#Samsung has always been known for releasing devices that have a great staying power in the marketplace. Take for instance the #Galaxy #S4 which was released in 2013 and is still quite popular among our readers. This phone which was once a flagship device has impressive specs which can still compete with the latest mid range models in the market today.
Just like any other electronic device this phone also has its fair share of issues, and since it is already showing signs of age the common issues that owners of this phone will encounter are the power and charging problems which is what we will be dealing with today.
In this latest installment of our troubleshooting series we will tackle the Galaxy S4 randomly powers down, not charging, & other power related problems.
If you own a Samsung Galaxy S4 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S4 Randomly Powers Down
Problem: My S4 suddenly started to randomly power down. It is running 5.0.1. I did a hard reset, but the problem reoccurs. I have the impression it is related to the presence of the SIM card. Is there a way (by checking some log files) to see if the problem is really triggered by the SIM? Sometimes it stays up for quite a few hours, but then just as often it reboots a few times in less than an hour. Thanks
Solution: If you suspect that the SIM card is causing your phone to randomly reboot then you can check if this is the case by simply removing the SIM card from your phone. Observe your device if the reboot issue still occurs. This experiment may take a few hours.
Another factor that can cause this type of problem is a faulty battery. If the battery for example does not provide the correct voltage then the phone may power down on its own. To check if this is the case you should try getting a new battery then try it on your device.
One other factor that should not be overlooked is the possibility that a component inside the phone is failing. This could also lead to the phone randomly powering down on its own. For this type of issue you will need to bring the phone to an authorized service center and have it checked.
S4 Does Not Turn On Or Charge
Problem: I dropped my samsung galaxy off the top of a roller coaster it cracked the screen but when i got it back and put the battery in it it came on but the screen was black the buttons at the bottom lit up and everything it was working 100% except for the screen. I thought I needed a screen replacement but i didn’t have the money for it so i put it in the junk drawer i took it out once and charged it and it acted fine except for the black screen and now it wont even turn on or charge or anything.
Solution: Several issue could be causing this problem. First, since the phone was dropped then there could be some components inside that has been damaged. One of these is already the phone display which is cracked and not working. To check if other components have been affected the device must be opened and inspected by an expert which can be done at an authorized service center.
Another possible factor that can cause this problem is that the phone battery is already dead. If this is the case then you won’t be able to charge the phone and it will not turn on. You can try to get a new battery then check if your phone turns on with it.
Even if your phone turns on and charges it will still be unusable due to the damaged display. I suggest you have this display replaced so you will have full access to your device.
S4 Does Not Start Gets Stuck In Logo
Problem: hi, Pls I own a Samsung Galaxy s4 and suddenly it went off and anytime I try putting it on, it get stuck at the logo. when the battery is in it and I try putting it on, it doesn’t come but when I remove the battery and insert it, it boots on its own and gets stuck at the logo. I tried performing a factory reset using volume down key+power button and it appeared as warning and that the custom os can cause critical problems. As in when it boots, it gets stuck at the logo and goes off instantly. When the battery is in it and I try to boot it, it doesn’t come but when I remove the battery and insert it again, it comes on automatically, get stuck at the logo and goes off… Pls help me
Solution: The first thing that you need to do in this case is to eliminate any software related problems that may be causing the issue. To do this you need to take out the battery and the microSD card (if one is installed). Press and hold the power button for at least a minute to discharge the phone circuit and clear out the RAM. Reinsert just the battery then check if your phone turns on.
If the problem still occurs then check if you can access the recovery mode of your phone. From there you can wipe the cache partition of your phone. One other recommended troubleshooting step that you can perform in this mode is a factory reset. Take note that this will delete all data stored in your device so make sure to do this only if you have recently made a backup of your phone data or if you don’t have a problem losing your phone data.
For the hardware part the first thing that you should do is to replace the phone battery. This could be causing the problem especially if it is not providing the correct voltage anymore. When using the new battery you should also check if the phone turns on normally with the charger connected.
You should also check the phone volume buttons if it is working properly. If it is stuck and does not respond to your presses then this might also cause the problem.
If the above troubleshooting steps fail to resolve the problem then I suggest you bring the phone to an authorized service center and have it checked.
S4 Does Not Power Up
Problem: Phone has died. Battery has charge, but it just turned off and won’t turn back on. If i take the battery out and put it back in after a few seconds the phone vibrates and the Samsung start up screen automatically appears without me holding the on button. After a second or 2 the screen goes black again then nothing! When i plug a charger in the red indicator light in the top left corner does not come on. I’ve tried a soft start and the safe mode start mentioned in the S4 troubleshooting guide but the phone will not power up at all.
Solution: There’s a possibility that the battery of your phone is causing this problem. Try getting a new battery and see if the problem gets resolved. Make sure to charge the battery at least 20 minutes before turning on your phone.
If the problem still occurs then check if you can access the recovery mode of your device. There are two troubleshooting steps that you can do from here. First, you can wipe the cache partition of your phone. This clears out the temporary data stored in your phone which could be causing the problem. Second, you can do a factory reset. Take note that this will delete all the data stored in your phone. You should only consider this option if you are willing to lose your phone data.
If the above troubleshooting steps fail then I suggest you bring your phone to an authorized service center.
S4 Yellow Triangle When Charging Battery
Problem: When charging I receive a yellow triangle with thermometer on the battery. I tried changing batteries and charging ports, twice. Nothing seems to help. Do you have any suggestions? Thanks!
Solution: The yellow triangle usually means that your phone has a bad battery. Since you already tried replacing the battery and changing the charger port the next thing you should do is to use a different wall charger.
If the problem persists then I suggest you backup your phone data then do a factory reset.
S4 Blacks Out When Battery Reaches 60%
Problem: When the discharging rate comes down from 100% to around 60% it blacks out totally. I changed the battery but no change on the problem. The old or the new battery charges perfectly. I also tried to reset but it did not bring any change as to the black out.
Solution: Since you already tried using a new battery and also performed a factory reset which doesn’t resolve the issue I suspect that this may already be a hardware related problem.
Try taking out the microSD card of your phone (if you have one installed) then check if the issue still occurs. If it does then I suggest you bring your phone to an authorized service center and have it checked.
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