We’ve come across a number of screen-related problems on the #GalaxyNote5 this past few weeks so we share them here today. If you’ll continue reading, you’ll notice that many of the cases are hardware in nature so there’s really little to nothing that we can do about them when it comes to troubleshooting. Our blog does not provide hardware tips or fixes, but we hope that enlightening you to have your device checked by a technician is a good first step towards resolution.
These are the specific issues tackled here today:
- Galaxy Note 5 touchscreen not working
- Galaxy Note 5 black screen issue
- Galaxy Note 5 touchscreen is inaccurate
- Dropped Galaxy Note 5 has blurry green screen
- Galaxy Note 5 screen issue when phone is inactive
- Galaxy Note 5 fingerprint scanner issue when charging
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.
So everything works just fine, the screen lights up, goes to dimmer sleep mode, then black , wakes up just fine. All the pixels move ( currently i have an alarm that needs dismissing and the arrows are glowing and moving across the screen) but the touch screen doesn’t work so i can’t dismiss the alarm, i can’t answer the phone. i can’t DO anything!!!
Volume up/ down, home and OFF button work just fine. HELP PLEASE. Phone is in mint condition but the warranty ran out December 19 so i’m kinda screwed. — Naloxone
Solution: Hi Naloxone. Based on the problem description, the issue appears to be hardware in nature so doing the usual software troubleshooting we provide in this blog won’t help. The only thing that you can do on your end right now is to test the display or screen status via service menu (if you can manage it given how erratic the display works right now). To access the service menu, simply dial *#08#. The tests in the service menu are self-explanatory so you shouldn’t need any explanation what the results mean. Regardless of the results though, we recommend that you let a professional handle your phone so they can check and decide what to do with it. Hopefully, the issue is only isolated with the screen, as that can be easily replaced. However, if the problem involves other components in the logic board, repair may not guarantee a fully functioning phone afterwards.
Hello. Recently i accidentally dropped my mother’s phone. The result was a black screen and we had difficulty turning the phone on. The 2 buttons located at the bottom of the phone would light up but nothing else would work. Apparently after a few hours of trying to troubleshoot it, she managed to get it to turn on and everything working fine but at random moment my mothers found out that something located on the left side of the phone is causing the problem once you apply pressure to it.
Is there any troubleshooting method we could use or is there anything you can recommend to get it fixed? If anything, thank you and have a nice day. — Emily
Solution: Hi Emily. Just like water damage, dropping a phone can result to all sorts of problems. There clearly is a hardware issue on your mom’s phone right now so the best course of action is to have the phone checked by Samsung or a shop. If it was provided by your wireless carrier, make sure to talk to them about how to get the phone replaced. Keep in mind that any physical damage on the phone voids the warranty. Whatever action you take to have this device fixed or replaced, you are surely going to invest something. We don’t know what’s the arrangement with your carrier about device replacement but they may be the best option where to get a replacement device at this time.
I’m having huge problems with my Samsung Galaxy Note 5 for the last few months! I bought my phone during second hand half a year back with Android 5.0.1 Lollipop and it worked great for the first couple of weeks. Then it started to make really strange problems with its touchscreen. When I unlock my phone the touchscreen is really inaccurate when I try to open an application it opens the one next to it (right or left to it). When I open the keyboard to write a message and press a letter it presses a letter next to the one I pressed and whatever I do the screen is completely inaccurate. The only way to fix it was to just turn the screen off and then on back again, then it would work fine. The problem occurs everyday.
When I leave the phone for more than 15-20 minutes without using it, when I unlock it the problem occurs. I tried rebooting the phone everyday but that didn’t help. still the phone kept making this problem like 5-10 times a day and its really frustrating. Please if anyone could help me! — Angel
Solution: Hi Angel. The problem may be caused by a third party app. Kindly boot the phone in safe mode and run it like that for 24 hours. While in safe mode, third party apps will be prevented from running so it’s a good thing to do to verify our hunch. Here are the steps to do it:
- Turn off the phone completely.
- Press and hold the Power key.
- Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
- The phone will restart but keep the Volume Down button pressed.
- Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
- You may now release the Volume Down button.
If the issue fails to occur in safe mode, that’s an indication that one of your apps is problematic.
Hi Droid Guy. I dropped my Samsung Galaxy Note 5 phone today. The screen was already cracked beforehand but today I saw that blurry green screen of lines (like when you break your computer screen) flash before it all turned black.
I’ve tried holding the lock and volume down button. The blue LED light flashes a few times before it goes away. The phone has also vibrated every now and then.
I’m totally puzzled but this and it would be good if I could get some help :/
Thanks! — Rebecca
Solution: Hi Rebecca. Just like what we tell Emily, the problem is hardware in nature and no software troubleshooting or solution can fix your issue. The drop may have damaged the motherboard, or just the screen. Whatever the case is, you need the assistance of a professional to handle this thing for you. If there’s no Samsung store in your area, make sure to visit a local electronics shop so they can diagnose what the real issue is.
Hello DroidGuy. Lately, I’ve encountered a problem trying to add an emoji to a text message. I’m not sure if the problem is with the phone, some setting on the phone, or maybe something to do with the contact I’m trying to text, but if I click the little smiley icon on the Samsung keyboard layout, the color of the icon changes from white to yellow, but the screen showing available emoji’s doesn’t come up.
I’ve also started noticing that the screen freaks out when the screen is about to shut off due to inactivity. It blinks bright yellow, then goes darker or green, then the screen will shut off.
It also seems that my Yahoo mail account I have set up on the phone, doesn’t automatically update when I get a new mail message. If I open the mail app and refresh, new mail shows up, but after doing this manually, if I refresh again, I’ll see a few new e-mails, and after I go through them and read, delete, etc. if I refresh again, I sometimes get more new mail, even though I just refreshed a few seconds ago. Can you help? Thanks. — Jim
Solution: Hi Jim. It’s often difficult to determine the true cause of an issue or issues if we don’t know the full history of a device. We think though that a software overhaul won’t hurt at all if you try it first. Kindly do a factory reset first so you will see the difference. Here’s how it’s done:
- Turn off your Samsung Galaxy Note 5 completely.
- Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
- Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
- Once the Android logo shows, release both the Volume Up and Home buttons.
- The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
- Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
- When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
- The reboot may take a little longer to complete but don’t worry and wait for the device to become active.
The emoji problem you mentioned may be app-related. Make sure that you update the messaging app or keyboard you’re using to fix it. The rest should all be fixed by factory reset.
It often takes several attempts to get to the desktop from the screen being off and the phone locked. I put my thumb on the fingerprint scanner and it goes to yet another screen, where I have to simply swipe left or right to get to the desktop.
The problem is, at this 2nd screen, the wallpaper registers my swipe, by simulating a ripple of water, but does not open to the desk top. I have to do this 2 or three more times.
Also, if the phone is charging the fingerprint scanner feature is buggy. Sometimes it doesn’t respond.
Any of the above happen often, but not everytime. I have tried restarting my phone but that doesn’t seem to fix it. — Ron
Solution: Hi Ron. Just like what we tell Jim, make sure to do a factory reset first to ensure that there’s no firmware-level bug causing the problems.
For the fingerprint scanner issue, make sure that the Home button or scanner is clean by wiping it gently. Dirt or stuck prints can sometimes interfere with the reading causing errors. If the issue remains though, the problem might be due to a malfunctioning microUSB charging port. Have the phone replaced if the issue persists.
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