Samsung Galaxy Note 5 stuck on welcome screen, deletes emails from server, overheating, other system related issues

In this post, I’ve addressed some system related issues with the Samsung Galaxy Note 5 (#Samsung #GalaxyNote5) including the situation wherein the phone gets stuck on the welcome screen after a factory reset. Not only does the phone is stuck on that screen, you cannot also setup your #Google account as it seems like it’s not recognizing your credentials.


The second problem is more like an email problem but it also falls into this category as it may also be a setup issue or something. Continue reading to learn more about the problems I cited here and how to tackle them in case you’d encounter one in the future.

For those who are trying to find a solution for a totally different problem, I suggest you visit our Note 5 troubleshooting page where we list down every single issue we address each week. Find issues that are related to yours and use the solutions we suggested. If they won’t work for you, then contact us by filling up this form.

Now, here are the problems covered in this post…


Galaxy Note 5 got stuck on the welcome screen after hard reset

Problem: After I did a hard reset, I got stuck in the Welcome screen. I had been entering my Gmail account and correct password, and it has been looping all over again back to the same page all over and over. I login my Google account in my PC and has no problem, and my Google account at Android device manager also have my Note 5 info stored. I have been stuck in the welcome page loop for three days now, cannot access my phone. I need help please. Thanks.

Answer: Neither Samsung nor Google can help you with it because it’s actually an added security feature, which expires after 72 hours after it is triggered. There’s not much you can do about it except wait until the time has elapsed. You can then enter the credentials you used before you reset your phone.

Related Problem: I forgot my backup password to unlock my phone. I have done all the rebooting and resetting with the help of Verizon tech support. It will not allow me to bypass the login screen and I am unable to use my phone. I have children at school and they will call me if something happens to them. My husband is out of town so I am unreachable without my phone.  I reset the password at approx. 2 a.m. this morning and the phone will not recognize it. Please help.

Prevent Galaxy Note 5 from deleting emails from server

Problem: I have my phone set up for my home email address through Comcast.  However, when I read my emails and delete them on my phone they are also deleted off the Comcast account so can not access them from my computer if I need to print or respond to something that needs to be attached.  Can not find a setting where I can delete from phone but not delete from Comcast account so I can access it from my computer.  Had the S4 and was able to do that but unable to find anything on the Note5.  Any help would be appreciated.

Solution: Call your email provider and have the representative walk you through in changing the incoming server settings to POP3. Once you’ve done that, there’s a setting that says “Delete email from server.” You need to disable it to prevent your phone from deleting messages from the server. However, you should know that there may time when messages get duplicates and that you may run out of storage space over time. You may refer to your email provider to know how much data is allocated for your account.

Galaxy Note 5 keeps saying it’s overheating

Problem: It randomly started saying my device was overheating and going into cool down mode. It won’t charge, or let me go into my settings, it keeps restarting so it can “cool down” but when it comes back on it still says its overheating. It doesn’t feel hot at all. I tried a system reboot.

Answer: Something is lacking in this description. Apparently, what’s mentioned here is just the problem but you never included any information as to how or when this problem started. One reason why the phone displays the overheating notice is liquid damage. So, if ever the device got in contact with liquid prior to this problem, you need a technician to fix it. However, assuming that the problem just came out of nowhere without apparent reason, try doing the master reset and if the same thing keeps popping up even if no third-party apps are installed, you also have to send it in for checkup.

How to do the master reset on Note 5

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Galaxy Note 5 can’t read fingerprints, needs backup password

Problem: My phone cannot read my fingerprints. After so many attempts, it requires to input backup password but i don’t remember my password. I then choose unlock via google but it still requires the backup password. What can I do to unlock my phone?

Answer: Master reset. That’s the last and only option you have to regain control of your phone. You see, security locks exist to protect your data and there’s no way to bypass them. So, if all else fails, you need to reset your phone and sacrifice all your data saved in its storage just to unlock it.

Galaxy Note 5 gets very weak coverage

Problem: I just bought my Note 5 2 days ago and the signal is very very bad always 1 bar and no network. I don’t know what is the problem. Before I bought this Note 5, I used iPhone 5s and with the same carrier. The signal was very good and no lost bar. So when I change  to my Note 5 now, the signal is very bad and no network. I sold my iPhone 5s. Please help me.

Answer: It would be useless to troubleshoot a 2-day old smartphone especially that the issue can be network related. Call your provider and let the rep verify on their end if the problem is with the network and if not, then have the phone replaced while you’re still within the grace period for brand new replacement.

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