Samsung Galaxy S6 Edge Plus Messages font size is huge, get rid of pop up ads, other app related problems

I will be addressing several app related issues with the Samsung Galaxy S6 Edge Plus (#Samsung #GalaxyS6EdgePlus) in this post including one problem encountered by our reader wherein the font size of the text changes when the Messages app is opened. Another reader reported having all his apps wiped out whenever the device restarts. These aren’t common problems but there’s a chance you will encounter them in the future so read on to learn how to tackle them.


For those who are searching for solutions to different issues, visit our S6 Edge+ troubleshooting page. We list down every problem we address each week and we may have addressed yours already. Try to find issues related to yours and use the solutions we provided. You may also contact us through this questionnaire in case those solutions won’t work for you.

Here are the problems I cited in this post…

Font size is huge when Messages app is opened

Problem: Hey, today I started having a problem with my phone. At a point in time that I was writing a message (sms ) to font from the text ( also all the other massages ) went huge! I tried to shrink the font sliding  to fingers on the screen and it went back to normal. But, after I send the message and closed the “window” when I received a message and wanted to read it went to huge again. I tried to restart the phone. But  the same, after I’m shrinking the font, after I close the messages and open  it again, every time it does the same. How can I fix it ? Thank you!

Troubleshooting: First of all, check if the font size is set to normal. Open the Messages app and tap the icon on the upper right that says More and then tap font size. From there, you can check if the size is set to normal and do your preferred adjustments if necessary.

However, if the font size has already been set to normal and this problem still happens, then it’s an issue with the app itself. There were already reports of problems like yours before and the most effective solution is to clear the cache and the data of the messaging app:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Messages.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

Apps are wiped out from the Home screen after restart

Problem: I think it is the TouchWiz that is causing the problem. But for some reason my phone keeps getting wiped of all the apps no matter which wallpaper or what changes are used. Sometimes after a restart not only are my pages wiped clear of all the apps stored on them but so is the app list. I  have to restart it again to try and see the apps. Would using the Google launcher or something else solve this problem? Because I am getting so tired of having to constantly reset all of my apps on all of the pages.

Troubleshooting: You mean the icons of the apps are wiped out, right? This is one of the most common issues with Touchwiz and it was rampant during the time of the S4 and S5. Samsung, however, already made huge improvements to its launcher but nevertheless, the problem you’re having is caused by it.

It’s a minor problem and just like any other app problems, the most common solution is to clear the cache and the data.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Touchwiz.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

If, however, for some weird reason all your apps are being wiped out of the phone leaving only the pre-installed ones, then it’s a firmware problem and there’s no better solution than the master reset.

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Best place to save your contacts

Question: I don’t really have an issue. I would like to know from the subject matter experts which option is really the “best” option to choose when asked where to save a contact. I think the options are Device, Sim Card, Google Account, Samsung Account. Too many options for me to make an educated decision. I definitely want the option that would guarantee the majority is not all of my contacts being transferred with ease when I change phones. THANKS.

Answer: I will base my answer to the options you provided and let’s try to take a close look so you will know and understand the risk.

  • Device — it is probably the most convenient place to save your contacts but what if your phone got lost? Or what if you accidentally reset the phone wiping every bit of data in it? Besides, when you change phones, transferring those contacts won’t be seamless.
  • SIM Card — it is as convenient as saving the contacts in your phone but riskier. SIM cards are more prone to being damaged than phones and while you can retrieve your phone number, the contacts you saved in it can never be retrieved.
  • Google Account — for me, this is the safest place where you save your contacts because unless someone knows the password to your account, it’s always secure. Even if you accidentally reset your phone, you can still retrieve all your contacts once you synced your account. If you lost your device, no sweat; just log in to your account using a web browser, use Android Device Manager to locate it or make your account more secure by changing your password or enabling the 2-step verification.
  • Samsung Account — the only question I have is what if you changed your phone to something non-Samsung?

View all emails from different folders using stock email app

Question: On the factory install e-mail app I would like to view all e-mails across all directories.  Note, I use MS Exchange server and have over 100 directories to server sort e-mails.  My previous HTC 8 had this option, but I’m not able to find the option on the Samsung or find a workaround. Thanks!

Answer: Unfortunately, such feature isn’t supported with the stock email app, although there are other email clients in the Play Store that offer it.

How to revert back to Samsung keyboard

Problem: I want my original keyboard from Samsung in my cellphone and I can not bring it back. Why? I had the Samsung one and then give me the option to swap to another one that in particular I do not like it. I try several things in settings but there is nothing about keyboard. Thank you. — Marina

Troubleshooting: You can always revert to using the Samsung keyboard on your Galaxy S6 Edge Plus unless the phone was rooted and Samsung keyboard removed. But assuming everything in your device is stock, all you got to do is go to Settings > Language and input > Keyboard and input methods > Default keyboard. The default keyboard is the Samsung keyboard.

Majority of contacts gone after deleting duplicates

Problem: I’ve had my S6 Edge plus for a few months now. Lately I’ve been having problems with duplicate contacts. I had just been deleting the duplicates, but this morning I opened my contacts and the majority of them are gone. Is there any way to get them back? I’m not the most tech savvy person out there.

Troubleshooting: First of all, make sure you have an active internet connection and secondly, check to see if the account linked to your phone have the contacts sync enabled. If not, then turn it on and you will regain contacts you’ve deleted even the duplicates.

Ads pop up, mobile data not working

Problem: Hi I just recently received my new phone (Samsung Galaxy S6 Edge Plus) a week ago. I have unlimited everything. And I use my mobile data for everything. Except it doesn’t work on this phone. It works on Wi-Fi just fine, but when I turn on my mobile data it does nothing. Please help. I also have random popup ads whenever I turn on my phone! How can I shut the ads off?

Answer: As to your mobile data issue, call your service provider, ask for the correct APN and set it up on your phone. If you don’t know how, then have the rep walk you through in setting it up. For the ads that pop up, find the app where the ads are attached to and uninstall it.

Ad bar runs along the bottom of the screen

Problem: There’s an ad bar that runs along the bottom of my screen at all times. I don’t know why it’s there or how to get rid of it (I’ve even X’ed out a few times) Every 30 minutes, it seems, my phone makes a vibration and no matter what I’m doing on my phone Google ad service pops up and redirects me to various websites!? IT’S SO ANNOYING!! PLEASE HELP!! I’ve tried everything I can think,  so know I’m researching. Thank you, Rebecca.

Troubleshooting: More often, Rebecca, ads like ones you see at the bottom of the screen of your phone are attached to an app. If it occurred just recently, then uninstall the app you installed recently. If the problem remained and if you don’t know which app is the culprit, the general troubleshooting procedure for this kind of problem is the master reset. However, you will have to backup all your data as they’ll all be deleted during the process.

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