Samsung Video Player Service app overheats Galaxy S5, plus other app issues

s5 in outdoor case

Here are some of the #GalaxyS5 app issues shared by some members of our community. We hope that our post today can help shed light on the things that you can do on your end.

Below are the specific app issues discussed in this post:

  1. Galaxy S5 “Unfortunately, phone has stopped” error
  2. Memory card issue on Galaxy S5
  3. Galaxy S5 files to delete
  4. Unlocking Galaxy S5 after owner died
  5. Galaxy S5 redirected to Play Store
  6. Unmerge contacts on Galaxy S5
  7. Galaxy S5 and safe mode
  8. Samsung Video Player Service overheats Galaxy S5

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


Problem #1: Galaxy S5 “Unfortunately, phone has stopped” error

Just arrived back from overseas. finally updated the software as my phone had been prompting me to do for weeks. Download was fine, install was fine as far as I can tell until reboot. Then it tells me (every time the phone reboots) “Android is upgrading…starting apps”, and then continuously “Unfortunately, phone has stopped”.

I have tried the fixes suggested (reboot, tapping the Phone icon, starting in safe mode, clearing cache and data in Application Manager, wiping cache partition, even a full master reset) but I still get the popup “Phone has stopped”. Is there a next last resort after the master reset?

Australian phone, Telstra is the carrier. The phone was dropped about 3 weeks ago which cracked the screen but has not affected device in any other way. Thanks! — Matilda

Solution: Hi Matilda. Since you’ve done all the software troubleshooting for this issues on your end, the last best thing that you can do is ask for a replacement. There might be a hardware issue that is not related to the update you did that’s why despite a factory reset , the device still keeps on showing you that error.

Problem #2: Memory card issue on Galaxy S5

I was having memory issues with my Galaxy S5. it was trying to update apps and I kept receiving a message that I had insufficient storage so they could not update even though I had a 64GB Samsung Evo microSD card.

I took it to Verizon and they told me I had some leftovers from deleted files that just needed to go. So they did a factory reset and everything was better for about a week. All of a sudden my phone started to say my SD card was unmounted and it wasn’t compatible. I got several different messages, so I took the card out for about 2 weeks thinking maybe that would help. I put it back in my phone, and nothing happened. It was as if the card wasn’t even in there.

A Verizon tech said my card reader had went bad on the phone, so they are in the process of sending me another phone. I tried to put the card in my laptop to empty all of my pictures and it’s not recognizing it. It’s like there’s nothing in the card slot. I tried it in my tablet also and it’s not recognizing in it either. I’m afraid I’ve lost all the pictures I had on it. I’m not sure what else to do from here.

The card itself doesn’t seem damaged in any way, and I stored it in a safe place when I removed it from my phone. Is it possible to recover anything from it? — Shay

Solution:  Hi Shay. If other devices do not recognize the SD card, it’s most likely corrupted or damaged at the moment. This means that there’s only a very little chance that you can recover something from it. Assuming that the SD card is still physically intact, some third party software may help you recover something. Try to use Google to look for online resources that might give you instructions what software to use.

Problem #3: Galaxy S5 files to delete

Not sure if this is a problem, but I don’t remember knowing what to do. In My Folders, My Files, Documents, I have hundreds of .txt files. Most start w/numbers, 3-6 digits. When opened, either it is blank, says something doesn’t match,  or repeats in all caps, Dump all the VMAIL files & debug along w/lots of numbers.

My question is, do these items serve some purpose, will I mess up something if I delete them, and why are they being created at all? Thanks again. I love Galaxy S5 series. — Bonnie

Solution: Hi Bonnie. If you’re unsure of the nature or purpose of the files you’re interacting with, it’s better to leave them alone. We are sure ourselves what files you are talking about, but unless you phone is in dire need of storage space, or you are certain that the files can be deleted safely, the general rule is never to touch them.

Problem #4: Unlocking Galaxy S5 after owner died

My dad was murdered last year and the state had gone in and taken some of his property, his Galaxy S5 included. I am executive of his estate and was recently given back his property. Due to him no longer being here I can’t ask him the password on it and I can’t get his fingerprint to unlock it.

Is there any way that I am able to see the contents of his phone without deleting the entire phone? Please help! I know this this isn’t for personal problems, but this is my only hope for an answer as to why it happened. I’d like to see his texts, call logs, and pictures most importantly. Samsung and Verizon can’t do anything to help. — Nessah

Solution: Hi Nessah. Sorry to hear about your dad’s passing. Samsung’s phone security feature is limited and rigid. As far as we know, there’s no other way to circumvent the unlocking process. Try to call Samsung and ask for direct assistance to see if they have a more advanced way of bypassing the lock screen. You may also ask law enforcement agencies to help you unlock the phone if you think doing so would help in solving the crime.

Your dad must have used a Google account when he first set it up. If you know the Google account and password, you can probably unlock the phone via Android Device Manager.

Problem #5: Galaxy S5 redirected to Play Store

I always get ads from the Play Store. I mean always. I may not have gone to the Play Store in weeks. There are pops up when I am trying to open my message app or while i am trying to do other mundane thing. It happens a lot,  several times a day. I also get something that looks like a Facebook ad that claims I have won something. The Web address is something mobi.

I went to the AT&T store they gave me another phone. It sort of fixed the problem but now I have a whole different problem. What can I do? It’s definitely interfering with how I use my phone. — Cara

Solution: Hi Cara. Your phone may be infected with a virus allowing ads to popup anytime. The first task to do in this case is to ensure that your phone is cleaned up. This can be achieved by doing a factory reset. If you haven’t done it before, here’s how:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Now that the phone has been reset, the next thing that you must do is to install your apps again. Viruses are spread on Android devices via apps. We’re pretty sure that one or a number of your apps infected your device so you want to install only trusted ones. Start installing official apps only. Least popular apps sometimes inject malware or viruses to monetize their products. Forcing ads to be shown on devices net developers money from advertisers. Since we don’t know what apps you have on the phone, it’s all up to you which of them to install again.


See also: Galaxy S5 keeps getting redirected to Google Play Store


Problem #6: Unmerge contacts on Galaxy S5

In the contacts app that came with my phone, I have more than one contact that has the same phone number, and for some reason the phone has connected the two contacts together, where if I dial one number it lists the other number.

For example: Have a Dave, a Patty and my work contact with the same phone number, however when I go to dial the number from Dave or from Patty, it lists the number as My Work as it is dialing. Would you be able to help me figure out how to correct this issue. It creates problems with my Bluetooth in my car. — Natalie

Solution: Hi Natalie. Managing contacts nowadays has become a nightmare due to a number of apps that creates their own list of contacts. If you have social networking apps with their contacts integrated to the stock Contacts apps on your phone, the best thing to do is to unmerge the contacts so they appear separately. To do that, just follow these steps:

  • Open Contacts app.
  • Go to the contact in question and tap it.
  • Tap the merge icon.
  • Tap the red minus sign icon to unlink an account.
  • Tap Done.

Problem #7: Galaxy S5 and safe mode

Hi, I’ve been having an issue where the Car app is turning on randomly on my Galaxy S5. You have offered the following guidance, which appears to have sorted the problem i.e. it doesn’t occur in safe mode. My question is, how do I find out which third party app is causing the problem? Is it just trial and error by uninstalling certain apps? Thank you for your help.

  • Press and hold the Power key.
  • On the screen, touch and hold Power off under Phone Options.
  • When the ‘Reboot to safe mode’ message appears, tap RESTART.
  • When the phone restarts it will be in safe mode.

If the issue does not occur then it is most likely caused by a third party app. Find out what that app is and uninstall it.

Solution: Hi Aram. Booting in diagnostic or safe mode is forcing the phone to boot in an environment to prevent third party apps from running. Since you have established the fact that the issue does not occur when in this mode, you simply have to uninstall apps until you have eliminated the problem/s. You’re right. This is a trial-and-error procedure and there’s no way to know for sure which app is problematic.

Problem #8: Samsung Video Player Service overheats Galaxy S5

The Samsung Video Player Service causes my phone to overheat to about 50 degrees Celsius. This happens every other day and when I’m not even watching a video. When I do watch a video, I use a different app but then I find that the phone overheats as well. This never happened before. I have uninstalled all recent apps and I have updated all installed apps.

I have formatted SD card, problem still happens. I have removed SD card, problem still happens. I cannot uninstall the Samsung Video Player Service as there is no option to uninstall this app or even to Force Stop this app. This constant overheating will damage my battery and my phone.

I have stopped watching ANY videos on my phone altogether but the overheating still happens. What can I do to fix this problem? Please help me. Thank you. — Qadir

Solution: Hi Qadir. Consider wiping the phone’s cache partition and performing a factory reset to see the difference. Here are steps to wipe the system cache:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, Reboot system now is highlighted.
  • Press the Power key to restart the device.

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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

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