The #Samsung Galaxy #Note4 has one of the best hardware specifications available for a smartphone in the market today. Its Snapdragon 805 processor combined with 3GB of RAM ensures that apps run smoothly. There are however instances when this isn’t the case. Some of our readers are complaining that their phone is running slow, lags, or freezes when they are using it. These issues are what we will tackle in today’s post.
In this latest installment of our troubleshooting series we will aim to resolve the Galaxy Note 4 freezes, lags issue. We have featured below some of the issues our readers are having with their device and have included the appropriate steps that needs to be taken.
If you own a Samsung Galaxy Note 4 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
Note 4 Half The Screen Freezes
Problem: Half the screen freezes, it splits vertically and the right half is frozen. Sometimes when first looking at it the right half is completely off. The left half remains fully functional. Thanks
Solution: Let’s start by checking your phone software first as this is usually the cause in cases like this. The first thing you need to do is to check if this issue is caused by some form of corrupt data in your phone. To do this you need to start your device in recovery mode then wipe its cache partition. This procedure deletes the temporary data held in your device. Restart your phone then check if the issue still occurs.
If the problem still persists then the next thing you need to check is if an app you downloaded is causing this problem. To check if this is the case you need to start your phone in Safe Mode. In this mode only the pre-installed apps are allowed to run while the apps you downloaded are disabled. Check if the issue still occurs.
If the problem still occurs in Safe Mode then I suggest you backup your phone data first. I suggest you use Kies or Smart Switch to do the backup. Once the backup is complete proceed by performing a factory reset.
If after the reset the issue remains unresolved then this may already be a hardware related problem possibly caused by a defective display. You need to bring your phone to an authorized service center and have it checked.
Note 4 Lag When Using Phone
Problem: am experiencing significant lag. When I use an app or service, like camera, my phone thinks so hard that it takes many seconds to recover, it almost freezes at the time. If I wait long enough it does recover, but it has become so slow. When I am typing a text message, I type and my typing gets ahead of what’s showing. When I try to scroll between home pages it freezes as well. I have tried a soft reboot, but I am at a loss for what could be the problem. Do you have any suggestions?
Solution: In most cases the phone lag is caused by corrupt temporary data stored in the phone. To check if this is what’s affecting your phone you should start your phone in recovery mode and wipe its cache partition.
Restart your phone then check if the lag issue still occurs. If it does then try taking out the microSD card of your phone ( if you have one installed) then check if the lag issue still occurs. A faulty microSD card makes it difficult for the phone to access data stored in it which may also cause the lagging issue.
Another factor than can cause the phone to lag is if there are too many apps running in the background. Try to restart your phone then observe if the lag issue still occurs.
An app that you downloaded and installed into your phone can also cause this type of problem. To check if this is the case you just need to start your phone in Safe Mode. In this mode only the pre-installed apps are allowed to run while apps you downloaded are disabled. If your phone does not lag in this mode then the problem is most likely caused by a third party app. Find out what app this is and uninstall it.
Finally, if the above troubleshooting steps fail I suggest you backup your phone data then do a factory reset.
Note 4 Freezes
Problem: Device will freeze when you just unlocked it (20-30 seconds) while doing something like typing a text.
Solution: A phone will usually freeze if it has some form of corrupt data. Try wiping the cache partition of your phone first from recovery mode and see if this resolves the problem.
If the problem still persists then try taking out the microSD card of your device (if you installed one). If this card is faulty it can cause this freezing issue.
You should also check if a certain app you installed is causing this problem. To check if this is the case just start your phone in Safe Mode. In this mode only the pre-installed apps are allowed to run while apps you downloaded are disabled. If your phone does not freeze in this mode then you should find out what app is causing this problem and uninstall it.
If the above troubleshooting steps fail to resolve the problem then I suggest you backup your phone data then do a factory reset.
Note 4 Crashes, Freezes
Problem: Hi, I came across your site. This may be my last glimpse of hope.I updated to 5.1.1 recently via OTA update. Things were fine for about a few days. Suddenly, my phone keeps randomly rebooting, frequently crashes and freezing. Often when I power down, I cannot power up, and had to resort to taking out battery, doing soft reset, then power up. I’m suspecting this to be the software. But after doing factory reset and wiping of cache partition, my phone would hang when I’m plugged into the charger. There would be a black screen and nothing comes up when I press the buttons. What exactly happened? I’m really at a loss and phone is out of warranty. Does this mean my phone is bricked? Really really would appreciate your reply and thanks in advance.
Solution: It looks like the problem could either be caused by the battery or the charger. Try using a different charger when charging your phone. Make sure to also replace the USB charging cord. If the issue is still the same then I suggest you get a new battery.
Note 4 Lags
Problem: Lagging, keyboard sticking as i type this. Scrolling issues, i tried all recommendations and even safe mode and still has issues in safe mode. The phone is very fast but with issues. Thank You
Solution: Try wiping the cache partition of your phone first from the recovery mode. This deletes the temporary data stored in your phone and will usually resolve issues such as this.
If the problem persists then I suggest you backup your phone data then do a factory reset.
Note 4 Constantly Freezing, Lagging
Problem: Constantly freezing, lagging, shutting down, and difficult to use. I have wiped the cache partition, removed the micro-SD and deleted as many apps in case it has been a storage problem; none of which have worked.
Solution: The phone software may already be corrupt which is why you are experiencing these issues. I suggest you backup your phone data and do a factory reset using the hardware keys. This brings your phone back to its original factory condition and should eliminate these issues.
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