Galaxy S6 Edge not receiving SMS when Wi-Fi is on, other S6 texting issues

s6 text messaging

Our post today answers some questions sent by some of our readers regarding their #GalaxyS6 texting problems. More similar posts are coming in the next few weeks so if you don’t find your own question here, keep watching for more posts.

In the meantime, these are the specific topics mentioned here today:

  1. Some Galaxy S6 keyboard characters not working
  2. Galaxy S6 limited text message replies via Bluetooth
  3. Galaxy S6 freezing when texting
  4. Galaxy S6 Edge not receiving SMS when Wi-Fi is on
  5. Galaxy S6 stock messenger very slow
  6. Galaxy S6 not sending text messages to one contact

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


Problem #1: Some Galaxy S6 keyboard characters not working

I just got my phone a few days ago and have been experiencing this problem ever since. Sometimes (not always, but quite often) parts of my keyboard are unresponsive. Doesn’t matter if I’m texting, using WhatsApp or Facebook,it can happen anytime  (it’s just haopening right now!)

The keys on the very right side  ( “p”,  the enter key,  the “back” key) are not responding. Sometimes I have to tap them 10 times or more until they finally respond! The same thing happens when I use a keyboard in  a different language (German). In that case, it’s the letter ü, that doesn’t respond, instead of the letter P.

As well as the other keys, like the enter key, etc.

My husband got the same phone at the same time, but he doesn’t experience this problem.

It’s driving me crazy! I hope you can help. Thank you!! — Belinda

Solution: Hi Belinda. Your phone’s touchscreen may not be working properly in some areas. Try to check touchscreen responsiveness via service menu. Simply dial *#0*#, tap on Touch, and check the area where the non-working characters are usually shown. If everything checks out in the test, the problem may be caused by a corrupt app cache or data. Make sure you delete the keyboard app’s cache and data. Here’s how:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for the keyboard app and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.

Problem #2: Galaxy S6 limited text message replies via Bluetooth

I used to have a Windows Phone and was able to reply back with my voice through my Bluetooth for text messages. It would read back my text and ask if I’d like to add more, re-try or send. I now have the Samsung Galaxy S6 and I’m no longer able to do this feature that I know of. I’m able to have the text messages sent to me, read out loud, but to reply, there are only default messages I can use. I’ve been to the Verizon store 3 times, and even went to my Ford Dealer and no one knows how to fix or if there’s a fix. HELP! — Lisa

Solution: Hi Lisa. A Windows Phone differs in a lot of aspects from an Android phone. Functionality-wise, an Android phone is also way different. As far as we know, reply options for text messages via Bluetooth is limited in some Android phones like the Samsung Galaxy S6. if you can’t find what you’re looking for, we recommend that you try using third party apps from the Play Store instead. These are two good apps you can start with:

Problem #3: Galaxy S6 freezing when texting

Hello, my boyfriend and I both have the same phones (bought at the same time), and are both experiencing the same issues. Text messages freeze up all the time especially when we are texting each other. We’ve tried limiting the amount of messages that are saved, and nothing seems to help.

There are times we’ll call each other, and neither one can hear the other talking, but if we call someone with a different phone there are no issues.

Honestly these phones suck as phones – especially in an emergency. We’re both about ready to go back to our old Galaxy S3’s. They at least worked as phones. — Katrina

Solution: Hi Katrina. If you both share the same wireless carrier, we recommend that you let them know first so they can give you direct assistance. A system update or a network issue may be behind the trouble.

Just in case the problem is with the phones themselves, we recommend that you do the following:
Delete the cache and data of your messaging app

If you are using the native messaging app, make sure that you delete its cache and data first (steps are provided above). This procedure will wipe out your text messages so make sure to save a copy of important ones before you proceed.

Wipe the cache partition

In case the phone’s cache is to blame, this procedure will easily fix the problem. Sometimes, an outdated or corrupted phone cache can result to problems like apps not working as expected. If you haven’t done this before, just follow these steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Start over by doing a factory reset

Most software problems can be fixed by doing a factory reset. Make sure to create a copy of your personal files before doing this step to prevent data loss. Here are the steps:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.


Problem #4: Galaxy S6 Edge not receiving SMS when Wi-Fi is on

I have Samsung Galaxy S6 Edge on AT&T. I have a problem sending or receiving texts. I noticed it tonight while on Wi-Fi. I turned off the Wi-Fi and it still didn’t go through and the receiving phone didn’t receive it either. I sent a screen shot of the circle to the receiving phone as a mms and it went through after turning off the Wi-Fi. I have noticed this issue before on other Wi-Fi connections at other people’s houses. It doesn’t happen all the time either and sometimes turning of Wi-Fi doesn’t help. But restarting the phone will help. Is there something I can do to fix this problem? — Rachael

Solution: Hi Rachael. Please delete the cache and data of your messaging app and start again. If that won’t do anything, try a factory reset to eliminate possible operating system bug.

If nothing changes, make sure to let your wireless carrier know about this as they may be able to help you.

Problem #5: Galaxy S6 stock messenger very slow

My Galaxy S6 stock messenger is horribly slow. Group messages (with iPhone or Android users) are torture. I can’t keep up, all messages come in as downloading items and individually, my keyboard lags 30+ seconds per character, I can’t hope to send or receive all messages until long after the conversation is over. It is like this in all group texts, and very slow in normal one on one messages too.

I have done several factory reboots, as well as other reboots and restarts. I’ve tried everything under the sun. Please tell me you have a solution to this?

My group message limit is set to the highest available, 2M. I have group message turned on. — Zachary

Solution: Hi Zachary. Please do all the solutions mentioned in this post to try to resolve the issue. Keep in mind that they are meant to fix software issues on the phone only. If nothing works, try booting the phone in safe mode before engaging in group messages to see if a third party app is to blame. Here’s how:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

We highly recommend that you contact your service provider if all these fixes won’t help. There’s a chance that the issue may be network related and means that doing software troubleshooting on the phone can’t fix it.

Problem #6: Galaxy S6 not sending text messages to one contact

I have a Samsung Galaxy S6 and recently it has developed a habit of not sending a text message. It hasn’t happened with an MMS before, only normal text messages. It used to only happen once every few days but lately it has happened at least once a day, sometimes two or three. And it’s also not at any particular time of the day. My phone will say it has sent but the person I sent the message to doesn’t receive it. It has only happened with one phone number that I know of. I was just interested to know if you guys had heard of this happening and new of any possible fix because I am very confused as to what it could be.

Cheers 🙂 — Bree

Solution: Hi Bree. Since this problem appears to affect one contact only, you have to work with your friend to make sure that there’s no problem on his end as well. You can still ask your wireless carrier on specific things to do about the matter but we are positive that they’re going to ask the same thing. This problem is not a phone-related problem. It’s either a problem in your network, or your friend’s.

Incoming and outgoing text messages are handled by message centers and if one these centers fail to work properly, a problem like yours can happen.




Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

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One Reply to “Galaxy S6 Edge not receiving SMS when Wi-Fi is on, other S6 texting issues”

  1. My ‘a’ is not working. I own a Verizon Samsung Galaxy S6 Edge Plus. Through another google search I found out that I can’t access the service menu. I cleared the Keyboard data/cache, as recommended. Still not working. Do you have any other suggestions? It was fine before 7 am, today, then just stopped.

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