Samsung Galaxy S6 Edge keeps hanging when connecting to Wi-Fi & other Internet related issues

I am going to address an issue involving the Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) that hangs up whenever it tries to connect to a Wi-Fi network in this post. Radio functions, which are responsible in making the device communicate with others wirelessly, are embedded in the firmware. So, if there’s a problem with any of the functions, especially if it occurs after an update, it is most likely a firmware issue.


There are other internet related issues I tackled here, so read on to know more about and how to fix them if ever you’d encounter them in the future. If you are, however, looking for a solution to a different issue with your S6 Edge, then visit our troubleshooting page. Find issues that relevant to yours and try the solutions we suggested if applicable to you. If they won’t work, then you may contact us by filling up this form.

Here’s the list of the problems I included here…


Galaxy S6 Edge keeps hanging when connected to Wi-Fi

Problem: After I updated my Galaxy S6 Edge, it keeps hanging whenever I connect it to Wi-Fi. And even if I disconnect from Wi-Fi and connect to mobile data 4G, it still hangs for a few seconds. What should I do to fix this?

Troubleshooting: Some caches and/or data of core functions and services may have been corrupted during the update process. The first thing you should do is wipe the cache partition. If it fixes the problem, then you don’t have to go through all the hassles of backing up your data.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If all else fails, do the master reset.

Galaxy S6 Edge keeps saying too many windows are open

Problem: Hi. My S6 Edge keeps saying that too many windows are open but its never at the max of 50. This has just happened in the last few days.

Answer: Even if you haven’t reached the limit but there are just too many tabs opened, then it’s time you closed them especially ones that aren’t that important. For important web pages, simply bookmark them so you can open it again later without to google.

If, however, you were prompted that there are too many windows opened even if there are only a few, then clear the cache of the browser.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Internet.
  6. Tap Clear cache.

Galaxy S6 Edge blocked due to child pornography

Problem: My internet is blocked. I can’t search anything as it says it’s been blocked for child porn, which is not true. I lost all of my contacts, my phone has to be powered on and off too many times in a day. Help please.

Troubleshooting: Why do you have to turn your phone on and off too many times a day? You seem to be experiencing a lot of issues with your phone but you failed to give us more information so as to pinpoint what the problem really is. That said, I think it’s time you did the master reset. Backup all of the data you don’t want to lose especially pictures, videos, files, music, etc. and then follow these steps:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Galaxy S6 Edge Wi-Fi connection speed is slow after an update

Problem: After updating to 5.1.1 Wi-Fi connection slow. I’ve factory reset and cleared cache still won’t fix. I’ve have full bars on signal and good and checked speed with speed test on other devices and even had my provider come out and check everything is good.

Troubleshooting: It’s probably an issue with the new firmware so I suggest you have it reinstalled. Just download the stock firmware and then the flashing tool known as Odin. All you need to do if you’re up for it is run Odin on your computer, connect your phone and let the application reinstall the firmware for you. Of course, there’s no guarantee the problem would fixed but it’s worth a try especially if the connection was fine prior to the update. Or, after the installation, if the connection is still slow, revert to the previous version.

Tab button missing on Internet app

Problem: Tab button is missing on Internet.  Have tried everything possible on forums including rotating device (as some noted it may only show in wide screen view). Please help as reached maximum number of tabs and cannot open new or delete old.

Suggestion: Just clear the cache and data of the Internet app to reset it to default settings:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Internet.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

Galaxy S6 Edge won’t connect to internet

Problem: Although I have a strong Wi-Fi connection phone will not connect. Sometimes, if I restart it will connect, if I use data 4G connection, this also only sometimes work.

Troubleshooting: I guess the smart network switch feature is the one causing this problem. Just follow these steps and you’ll good:

  1. Swipe down from the top of the screen with one finger.
  2. Tap the Settings icon on the upper-right corner.
  3. Tap the WiFi icon.
  4. Tap the Menu icon on the upper-right corner of the screen.
  5. Choose Advanced from the drop down.
  6. Uncheck the box next to “Smart network switch”.

Galaxy S6 Edge connected to Wi-Fi but can’t browse

Problem: I have recently got this phone like some weeks now and it was connecting fine with my wifi at home. Yesterday i upgraded my wifi and my phone is connecting to the wifi but nothing is loading. Youtube,whatsapp no messeges is sending nor am i recieving any.

Troubleshooting: Well, it sounds like it’s a network issue and to further confirm that, try connecting other devices to your network and see if they can browse the web just fine. If they do, then try to “Forget” your Wi-Fi network on your phone and let it detect and connect to it again. It usually fixes problems like this. You may also try to follow the procedure in disabling Smart network switch above.

Galaxy S6 Edge doesn’t update apps automatically

Problem: Does not automatically update my apps also on certain web pages it cannot find my location.

Thank you very much hope to hear from you soon.

Troubleshooting: To make your phone update your apps automatically, launch the Play Store and pull out the navigation drawer or tap the Menu icon on the upper left corner (icon with three lines). Inside the Play Store settings screen find the ‘General’ category and choose ‘Auto-update apps’ option. You may now choose how you want your apps auto-updated; either over mobile data or Wi-Fi.

About your second problem, it’s really difficult to know what the problem is because the issue may be dependent to the web pages you open.

Can’t connect to internet over 4G network

Problem: I can’t connect my phone to the 4G service. I do see the options to select but even I select the option for 4G the network neither the Internet comes on.

Troubleshooting: It’s gotta be the APN settings that need to be corrected. With that, I suggest you call your service provider, ask the rep about the APN and let him or her walk you through in setting it up on your phone.

Can’t clear browser history

Problem: Clear browser history does not seem to be working. Before, I could see the history being deleted, but no longer see it being deleted, when I click delete personal data. I reset my phone, but still have the same problem. 

Troubleshooting: To make it easier for you, just clear the cache and data of the Internet app.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Internet.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

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