Several of our readers who own the #Samsung Galaxy #Note4 have been experiencing this problem where they can’t update their phone software. While we have addressed this issue in one of our previous posts we are still receiving requests for assistance regarding this matter. What happens is that the phone can download the update but fails to install it. There are also instances when the update cannot be downloaded at all.
In this latest installment of our troubleshooting series we will tackle the Galaxy Note 4 unable to update the software issue & other related problems. We have selected some of the latest problems of this nature sent to us and have addressed them below.
If you own a Samsung Galaxy Note 4 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
Note 4 The Latest Updates Have Already Been Installed Error
Problem: Unable to update the software: My phone always says “”THE LATEST UPDATES HAVE ALREADY BEEN INSTALLED”” but it actually my phone still runs on 4.4.4.
Solution: There are various factors involved as to why your phone is getting this message despite the fact that it is clearly not running on the latest software version. Did you unlock your phone and are you now using it on a different carrier? If your phone is not on its original carrier then there’s a possibility that you won’t get the update. Some people simply insert a SIM of the original carrier and then do the update. You can also try connecting your phone using a USB cord to a computer with Kies or Smart Switch installed and check for the update from there.
One other factor that can prevent your phone from getting any update is if its software has been modified. This means that if you have rooted your phone or installed a custom software in it then you will not be able to get the official Samsung update. If this is the case then you will have to unroot your phone or if your phone is running on a custom firmware you will have to reflash the original Samsung firmware back to your phone.
One other possible factor causing this issue is a glitch in your phone software. If this is the case then you will have to backup your phone data and do a factory reset. Once the reset is complete you should check if an update is available.
Note 4 Cannot Install Update
Problem: I get the request for an update and I install it to 100% then it tells me it will restart then load and it restarts gets to 1% then I get the dead android guy and it says cannot install and restarts again.
Solution: Before doing the update make sure that your phone has sufficient internal storage space available. For major updates at least 3GB of space is required however some phone owners say that 6GB is usually needed. Even if the downloaded software has a filesize of just a couple of hundred megabytes this is in its compressed state. The file needs to be uncompressed which is why more storage space is needed.
If your phone has sufficient storage space then try wiping the cache partition of your phone from the recovery mode. Sometimes corrupt temporary data can prevent your phone from getting the update and this is the best way to deal with it.
If after performing the troubleshooting steps listed above the problem still persists then I recommend you do a factory reset first before updating your phone again. Just make sure to backup your phone data before doing the reset as the procedure will delete all data stored in your phone.
Note 4 Unlocked Not Getting Software Update
Problem: I have a Unlocked phone. I have service with straight talk. Every time I check for the software up it always says I have the latest up. How can I get the new update?
Solution: This is a common issue among unlocked devices. The best way to proceed is to insert a SIM of the phone’s original carrier then update the phone software. If this is not possible at the moment then you should try to connect your phone using a USB cord to a computer with Kies or Smart Switch installed then do the update from there.
If your phone still can’t find an update then you will have to do it manually by flashing the updated software. You will need the exact software file of your phone which you can get over at SamMobile as well as Odin which is a software you install in your computer. Instructions on how to flash your phone can be found at several of the popular online Android forums.
Note 4 No Software Update Available
Problem: I have Cricket Wireless and still have not gotten the Lollipop update. The phone is AT&T branded. Marshmallow is coming this year and I don’t want to be so behind on updates! Is there a manual way to update the Note4 to Lollipop or Marshmallow? cheers!
Solution: For this type of issue the best way to update your phone is to insert an AT&T SIM card to it then check for an update. You will most likely get the notification of a new update once the SIM of the phone’s original carrier is inserted to it.
You should also try connecting your phone using a USB cord to a computer with Kies or Smart Switch installed. Once connected you will be prompted of a software update. This procedure does not work all of the time though so if no update is detected then you should consider flashing your phone with the updated software. You will need a copy of the updated phone software (AT&T version) as well as the latest Odin software running on your computer. Instructions on how to flash your device can be found at several of the popular online Android forums.
Note 4 Fails To Install Downloaded Update
Problem: My phone downloads the software and then when it is done it asks to be restarted. After the restart, it starts to load the new software and on 0% it shows error message from the little green Man….then boots up normally and asks me to send failure report.
Related Problem: My phone downloads the new update, however when it reboots I get an error when applying at 1%. This kicks me out of the upgrade and it never applies. Suggestions?
Solution: There are various factors that can cause this type of issue. One common cause is that the phone has insufficient internal storage space. A minimum of 3GB of internal storage space is needed for major software updates and sometimes this is not enough space. Just to be on the safe side try to free up 6GB of internal storage space on your device.
Some form of corrupt data in your phone can also prevent the downloaded software from being installed. If this is the case then you should try wiping the cache partition of your phone from the recovery mode.
If the above troubleshooting steps fail then I suggest you backup your phone data then do a factory reset. Once the reset has finished you should manually check for the software update and download it again.
Note 4 Software Update Button Greyed Out
Problem: The software update button is a light grey and it wont allow me to check for a software update. I have power cycled the phone and removed the battery already. I have a lot of these phones and some update and some do not. And a few of them have this problem with the software update button not even being an option.
Solution: Before doing any troubleshooting make sure your phone is still running on its stock software.
This problem could be caused by a glitch in the phone software. Try to access your phone’s recovery mode then wipe the cache partition of your device. Restart your phone normally then check if the update button is now clickable.
If the problem persists then I suggest you backup your phone data then do a factory reset.
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