existing 32 GB of internal storage you will then have a total of 160GB of total storage space. This already big enough to store hundreds of songs, photos, and movies on the device.
Some owners of this phone however are having issues with using a microSD card on it. We would like to tackle this issue which is why in this latest installment of our troubleshooting series we will resolve the Galaxy Note 4 can’t delete data on microSD card issue & other related problems.
If you own a Samsung Galaxy Note 4 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
Note 4 Can’t Delete Data On microSD Card
Problem: I have a microSD card in the phone, and I cannot delete the files on it. They delete initially when I insert it in my computer or manually delete them on the phone, and then magically (cloud?) repopulate. Reformatting the card had the same result.
Solution: Your phone could have a backup app. installed that’s automatically saving the data back to the microSD card. Try deleting the data again from the microSD card then after the card has been cleared start your phone in Safe Mode. Observe your phone operation in this mode and check if the data still appears. If it doesn’t then you could have an app installed in your phone that is backing up data back to the microSD card.
Note 4 Damages microSD Card
Problem: My issue is with microsd. I didn’t receive my promised 64GB card with the phone I bought off private seller. I contacted him and he got one organised from China. When it arrived I got a pack of 10 instead of 1. So I contacted seller to organise return of other 9. Then I grabbed one, inserted. Have good card reader program, device manager. When I first insert it reads fine. Then when I try to go through activation of card for use: click on menu, click show card, goes to recent and sd card heading should show up there to click on and activate. It does not. Then when I go back, message comes up that says “permission denied”. Sd card icon still shows on card reader main screen but each time I try to redo above steps it does the same. When I turn off and on the phone, the icon for sd card disappears altogether and it’s as if there is no card in there at all. When I remove the card, top of screen left says sd card removed. When I put that same card in, it now says damaged card, which it does not when first time inserted. I have now done this to about 5 of the 10 cards and I’m not worried re damage as both phone and cards came from same company and its up to them to provide me with what I was promised but I simply cannot work this way. I need loads of storage and most importantly a well working sd card of at least 64GB. Please help. The app I use is a highly popular and easy to use one that I truly don’t feel is the problem. It’s just called device manager and has millions of happy customers. I feel it’s either the cards not being right for this phone or my phone killing them. I must find out what is going on, so I can start using this phone as I want to. The micro sd card just says: 64 EVO on it and the text is too tiny for me to read. Thanks for any help you are able to provide. Best wishes for a happy New Year too.
Solution: Try to verify the “damaged” microSD cards if they are indeed damaged by having your computer read them. You will need a card reader to do this. Two things may happen. It’s either the computer can recognize the cards or the cards can’t be read.
If the computer can recognize the microSD cards then the problem could be caused by your phone software. Try to backup your phone data then do a factory reset. Once the reset is done then reinsert the microSD card and see if it can be read.
If the cards can’t be read by the computer then something in the phone may be damaging the microSD cards. Check if the cards are inserted in the proper orientation in the microSD card slot. You should also check the microSD card slot contacts for any signs of damage. You should also consider backing up your phone data then doing a factory reset. Once the reset is done check if the phone can now detect the microSD card.
If the above troubleshooting steps fail then you can use the phone warranty and have it replaced.
Note 4 Can’t Find Music Files In microSD Card
Problem: I bought an SD card for my galaxy note 4 because i wanted to store more music on my phone. I moved the music folder from the internal memory to the SD card and the music players can’t find the music files anywhere just like I had no music it all in my phone. What’s wrong?
Solution: You need to make sure first that the music files have indeed been transferred to the phone. To do this you can use any file manager app on the phone to browse the microSD card. You can also take out the microSD card from your phone and insert it to a computer and then search for the music files.
If the music files are still in the card then the issue could just be caused by a glitch in the phone software. Start your phone in recovery mode then wipe its cache partition. This should resolve the issue.
If the music files are missing from the microSD card then there may have been a problem during the copy process done. I suggest you copy the music files again to the microsD card then check if the files can now be detected.
Note 4 microSD Card Does Not Show Up
Problem: I moved the apps from the device to the SD card which was already in the phone. After moving many of the apps over. I also moved all the photos over and configure the photo to be taken in the future to be stored in the SD card. Then I later noticed that the SD card does not show up when I go to storage. And the apps that have been moved do not work and the icon turn grey on the screen. I took the SD card in and out and power cycle and took battery out and none of them worked. I do not want to reformat the phone. This is my wife’s phone and I am in deep trouble trying to help her. Urgent. I redownload an app and it worked. I am not sure where or even how to set what the app will be stored. I assumed on the device. Remember the microSD card has not been taken out in the first place and caused the problem.
Solution: It seems that the problem right now is that the phone is not detecting the microSD card. Try to take out the microSD card and have your computer read it. You will need a card reader to do this. If the computer can’t read the microSD card then it is most likely damaged and recovering the data in it will be difficult.
If the microSD card can be read by your computer then the issue may just be caused by a glitch in the phone software. Reinsert the card back to your computer then start your phone in recovery mode. From this mode wipe the cache partition of your phone. Restart your phone normally then check if the microSD card can now be read.
Note 4 Can’t Move File To microSD Card
Problem: I have an external SD card that I like to keep my photos on. After taking a photo I move it from my phone to my SD card. I would press down on the photo or folder or file and click move to. After that it asks me where I would like to move it to. I then click move. It acts as though it’s moving it but then defaults back to the main SD screen. And in fact they have not moved. Before the lollipop update I did this same thing and they moved just fine and even showed me the status as the transfer was happening. Why won’t they move?
Solution: This could be caused by some form of corrupt data. Try to start your phone in recovery mode then wipe its cache partition. Restart the phone normally then see if you can now move your photos.
If the issue still persists then check if a third party app installed in your phone is causing this problem. To do this you need to start your phone in Safe Mode then move the files. If the files successfully move then the issue could be caused by an app. Find out what app this is and uninstall it.
One other factor that can cause this problem is the microSD card itself. Try to use a different microSD card and see if the problem still occurs.
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