Owners of the #Samsung Galaxy #S5 are quite happy with the storage capability of the device. Aside from having 16GB or 32GB of internal storage space, depending on the variant, this can still be further increased by adding a microSD card. This phone can accept up to a 128GB microSD card which makes it perfect for storing all those videos, music, and photos for viewing on the device.
There are however times when accessing the data stored in the microSD card can become quite a challenge. In this latest installment of our troubleshooting series we will tackle the Galaxy S5 does not read microSD card issue & other related problems which our readers are facing. We have selected some of the recent issues of this nature which we have received and have provided the best troubleshooting steps below.
If you own a Samsung Galaxy S5 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S5 Does Not Read microSD Card
Problem: Hi. I have an issue with my Samsung EVO 32gb memory card. The fault occurred while recording a video. When I removed the battery case the memory card seemed to have worked itself loose. After remounting I get the following messages repeatedly ‘removed SD card’ ‘preparing SD card’. After a few minutes I also repeatedly get the ‘check battery cover’ message. After removing the SD card the phone works fine. I have tried the SD card in a laptop and again it does not read it, and I have tried a different SD card in the phone and it works fine. Is there any way I can fix or recover what is on the SD card?
Solution: It looks like the microSD may have developed some bad sectors causing it not to be read by any device. This usually occurs if data is being written on it and it is suddenly removed from its slot. It’s also possible that the microSD card has suffered some physical damage.
Unfortunately in this case the card is not recognized even by your computer. It will then be very difficult to fix or recover the data stored in the microSD card with the available equipment that you have. There’s a chance that a professional data recovery company can retrieve the data however this is going to cost a lot.
I suggest that you just replace this card with a new one. To prevent data loss issues like this from happening in the future you should activate the Google Photos cloud storage feature of your phone which automatically backs up your photos to your Google account. You should also backup other important data stored in your phone regularly.
S5 microSD Card Apps, Photos Can’t Be Accessed
Problem: I purchased a new Samsung 128GB MicroSD card. I have successfully transferred plenty of music onto it from my computer and they appear to play fine on my phone. However, when I went to move several apps onto the SD card to free up my device storage, it does it with some, not with others and then eventually says the apps are not installed when I try to open them and it sends me straight to the google play store to download it again. I also selected my photos to be saved to the SD card directly when taken, but it saves them all as blocks of grey nothingness. Can you help at all? Many thanks
Solution: What you need to do first is to check if the microSD card you are using has a problem. If you have another microSD card then insert it in your phone. Move some of your apps to the card then take some photos with the phone camera. Make sure that you have set the default save location of the photos taken to the microSD card instead of your phone internal storage.
Two things can happen. It’s either the problem will not occur or the problem will still occur.
If the problem does not occur then it is very likely that the 128GB microSD card that you are using may be faulty. I suggest you connect this card to your computer then backup any of the data stored in the card. Format the card using the FAT32 file system then reinsert it back to your phone. Check if the issue still occurs. If it does then you need to replace this microSD card.
The second thing that can happen is if the problem will still occur despite using another microSD card on your phone. If this is the case then try to inspect the microsD card slot of your phone for any signs of dirt or debris. Clean this slot if necessary using a can of compressed air. You should also check the slot if there are any bent connector pins as this may also cause this issue. Once you have made sure that the microSD card slot is fine then proceed with backing up your phone data then do a factory reset. Once the reset is done insert the 128GB microSD card then check if the issue still occurs.
S5 Unable To Play Movies Stored In microSD Card
Problem: I’ve been having issues with trying to get movies to play on my phone. I’ve been downloading movies onto my computer and then putting them onto my 128GB SD card to watch on my phone, after I put the SD card back into my phone, all I see is nothing. My phone reads that it’s unable to play the movie back. Why is this happening? Is there something to fix this problem? What can I do?
Solution: You need to take out the microSD card from your phone and connect the card to your computer. Using the file explorer navigate to the contents of the card and verify if you can play the movies saved in the card. If you can’t play the movies then there may be a problem during the copying process. Delete the movie files stored in the card and copy them back again.
If the computer can playback the movie files then the problem could be with your phone. It’s very likely that the phone does not have the necessary codecs to play the video file. I suggest you download a third party video player from the Google Play Store then check if the downloaded player can play the movie file. Some of the recommended video players that you can try are VLC for Android or MX Player.
If the movies still can’t be played then try to start your phone in Safe Mode then play the movie file using the stock player in this mode. If you can play the movie then the problem is most likely caused by a third party app installed in your phone. Find out what app this is and uninstall it.
If the above troubleshooting steps fail to resolve the problem then I suggest you backup your phone data and do a factory reset. After the reset check if you can now play the movie files.
S5 Can’t Transfer More Than 8GB Of Data To 128GB microSD Card
Problem: In Using Showbox app to stream movies and TV shows, an option is to download to my Galaxy S5 Active. Once I have downloaded about MP4 file I use ES File Explorer to Move or Copy files to the brand New Samsung 128Gb SD Card. But after 8Gb of data transferred to the Samsung 128Gb SDCard, I am not able to transfer any readable viewable files. The file transfer occurs and is successful but is not playable. Thus also happens with my Music files. The first 8Gb of music is playable but everything else is Not. I have mixed MP4S and music files and what loads for the first 8GBs of the 128Gb is readable everything else is there but not viewable or playable. Is there a switch that I am not turning on to recognize the Whole 128Gb SD card?
Solution: Several other owners of this phone have also reported this same issue. One factor that can cause this problem is a defective card. To check if this is the case take out the card then connect it to your computer. Copy some data that’s over 8GB ( this could be several movies or several music files) in size to the card then see if it can be successfully copied. If the same issue occurs on your computer then you may need to replace the card.
If however the files can be copied successfully then the problem may be with the phone. Some of the my suggestions to resolve this issue are listed below.
- Try using a different file explorer app in your phone to transfer the data
- Wipe the cache partition of your phone then check if the problem still occurs
- Backup your phone data then do a factory reset. Check if the problem still occurs.
- Backup the data stored in the microSD card then use your phone to format the card. Check if the problem still occurs.
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