How to fix various charging issues with the Samsung Galaxy S6 Edge Plus

In this post, I addressed some of the most common charging problems any #Samsung Galaxy S6 Edge Plus (#GalaxyS6EdgePlus) owner may encounter, which ranges from normal charging, fast charging and wireless charging. Read on to learn more about these problems and how to fix them in case you’d encounter them in the future.

Here’s the list of the topics for your reference…

  1. S6 Edge+ froze while using Snapchat, won’t turn on after attempted restart
  2. Fast charging not working, takes so long to charge
  3. S6 Edge+ doesn’t charge when turned off
  4. S6 Edge Plus drains its battery quickly when fast-charged
  5. S6 Edge+ just turned off and refused to charge

If you have issues other than ones mentioned here and need more assistance, then you have two options; either you fill up this questionnaire and hit submit to contact us, or visit our troubleshooting page that contains hundreds of problems we already addressed and use the solutions we suggested.

S6 Edge+ froze while using Snapchat, won’t turn on after attempted restart

Problem: The phone froze when I was on Snapchat, so I had to hold the power and volume down button to restart it. But it won’t turn on and I’ve tried charging it and pressing the power and volume down key for 30 seconds and nothings happened. Please help.

Answer: I understand you already tried charging but it didn’t show the usual charging indicators. My advice to you is leave the phone plugged in for 10 minutes just to make sure there is enough battery to power it up. After that press and hold the Volume Down key and then Power button and keep holding them for 20 seconds. If it were just a Snapchat problem, you should be able to do the forced reboot procedure, otherwise, there’s something wrong with the hardware and in this case, you need a technician.

Fast charging not working, takes so long to charge

Problem: My phone was charging really fast when I first got it for like a month. Now when I plug in the charger it takes like 5 hours for it to charge 80 percent. Sometimes when the battery runs down and I put it on charger it takes  an hour for it to charge 10 percent

Suggestion: Try turning off the phone and then plug it in. If it charged normally, then I could say the cause of slow charging might be firmware or app related. With the phone charging fine while turned off, try booting it up in safe mode and charge it while in that state. If the pace is normal, then some of the third-party apps may have caused the problem.

While in safe mode, try to see if the phone fast charges. If it doesn’t, then it’s time you backed up all your data and files and do the master reset.

How to boot S6 Edge Plus in safe mode

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

How to do master reset on S6 Edge Plus

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

S6 Edge+ doesn’t charge when turned off

Problem: It has been 2 months since I got my Samsung Galaxy S6 Edge Plus, it has been charging perfectly fine till yesterday. My phone battery died to 0% so I plugged it in for charge for close to one hour and when I came back to check on it, it remained on 0%. I took it out and plugged it back in but the phone didn’t charge. Later I took the cable out of the socket and plugged it in again and it worked. Today I realized my phone only charges when its turned on and it doesn’t charge when its turned off. Is there is an issue with my phone if so how can I fix it. Thank you.

Troubleshooting: Try to check if the cable fits right into the utility port in your phone. If there’s some kind of a play, then it’s loose and that’s the cause of the problem.

When it happens again and there’s still juice left in the battery, try to do the forced reboot by pressing and holding the Volume Down and Power buttons for 10 to 15 seconds. If the phone charges fine after that, your phone is suffering from a minor performance problem that has a possibility to complicate things later on. If this is the case, you need to reset the phone to correct whatever is the issue with the firmware.

S6 Edge Plus drains its battery quickly when fast-charged

Question: My phone’s charger is a fast charger and when I use it my battery drains fast is this normal? And if it is how could I turn off the fast charging? 

Answer: No, it’s not normal for the phone’s battery to drain quickly however, you should have indicated how quick the battery was draining or how long before the phone would require you to plug it in.

And no, you can’t turn off the fast charging feature; there’s no On/Off switch for that. However, you can use chargers that doesn’t have the adaptive fast charging capability.

S6 Edge+ just turned off and refused to charge

Problem: I was at work today when my Galaxy S6 Edge+ turned off. It thought the battery was all drained so I tried plugging it and it wasn’t charging at all. The light doesn’t show like it usually does. What can I do?

Related Problem: Phone just turned off and won’t turn back on doesn’t even show a light if plugged it in.

Troubleshooting: The might still be on but suffered a system crash that’s why it doesn’t respond even if plugged in to charge. You need to do the forced reboot procedure: press and hold the Vol Down and Power keys together for 10 to 15 seconds. If there’s enough battery left, the phone should reboot, otherwise, keep the phone plugged in for 10 minutes and try the forced reboot procedure again.

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Troubleshooting Samsung Galaxy S6 Edge that’s not turning on, other power related issues