How to fix Samsung Galaxy S6 Edge “Updating contact list” issue, boot loop, system crash & other firmware problems

Two of the most common issues you may encounter with your Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) after an update are the “Updating contact list” error and when the phone enters the boot loop and can’t get out.


It is therefore, imperative you know how to tackle these problems so that in the future, if you’d encounter one of them, you would know what to do. As to the other firmware issues I included here, try to go through the list and see if one of them is similar to your problem.

  1. Galaxy S6 Edge showing “Updating contact list” after an update
  2. Galaxy S6 Edge can’t get out of boot loop
  3. Galaxy S6 Edge’s system crashed, won’t turn on
  4. Unable to sync Facebook contacts with Galaxy S6 Edge
  5. Galaxy S6 Edge showing “dm-verity verification failed…”
  6. Play Store opens while trying to launch Messages app on Galaxy S6 Edge
  7. Galaxy S6 Edge plays notification sound every few seconds after the reset
  8. Promotion pages pop up while doing normal tasks on the phone
  9. Owner accidentally did the master reset on her phone

If you have other issues and need further help, then complete this questionnaire and hit submit to contact us directly. We won’t ask you for anything but details of the problem. You may also visit our S6 Edge troubleshooting page for it contacts the list of problems we already addressed. Find issues that are similar to what you have and use the solutions we provided.

Galaxy S6 Edge showing “Updating contact list” after an update

Problem: Just updated to newer android operating system and I can not access my contacts. When I press contacts it shows “contacts updating” then after several minutes it gives me an error. When I press phone and go through contact this way, i can see the contacts are there. When I press on a contact and try to make a call it freezes and I have to delete that process.

Troubleshooting: This is a common problem with Galaxy devices especially after a firmware update. We’ve seen a lot of problems like this since 2013. There are actually three things you can try to fix this problem.

The first one is connected to a widget called Direct Contact. If there’s a widget like that on the Home screen, remove it and the problem will be fixed immediately.

Second, turn off the master sync so the Contacts app won’t be forced to sync contacts from your accounts.

  1. Pull the notification bar and toggle the sync button off.
  2. Reboot your phone.
  3. Pull up the Contacts app.
  4. It shouldn’t be showing the updating contact list error now.

Lastly, if all else fails, clear the caches and the data of both Contacts and Contacts Storage services:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap the Contacts (and then Contact Storage).
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

Galaxy S6 Edge can’t get out of boot loop

Problem: I have tried almost all the solutions to fix this problem and they have all failed. It still keeps on boot looping I have tried the up button power button and home button ,I have tried the down button and home button and power button. I have reset the device to data factory I have erased cache but it still boot loops after all those.

Troubleshooting: I’m wondering, what did you do to your phone or what happened to it prior to this problem? If it occurred without apparent reason, wiping the cache partition alone can fix it. Or, if you updated the device and then the issue started, master reset will fix it.

However, if you flashed a firmware or a custom ROM that resulted to this issue, then the procedures you said you tried won’t simply work. In this case, you need to reflash the firmware that you know works.

Galaxy S6 Edge’s system crashed, won’t turn on

Problem: I was on my phone, I set it down for about 2 minutes, and then when I picked it up again it wouldn’t turn on. The battery was at least 70% and I haven’t had any problems with the phone until now. It’s been charging for about 10 minutes just in case and I have tried everything I could. It’s extremely important that the phone is turned back on as soon as possible because of important stuff on the phone. Please help me.

Troubleshooting: Two words: system crash! If the phone didn’t suffer from either liquid or physical damage and if there was no apparent reason why the phone simply won’t turn on, then that’s the case. To bring it back to life, all you have to do is press and hold the Volume Down and Power buttons for 10 to 15 seconds and it will reboot.

Unable to sync Facebook contacts with Galaxy S6 Edge

Problem: Hello, I just purchased my Samsung S6 and have been able to sync all of my contacts from my google and Samsung accounts perfectly fine… but I am completely unable to sync my Facebook contacts as I had been on my other android phones (including my S4). I have Accounts -> to Facebook and I show that I have the sync with device checked but it is still on syncing the contacts. Is this something that is not available on the S6? Thanks for your help!

Workaround: It’s because Facebook doesn’t support this feature anymore. It is important to use updated apps for security purposes but if this feature is more important to you, then uninstall the current Facebook app on your phone and sideload earlier version of  FB on your phone. If I’m not mistaken, this feature was retired in the last quarter of 2015 so try using the app that was released prior to that. You can google where to download Facebook APKs.

Galaxy S6 Edge showing “dm-verity verification failed…”

Problem: Updated stock 5.0.2 firmware to 5.1.1 via Odin. Stuck at Galaxy S6 edge powered by Android screen. Have got numerous time in recovery mode and have reset and wipe cache partition. Odin flashing was successful. Though there was this message on recovery mode “dm-verity-verification-failed-need-to-check-drk-first” and the Reactivation Lock was On. Any way out of this predicament?

Troubleshooting: Download the stock 5.1.1 firmware from Sammobile for your phone model and flash it via Odin. This is the first procedure you should try. There are times when the firmware needs to be repacked before flashing. For that, try visiting this thread from XDA forums.

Play Store opens while trying to launch Messages app on Galaxy S6 Edge

Problem: I’ve been having this issue for a while pretty much a month after I’ve bought the device. It keep reading routing me to the app store when I perform normal everyday tasks. Like clicking the message icon to send a text or even unlocking my phone. It’s very annoying to be suggested apps that I have not interested in at all. Why is this please help. I have tried the safe mode restart but that doesn’t seem to work.

Troubleshooting: It means that the Google Play Store was set as the default app for those tasks. All you need to do is clear the app preference by going to Apps > Settings > Default Applications > tap the Clear button next to Google Play Store. And that’s pretty much it.

Galaxy S6 Edge plays notification sound every few seconds after the reset

Problem: Hello 2 days ago my phone started make the notification sound at first it was every few minutes so after a while I became mad with the sound it kept making so I reset my phone yesterday now the notification sound happens every few seconds and I can not fix it no matter what I do. It has posses me off beyond words. Please help.

Troubleshooting: It’s acting like it’s possessed, right? And even if you turn down the notification volume, it still plays the same sound after a few seconds. It’s confusing really because the setting for this feature can’t be found under notifications or audio settings but in Accessibility. Try going there and look for Notification Reminder and then disable it. That should fix the problem.

Promotion pages pop up while doing normal tasks on the phone

Problem: Occasionally when performing normal tasks such as texting or tapping on an icon to start dialing a phone number etc, my phone redirects me to the Google play store and “promotes” apps that I have no interest in. From Uber to candy crush. This is quite annoying and I’m sure I’m not the only one with this issue. Please help.

Troubleshooting: It is apparently an advertisement and I’m sure there’s an app that harbors them. To stop those ads from popping up anytime they want, look for the app that triggers them and uninstall it. If you don’t know which one is the culprit, then fix the problem by doing the master reset.

Owner accidentally did the master reset on her phone

Problem: I’ve had this phone less then a month. I loved it up until yesterday when I inadvertently reset the phone to it’s factory setting by pressing and holding down the volume keys. I am still in the process of fully recovering my lost data. I would like to know if there is any way of avoiding this reboot process in the event that it happens again, or if there is an option to choose that I may have overlooked, that would allow me to avoid having the phone reset. — Heidi

Answer: It was one of those unfortunate times, Heidi. The fact that you had to press the Volume Up, Home and Power buttons simultaneously is evident that you can’t just boot into recovery mode. Then, inside that screen, you would have to press the Volume Down button to highlight ‘wipe data/factory reset’ option and then press the Power key to select it and then press the Volume Down button again several times to highlight ‘Yes — delete all user data’ option and press the Power button again to select it.

Doing the master reset accidentally is almost impossible but it happened to you and that’s very unfortunate. I think there’s no other way to prevent it from happening because doing it is a pain.

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