Samsung Galaxy S5 Will Not Charge

Whenever the a smartphone battery runs low the first thing that its owner does is to charge the device. The #Samsung Galaxy #S5 for example with its 2800 mAh battery does not need to be charged constantly as it can provide 27 hours of talk time, 9 hours of web browsing, and 11 hours of video playback on a single full charge.

Samsung Galaxy S5

There are however instances that occur when you are not able to charge the phone. This can either be caused by a faulty battery, damaged USB cord, defective charger, loose charging port, a glitch on the phone software or a combination of these. This is what we are aiming to resolve in today’s post as we tackle the Galaxy S5 will not charge issue and other related problems.

If you own a Samsung Galaxy S5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

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S5 Will Not Charge Charger Not Compatible

Problem: I had a fleeting issue a while back where my non oem (from galaxy s3) car charger gave me an error saying “”cannot charge, charger not compatible, please use charger that came with device”” or something to that effect. It went away after 2 days. It worked before and since.  Now my and my wife’s phone, exact same model, have had this issue crop up and not go away for wall chargers. It went away on one of them and will only charge when positioned in a weird way. The other one still does it and wont charge either phone. Now, i assume this is a power conversion problem. It seems when they get old maybe there is a power transfer problem causing the error to be thrown. What I want to know is this just a cord issue or a software issue that others are discussing? We have OEM wall charger ordered as well as a third party car charger (no OEM car charger came with the s5 which I found weird). I worry they won’t work either and we won’t have any way to charge them. Has anyone noticed this specific issue because of old cords? A patch to the software? When should we contact Verizon or Samsung? Thanks for any help you can provide. Patrick

Solution: One of the common causes why you will be getting this error message is if the USB cord has been damaged. You may not see it but there may be a wire cut inside the cord. This usually happens when the cord is constantly bent or coiled.

Another factor that causes this issue is the presence of dirt or debris in your phone’s charging port. This usually interferes with the charging process. If necessary you should clean the charging port using a can of compressed air or a cotton bud dipped in alcohol.

There’s also a possibility that the voltage output of the wall charger is not within the range accepted by the phone. This usually is the case if you are using a non-Samsung charger.

Finally, a glitch in the phone software can also cause this type of problem. If a restart does not resolve the issue then you should consider backing up your phone data and doing a factory reset.

S5 Not Charging

Problem: My s5 will not charge on any charger I bought an new one and it says that the charger is not compatible  with my device use original charger when I plug original charger back in it will not charge an says same thing that it’s not compatible with my device even though it is the original charger. Please help this phone is only 3 months old and has no damage at all.

Solution: Have you tried replacing the USB cord you are using in charging the phone? This cord easily gets damaged and may be causing the problem.

If after replacing the cord the issue remains then check the charging port of your phone for any signs of dirt or debris. If necessary you should clean it using a can of compressed air or cotton bud dipped in alcohol.

Finally, if the issue still persists then this may be caused by a glitch in your phone software. Try backing up your phone data then do a factory reset.

S5 Random Button Presses When Connected To Charger

Problem: Everytime I plug my charger in, my phone goes haywire. basically, the moment I put my finger to unlock my phone or send a text it causes phantom button pressing. As soon as I unplug the charger, it stops. (Caveat, I use my S3 charger it’s fine so I know it’s the S5 charger.) I’m at a loss here. I’ve tried taking the battery out for 30 seconds I even took the sim card out. any insight would be appreciated! Thanks!

Solution: The S5 charger may be grounded. This usually happens if the charger has an exposed wire making contact to a metal object or another wire. You may not see this exposed wire as it may be inside the charger.

The best thing to do is to use another charger when charging your phone.

S5 Not Charging Unless Cable Is Pressed

Problem: My S5 likes to try and not charge, the only way i can get it to charge is to push the lightning cable (the dual data one) really hard into the base, once you let go it may charge for a few mins then it will either stop charging all together or keep charge/ no charge/ charge repeatedly. I have done a full format, deleted everything, bought  a new cable (the lightning  one) as the original is worse at trying to charge. Should i pay to get it fixed or do it myself with ebay supplied parts?

Solution: This issue is most likely caused by a problem with the contact between the USB charging cord and your phone charging port. Since you have already tried using a different cord then the issue is with the charging port itself. This port assembly usually costs around $10 on eBay. If you know how to tinker around with electronic devices and you have the right tools with you then you can do the replacement yourself. You can check out the videos over at YouTube on how to replace the charging port. If you are uncomfortable doing the procedure yourself then you should bring your phone to an authorized service center and have it repaired.

S5 Charges Only If Powered Off

Problem: I downloaded both apps and since then when my phone is on charge whilst turned on it shows the charging sign in the battery but my battery loses charge at about 1% every 30 seconds.

If i turn the phone off it charges fine. Can you help please.

Solution: Are you still using the stock wall charger that came with your phone? If not then you should try using it first as it provides the correct current needed to charge your phone battery.

If the problem persists then I suggest you wipe the cache partition of your phone then check the battery charging status. If this fails to solve the problem then backup your phone data and do a factory reset.

S5 Not Charging Charger Incompatible

Problem: I plug my phone into the same charger that I have been using for a over a year now and my phone won’t charge. It gives me a weird message that says that the charger isn’t compatible with my phone. What should I do? My update is in 6 months so i really don’t want to buy a new phone but this phone has been nothing but problems. I just bought a new battery a week ago since my battery life is 3 hours with minimal use. I suspect it is because my charger has felt really loose in the charging port lately. -one unsatisfied Android user.

Solution: One factor that can cause this issue is a defective USB cord. Try to use a different USB cord when charging your phone and see if the error disappears.

Dirt or debris present on the charging port of your phone can also cause this issue. Clean the port if necessary using a can of compressed air or cotton bud dipped in alcohol.

Sometimes the charger you are using can also cause this problem. Try using a different charger then see if your phone charges normally.

If after performing the above steps the issue still persists then I suggest you backup your phone data and do a factory reset as this may be caused by a software glitch.

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4 Replies to “Samsung Galaxy S5 Will Not Charge”

  1. Hi My Galaxy S5 will only charge when the cord is bent and positioned right, and it isn’t the charging cable because I tried multiple ones.

  2. I am having the same issue!!! No matter what kind of charger, or how new the charger is, my phone will not charge. Sometimes it will charge perfectly for a few moments and then the error message pops up telling me that I should use a compatible charger. I also keep getting this message that its downloading something and this robot appears on the screen with a bunch of numbers and info in the top left corner. Should I get a different phone? Or is there a simple solution to this problem? I need my phone for work so a fix would be a huge help and relief!

  3. I have a samsung galaxy 5, it is new – we got it online from England. It came with two batteries – anyway, I have had phone for about a month and worked perfectly – but today, i went to charge the phone and it said it was incompatible and when I tried to turn phone on, I got a big Z on the screen – so I tried to charge elsewhere and it wouldnt work, so I put in a new battery – from the two I received with phone and it works perfectly. So now I am worried the same thing will happen with second battery. I looked at the first battery and it looks normal. The phone sometimes does feel a bit warm.

  4. When I plug in my charger, it tells me to use the charger and cable originally provided with the phone (although that IS what I am using). The charger and cable are brand new and charge my brother’s phone perfectly, we both have a Samsung Galaxy S5. I put my battery in his phone and it charges normally, so I guess it’s something wrong with my phone specifically? Please help I’m supposed to go out of country this week and need my phone. Thanks, Kyla

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