One of the best ways to share photos nowadays is by using a smartphone. The #Samsung Galaxy #Note4 for example takes great quality photos thanks to its 16 MP rear camera with optical image stabilization and LED flash. Since we all know selfies are quite popular today this phone has you covered with its 3.7MP front facing camera. When it’s time to share the photos you took you can easily do this using a mobile data connection or through Wi-Fi.
There are however instances when camera related issues can occur on this device. This is the reason why in this latest installment of our troubleshooting series we will tackle the Note 4 camera does not focus issue & other related problems.
If you own a Samsung Galaxy Note 4 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
Note 4 Camera Does Not Focus On Far Objects
Problem: When I on my camera it take 1 min to establish focus. Near thing like my finger can focus but can’t focus far way things. Again if I on camera in a daylight where lots of light like in a field where a large amount of sunlight present. In 2-3 sec it will focus. Will u please help me with this issue?
Related Problem: it takes time to focus on my device.
Solution: Basically what happens to your phone is that it takes a long time to focus on a subject. This shouldn’t be the case since this phone is designed to focus quickly on the subject.
The first thing that you need to do to resolve this issue is to check if anything is blocking the camera lens. Have you already removed the protective film that covers this lens which is present in when you bought the phone? If it is still attached then remove it. Does the lens have any smudges or does it have dirt or oil on it? If so then you need to clean the camera lens with a microfiber cloth or lens paper cleaner. Do not use any other ordinary cloth in cleaning the camera lens as you may scratch its surface.
Once you have made sure that the lens is clear the next thing to check is if your phone is using a case and if this case is interfering with the way the camera focuses. To check if the case is causing the problem simply remove it then try taking a picture.
Moving to the next troubleshooting step we proceed to the phone software. The first thing you need to do is to clear the cache and data of the phone camera app. This clears out its temporary data and resets its settings to its default values. Once this is done try taking a picture and see if your phone can now focus.
If the problem persists then proceed with wiping the cache partition of your phone from the recovery mode.
Sometimes an app installed in your phone can cause this delay in focusing. To check if this is the case just start your phone in Safe Mode then try to take a picture. If the camera focuses quickly in this mode then the problem may be caused by an app. Find out what app this is and uninstall it.
Finally, if the above steps fail to resolve the problem then I suggest you backup your phone data and do a factory reset.
Note 4 Does Not Focus
Problem: Camera on my note 4 never focuses when i direct it to take a picture.
Solution: If your phone camera does not focus the first thing you need to check is your camera lens. Make sure that it is clear of any dirt or oily substance. You can clean the lens using a microfiber cloth or lens paper. If the protective film is still attached to you camera lens then remove it.
Once you have made sure that the lens is clear the next thing you need to do is to clear the cache and data of the camera app. This deletes any cached data within the app and resets it to its default settings. Once this is done check if the camera is now able to focus.
If the issue persists then proceed with wiping the cache partition of your phone from the recovery mode. Restart your phone then check if the camera can now focus.
Sometimes an app that you installed in your phone can also cause this type of problem. If this is the case I suggest you start your phone in Safe Mode. In this mode only the default apps are allowed to run while the apps you downloaded are disabled. Try taking a picture in this mode. If the camera can focus then the problem may be caused by an app. Find out what app this is and uninstall it.
One final troubleshooting step that you can do is a factory reset. Make sure to backup your phone data before doing this procedure.
Note 4 Blurry Camera View Unless Phone Is Tapped
Problem: When I start camera app the view is blurry. I have to tap the top of phone with my hand to make it clear each time
Solution: If the camera view is blurry and you need to tap your phone to make the view clear then there’s a possibility that this may be a hardware related problem. The camera module may be loose or there may be another reason behind this. If this is the case then I suggest you bring your phone to an authorized service center for checking.
Before bringing your phone for checking you should backup your phone data then do a factory reset. This allows you to verify if the issue is caused by a glitch in the phone software.
Note 4 Camera Pictures Disappear
Problem: The pictures in the camera (the ones taken with the device, not downloaded) just disappear. It’s happened twice in the last few months. Good that I back them to a cloud like Google drive or Google photos. . But why is this happening Kind of annoying. …I should be able to delete stuff when I want to right? Ok let me know. Thx
Solution: Pictures taken by your phone camera do not normally disappear on their own. If this is happening in your phone then the first thing you should check is if you are storing the camera captured photos in your phone internal storage or in the microSD card. If it is in the microSD card then I suggest you change this setting temporarily to the internal storage. Observe your phone for a few days while taking some photos then check if the pictures still disappear. If they don’t then the issue may be with the microSD card. I suggest you replace this card.
If your phone does not have a microSD card or if the issue still persists even if you use the internal storage of your phone to store the photos then the next step is to clear the cache and data of the phone camera app. Once this is done you need to check if the issue still occurs.
If the problem still persists then proceed with wiping the cache partition of your phone from the recovery mode. This deletes the temporary data stored in your phone which if corrupt can cause this type of issue.
If the above troubleshooting steps fail to resolve the problem then I suggest you backup your phone data then do a factory reset.
Note 4 Camera Failed Error
Problem: Sometimes when I open the camera application (in-built App),it shows a prompt window stating “Camera Failed” When I reboot my note4, it resolves. Another problem is sound issue. Even though the sound level is full, my phone sounds at a lower level..if I shut the screen off for a while, it resolves. These are the major issues I’m facing as of now. Please give me your suggestions for avoiding these malfunctions. Thank you.
Solution: The camera failed error is most likely caused by a corrupt data in the camera app. To resolve this you need to clear the cache and data of your camera. It’s also best if you follow this up by wiping the cache partition of your phone from the recovery mode.
Do you have any third party camera app you downloaded and installed in your phone? This may be causing the problem. I suggest you uninstall any third party camera app in your phone as well.
Regarding the low sound issue of our phone since it gets resolved when you shut the screen off I’m suspecting that this is also caused by some form of corrupt data. If this issue still persists even after wiping the cache partition of your phone then I suggest you backup your phone data and do a factory reset.
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