Quick fixes to Samsung Galaxy Note 5 internet and mobile data problems


One of the most common methods to have #internet connectivity is by connecting to your provider’s mobile data network. In this post, I addressed some connectivity issues any #Samsung Galaxy Note 5 (#GalaxyNote5) owners may encounter when they’re connected via mobile data. Here’s the list of the issues you can find here…

If you have other issues, visit the troubleshooting page we’ve setup for Note 5 owners and find problems similar to what you have. Use the solutions and/or troubleshooting procedures we provided. If they don’t work on your case, then fill up this questionnaire and hit submit to contact us.

Questions on lock screen, default web browser, third-party keyboards


  1. Must there be a Lock screen at all times? Is there a way I can say none?
  2. How do I make my default internet become Chrome? It keeps defaulting to yahoo.com. I would like the house computer and my phone to match tabs.
  3. Is it ok to use third party keyboards and messaging apps? I use A1 keyboard and textra.


  1. Google took away ‘None’ as one of the options for the screen lock.
  2. If you’ve already installed Chrome but Internet remains as the default web browser, go to Settings > Apps > Internet > tap the Clear button to reset default apps for opening links. The next time you tap on a link, you will be asked to choose which app to use to open it, choose Chrome and then tap Always. You can then log in to sync the tabs in your computer and your phone.
  3. Yes it is, however, stock keyboard and messaging apps remain in your phone as they can’t be uninstalled or removed unless you’re rooted.

I hope I’ve answered all your questions.

Note 5 can’t get connection via 4G LTE

Problem: Hello, my problem is that when I try to activate the 4G data, it won’t let me go and use the internet. The icon for the 4G is there, but when I try to use the internet, the arrows showing that it is connected aren’t there, and the mobile data won’t work. I have tried going to the data usage and turn it on from there, but it won’t work. I have tried restarting my phone, but that doesn’t work either. Please help me figure out the problem. Thanks.

Solution: It has something to do with the APN settings in your phone. Try to google “verizon 4g lte apn” and follow instructions on how to set it up. If you still can’t make your internet to work, it’s time you called Verizon and seek assistance from tech support.

Call forwarding icon shows on the notification bar of Note 5

Problem: I had the Galaxy S4 then switched to the S5 then got the Note 5, which is an amazing phone. I wouldn’t trade it unless it’s a Note 6 or something. But a few weeks ago I purchased the iPhone 6s Plus, for my sister for her 18th birthday, but I had to put my SIM card in the iPhone for at least 78 hours for it to register on T-Mobile’s systems but I ended up using it for a few weeks, I really don’t know own what the fus is about these new iPhone software (when I used to be a big iPhone users) I went from my blackberry when that was the IT phone then iPhone 4 that was the highest model I got and then got my S4 then S5 now my note 5.

Now two days ago I put my SIM card back from the 6s plus to my note 5 and everything was cool, when I saw the call forward symbol on top and it says forward all video calls, I went to settings check everything for an hour I’m doing everything I could and then last result was a factory restore, and that symbol was still there. Call T-Mo’s tech support and the guy also had an note 5 and has never heard of this issue he even call me by video on his phone number it worked phone nothing was forwarded we spent two hours on this issue none found, I’ve searched all day on the Internet nothing found a lot of stuff just for the S5. Anyways I don’t know own what this is or how to fix it, but I would love to know how.

Troubleshooting: I’m wondering, is it really the call forwarding icon you’re seeing? It could have been very helpful if you sent us a screenshot through email or at least, uploaded it somewhere for us to see.

I just got a question though, if you remove the SIM card and turn your Note 5, does the icon remain? If so, then try doing the master reset. But if not, then T-Mobile can help you better or can explain why the icon shows when the SIM is mounted on your phone.

How to Master Reset Note 5

  1. Turn off your Samsung Galaxy Note 5.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Network signal icon has an exclamation mark

Problem: Yesterday i bought this phone , and at the status bar where you measure the strength of your network there is a exclamation mark . I tried all of your provided solution but it didn’t work. And till now i can not be connected to mobile network. Can you please help me , because I’ve worked so hard to get this phone. Thank you.

Answer: The exclamation mark simply means that your device is still connected to your provider’s network but it’s not receiving data at the moment for some reason. The best thing to do is wait it out as it will be fixed without your intervention for as long as mobile data is enabled. If you can’t wait, then I suggest you call your service provider.

MMS takes forever to display on the Note 5

Question: Why is it not matter if the phone is on mobile data or Wi-Fi and I get a text or Internet message that has a picture, the text comes right away and picture takes forever like the old dialup networks.no matter what I am on lte or a fast wifi ,I even open my iPad on the same site and it opens right away but not on phone.

Answer: Multimedia messages or MMS or picture messages are transmitted via mobile data network, so even if Wi-Fi is disabled as long as mobile data is turned on in your phone, MMS will go through. The speed of the transmission varies depending on the size of the picture and/or the quality of the signal it gets from your provider’s tower. If you’re not satisfied with the service, then you better call your provider.

Note 5 lost internet connectivity

Problem: Lose Internet service and got to turn phone on and off 2 to 3 times a day it doesn’t show any kind of error code.

Answer: How can you expect us to help you properly if you don’t provide more information about your problem? In this case, it could have been more helpful if you told us what network your phone is connected to. Is it Wi-Fi or mobile data?

If you get your connection via Wi-Fi and this problem happened without apparent reason, then reboot your router and/or modem. If the problem persists, call your Internet Service Provider (ISP).

In case your phone gets connection via mobile data, just make sure mobile data is turned on in your phone then call your carrier or service provider.

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