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Galaxy Note 4 “Google Services has stopped” error

After over 2 years since it was initially released, we know for a fact that the #Samsung #GalaxyNote4 is a reliable smartphone with millions of users still actively using it. It is however, not spared from the usual hiccups that affect smartphones today so we share to you some of the problems some readers have encountered.

  1. Galaxy Note 4 not charging
  2. Galaxy Note 4 “Google Services has stopped” error
  3. Galaxy Note 4 randomly reboots
  4. Galaxy Note 4 battery issue when using SnapChat app

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


Problem #1: Galaxy Note 4 not charging

My Galaxy Note 4 will not turn on. It has not taken a charge for 2 days. I tried it plugged into the wall for almost a day and I also tried the usb directly into my computer. I tried to turn it on and it said the battery was critically low and then it turned off. But it would initially go on. So I tried the USB plugged into my computer with a similar result saying the battery was critically low. BUT I tried it again hoping it would charge in my computer, but then it turned off before it could say battery is critically low. But because it was plugged in to the computer it kept trying to restart. So it would power up the Samsung writing, then show the AT&T with the swirling circling then it goes dim and shuts off.

I have tried a soft reboot, taken out the battery, taken out the SIM card, taken out the SD card, etc.

I cleared the cache as instructed in one of your other articles – when I did that it uploaded and updated something on my phone, but it still won’t charge and thus won’t turn on.

Also as an important note – my usable memory was very low. I was beginning to lose some functionality of my phone. I was trying to charge my battery so that I could back up my phone and delete files from my computer but it wouldn’t charge so that I could transfer files.

I think my computer automatically updates even though I didn’t want it to. I am wondering if it tried to do an update and there wasn’t enough memory? I had selected to manually do updates, BUT is would often say on my screen that different programs had been updated anyways.

So I guess my phone will “turn on” but it shuts down quickly. Not sure what that means. How do I take care of this?

How do I back up my phone data if I can’t even turn it on? That was mentioned to do in one of the articles, but how does one retrieve the data when it won’t even turn on:(.

So I went it to clear the cache again and it did another update. Then I saw that there was an option to “apply update from cache” so I selected that instead of clear cache – hoping it cleaned out any uploads that may have been interrupted, etc? Then I went back and “wiped the cache partition”. This time I got a bit of a different result – It didn’t turn on BUT it showed the lightning, then the 0% on the battery and the red light and I got excited and thought that it had worked. But when I checked it a few minutes later it was still at 0%, and the red light went off and then it didn’t work. I am afraid to try anything else. Suggestions?

I am going to head to the AT&T store tonight to check out the battery and make sure my charger is working properly, other suggestions or help.

Mainly – how can I get data off of a dead phone? — Jilleen

Solution: Hi Jileen. You’ve already tried almost all possible software solutions so the next best thing to try is using another battery. There’s a chance that the battery may have lost significant capacity at this time. This may be the reason why the phone keeps turning off and can’t seem to store power to stay on.

Lithium-based batteries like the one in your Note 4 gradually loses capacity over time, depending on your usage pattern and how you take care of your device. A Note 4 battery typically shows signs of significant capacity loss after over a year of use, assuming that you only charge it once per day on average. If you’ve been charging the phone more frequently in the past few days or weeks, that’s a clear indicator that it’s a good time to invest in a new battery.

There’s no software solution that can fix a battery issue that loses its capacity to hold a charge. While does not mean there’s a serious hardware  problem either, it can be an annoying experience to keep charging a device more than twice every day. In your case, since the phone does not even powers on normally right now, this can mean that the battery is not only failing to hold a charge, but that it may actually be already dead.

Problem #2: Galaxy Note 4 Google Services has stopped error

I was using Google maps. Got a message Google services has stopped. After clearing that message I couldn’t get out of maps or navigate to any other screens. I removed the battery. Took longer than usual to get past the Samsung boy screen and even longer to get past the AT&T logo. When the phone finally came to ready, it seemed to be working fine. But the longer it was on the less responsive it became. Then locked up and rebooted. I removed my SD card which seemed to help for a day but the same issues have returned. I cleared the cache. That didn’t help either. The lock ups and reboots continue (any app, random when it happens) although the Google services message has not returned. Any ideas? Thanks. — Clark

Solution: Hi Clark. For an issue that appears to have come out of nowhere, performing a factory reset is a must-do. We know this may sound drastic at this stage but we find it a good method of determining whether the problem is at the software level or not. Doing so also ensures that all default apps including Google apps and services are back to normal operating state. For easy reference, here are the steps how to do that:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Vol Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem #3: Galaxy Note 4 randomly reboots

I recently received a replacement Note 4 for the one I had lost. I restored a previous back up and immediately noticed that my phone would restart randomly. I then factory reset my phone with no back up and then wiped cache partition. I didn’t download any apps for a couple of days. Phone still randomly restarts itself. I then started phone in safe mode and it still did it. I have noticed that it mostly happens during a call or when I am not using it at all. Took phone back to Sprint, they said they did stress tests and it did not restart. I took off with the phone, I placed a call and it no longer did it, I placed many calls trying to get it to happen again, it never did. My phone’s battery died from normal use, i fully charged it, then proceeded to make a call and sure enough it started again. Weird thing is that I have noticed it only happens when I am not touching the screen. Any help would be great please and thank you. — Wilver

Solution: Hi Wilver. Random restart issue can be a sign of an on-going software or hardware problem, although in your case, the real issue may be on the hardware side. The good thing about the Note 4 is the fact that you can remove the battery to test if it’s having an issue. If you have access to a known good working Note 4 battery, make sure to use it. If not, make sure that the battery is not loose and that its copper contacts are in place. If these remedies won’t help, there must be other component that triggers the phone to reboot. If still possible, have the phone replaced.

Problem #4: Galaxy Note 4 battery issue when using SnapChat app

Whenever I use SnapChat it is using large portions of my battery with a single use. For example, I will send one chat message with a video clip. My phone will be at 70% power. Then after sending that SnapChat video message, my power will drop to 50-55%. Why? When I look into settings it does not require much bandwidth. Facebook requires more. And it states that it is not using much in power either. But, when I use it, and just once,  that’s another story.

Also my MS Outlook all of a sudden stopped updating, syncing and no longer was able to even open app. I have used about 70% of my memory so far as well. I have had my phone for 1.5 years. I will not get another Samsung if this is going to happen with a fairly new phone still. I was always a BlackBerry user for 20 years and after that I went to Lumia and did not like it. I had high hopes for my Samsung Note 4, but, I’m extremely disappointed thus far. Thank you for your time. I look forward to hopefully correcting this matter. — Tammy

Solution: Hi Tammy. The first thing that you can try is to wipe the cache partition. Here’s how:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Vol Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Should wiping the cache won’t produce any positive results, we suggest that you delete the cache and data of the apps involved (SnapChat and Outlook/email app). To do that, just follow these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Choose the name of the app that has been going rogue.
  • From there, you will see the Clear Cache and Clear Data buttons.

You can also skip wiping the cache and data and simply perform a factory reset (steps provided above).



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