App problems exist. Regardless what type of smartphone you have, issues with applications will always be there. Below are some of the app issues we’ve collected from some #GalaxyS5 users:
- Galaxy S5 battery drain issue
- Galaxy S5 sync settings
- Galaxy S5 apps not loading properly
- Galaxy S5 not receiving notifications from apps
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.
Thank you first of all! I have had my S5 for about a year and all was mostly good until about a month ago, perhaps a little longer.
First I noticed the battery majorly draining fast, like in a couple of hours. In frustration on a trip one day I deleted every app I didn’t absolutely need, and make sure I have the brightness almost all the way down and that Wi-Fi and data and Bluetooth are off unless I am in the process of using them. Also, I continually make all my apps stop with the task manager. I took notifications off for almost every app as well, except texting and email because I need those at work. Still no better.
It charges fine, but drains super quick. I bought a new battery, no luck.
I make sure to run my virus protector daily and empty my cache several times a week.
Also, it does the following things almost daily:
– randomly opens and shuts several apps really fast in succession and the only way to get it to stop or to start interacting with me again is to take the battery out and put it back in and restart.
– randomly takes apps off my home page, I can still find them in the apps pages, but I have to take the time to put them back
– randomly changes my home and lock screens
– music will randomly start playing, when all apps are off and even the sound is turned off.
– Sometimes the touch screen won’t work and I have to restart to get it to work again.
– Apps will just quick mid-use, even Samsung preloaded ones
– Apps won’t always start
– About 3 weeks ago I started having coverage issues at work, and the only other people who did were other S5 users
– The talk-to-text feature has been spotty, not always working or working for part of a text and then stopping
– The camera is randomly taking shots, like when my phone is in my pocket, even though I have a password on my lock screen
– The phone is super hot often, like at 140 degrees, and I can’t seem to get it cool, I can’t always have it in my pants pocket because it feels like it is burning my leg!
Any ideas? A friend told me it sounds like I have a virus, but how do I figure that out if my virus protector (AVG) isn’t detecting anything? — Jenny
Solution: Hi Jenny. First off, you have to make sure that your S5’s operating system is back to its default settings. You can do so by doing a factory reset. For reference, here are the steps to do that:
- Power down the Galaxy S5.
- Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
- Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
- Use Volume down again to highlight Yes – delete all user data and press Power to select it.
- Use the Power button to select Reboot system now.
- When the S5 restarts it should be completely wiped and ready to set up again.
Now, factory reset may or may not fix some of the issues mentioned here but we doubt that it will address the main ones. The next step is therefore to install your apps by filtering them manually. Don’t re-install them all at once by simply restoring them. We believe that one or some of your third party apps is causing the problems, especially the fast battery drain. Because there’s no way to identify the problematic apps, the best way to do next is to invest some time to install and observe how the phone behaves after every installation. Make sure not to install unknown apps like third party games.
Keep in mind that the most common cause of fast battery drain issues on ALL types of smartphones are social networking and online shopping apps. These applications constantly need updates by regularly communicating with remote servers. Facebook, Google+, Amazon, Twitter, SnapChat, to mention a few are some of the official apps that are among the leading causes of battery drain. If you have many of such apps and you can’t do away without them, we recommend that you change their sync settings to manual instead of automatic. This will limit their sync activities and can help greatly in extending battery power. Do the same thing for other online apps like games, productivity apps, etc.
To prevent the phone from being infected with a virus, make sure to install only trusted apps, or those coming from official or reputable developers. If you have many third party apps from unknown sources, make sure not to re-install them again after a factory reset. Doing these things will also address other issues you mentioned.
I want to NOT have my email (Hotmail and Gmail) updated on the phone unless I ask it too in order to save battery and phone space. I also do NOT want my email device to primarily be phone. That will be my personal computer. Just want to review my email on the phone on rare occasions.
How do I create this? Not familiar with concept of Push and Sync so menus that are involved in setting it up makes no sense to me.
For example, on scheduling I can set things up to do something every 15 minutes to 12 hours. But I have NO CLUE what that something is. Besides I do not want to schedule it. I ONLY want to bring email (I think that is “Push” into the phone manually when I choose too. I can select “manual” in several places but on the front page of the App where mail is viewed there is not button or anything to say “Go get my email” or “PUSH my recent email down to the phone”. — George
Solution: Hi George. We are assuming that you are using the native/stock email app and not the individual third party apps of Microsoft and Google. Our answer and explanation therefore lies in the context of this application.
Push is an email system that creates a persistent connection between your device and your email server. This means that any email arriving at your email server is automatically “pushed” to your S5 without any user input at the expense of fast battery loss. While convenient, this system is not practical for smartphones as they tend to have limited power before needing to charge again. You are actually in the right path by changing the sync frequency of your emails. If you want a more drastic solution though, we suggest that you uncheck the Sync Email option under Sync settings to ensure that your device only communicates to mail servers if you manually tell it to.
To manually retrieve emails, you have to open your email app, open the folder you want to update (like your inbox) and simply pull the page down until you see the update icon (a swirling arrow or circle).
Since this morning (I was deleting caches and trying to create enough room to install the update I had been putting off for a few weeks). I’m not sure why but Instagram, Facebook and Messenger have not been opening or showing me notifications at all. What happens when I open any of these apps is, it’ll load on a blank white screen (or just skip this part) then flash to an all black screen (the screen is not off it’s only displaying black). When it comes to the black screen I will press the home button, sometimes it brings me back to home and sometimes it won’t work – at which point I have no other choice but to take my battery out and restart my phone.
It might have had something to do with me deleting all my caches but I would hardly see that as a problem? If you could get back to me with a possible solution that would be great. It’s just that all I’ve been seeing online are cache deleting tips to improve speed etc. and no one else’s problems seem to fit mine…. — Faith
Solution: Hi Faith. There are tens of thousands of possible points of failures in an Android operating system and knowing what might be the cause of the app issues is an almost impossible task. Fortunately, the solutions are not as hard. We suggest that you first try to delete the cache and data of problematic apps to see if that will make a difference. Here’s how:
- Go to Settings.
- Proceed to Applications.
- Select Manage Applications.
- Tap the All tab.
- Choose the name of the app that has been going rogue.
- From there, you will see the Clear Cache and Clear Data buttons.
I have a Samsung S5, and it was originally a Verizon network phone but I am using it on Straight Talk. I have unlimited data, and a steady 4G LTE connection with full signal strength (bars) at home.
I do not receive ANY notifications (push) from any of my apps, (Facebook, email, Gmail and eBay are the 4 most important ones I’ve noticed), unless I am connected to Wi-Fi.
I do not connect to Wi-Fi at home because we have limited Wi-Fi data usage, so I just used my phone without Wi-Fi.
Anyways, no notifications come through for my apps, but when I connect to Wi-Fi, I get dozens coming through which is highly annoying…
I have searched online and tried all tips, checked “restrict background data” and “developer options” and everything seems to be correct.
I am trying to NOT factory reset my phone because I’ve read that it hasn’t fixed the problem for others with the same issue.
I have not recently installed any apps or anything.
Thanks for your help. — LaDesta
Solution: Hi LaDesta. Wiping the cache partition may work in your favor. Sometimes, a phone’s system cache gets corrupted or outdated resulting to some apps not working properly. Making sure that the system cache is refreshed may be a good solution. Here’s how you do it:
- Turn the phone off.
- Press and hold the following buttons together: Power, Volume Up and Home.
- Release the buttons once the Android system recovery menu appears.
- Use the Volume buttons to navigate to Wipe Cache Partition option.
- Press the Power button to confirm selection.
- Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.
If wiping the cache won’t help, doing a factory reset should be your last resort.
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