Twitter app on Galaxy S6 keeps crashing, other app issues

Wondering what to do because an app has been giving you headaches lately? This post may point you to the right direction. Keep in mind that regardless of the #GalaxyS6 app in question, the solutions are usually the same. If one of your apps is behaving similar to some of the apps mentioned here, our solutions may work in your favor too.


Below are topics discussed in this post:

  1. How to find email app in Galaxy S6
  2. Twitter app on Galaxy S6 keeps crashing; fixing annoying pop ups on Galaxy S6
  3. Apps page on Galaxy S6 does not work
  4. Galaxy S6 unable to download themes, apps, and updates
  5. Email app on Galaxy S6 stops syncing and downloading emails
  6. Galaxy S6 cannot upload photo attachment to Gmail due to error “sorry your documents have stopped”
  7. Galaxy S6 cannot load YouTube
  8. Question about iMessage and Galaxy S6

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of that page.


Problem #1: How to find email app in Galaxy S6

Hi. I am a veteran Android user but just recently got the S6 and also began working from home using Outlook. I am trying to set up my work email to sync with Outlook but there is no app shortcut available. How do I create one? I guess I thought it would create it automatically. It shows the account set up successfully. I am still searching the forums. Thank you! — Kristal

Solution: Hi Kristal. The app shortcut depends on what item you used to set the account up. Outlook emails and  any other third party accounts (including work emails) can be set up using the built-in email app. Simply tap on the  app you previously used to set up the account (the one which shows the message that account was set up successfully) and check its sync settings.

The email app is shown in the image below:

email icon on S6

If you used another app to set up your account, simply do the same thing and make sure to check that it’s sync options are enabled.

Problem #2: Twitter app on Galaxy S6 keeps crashing; fixing annoying pop ups on Galaxy S6

Two problems:

  • a lot of the time when I use Twitter it crashes and then asks me to send a feedback report.
  • recently at random times a pop up will ask me to allow third party downloads for an app called “Line” and when I click cancel it takes me to the app store for some street fighter type game. — Michael

Solution: Hi Michael. Apps can crash for a number of reasons. There are many variables at play that can affect how an app works, most of them beyond a user’s control. Fortunately, there are a few effective steps that you can do to fix the issue.

Delete the app’s cache and data

If you noticed that an app has become buggy or has been crashing for some reason, a good thing to do first is to delete its cache and data. Here’s how:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for your Twitter app and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.

Keep in mind that cache is different from data in this context. Deleting your Twitter app’s cache means wiping the temporary files used by the system to load the app quickly. Deleting Twitter’s data is the equivalent of re-installing the app. Doing so results to removing app settings and your Twitter account off the phone. Make sure to have your Twitter username and password handy if you will delete app data.

Restore phone defaults via factory reset

If nothing works after wiping the cache and data, the next best thing is to do a factory reset. We think that both of your concerns are related in some way so a factory reset will likely be a good fix.

Important: Make sure to create a backup of all your important files like photos, videos, contacts, etc., before you proceed with this solution.

These are steps on how to factory reset your S6:

  • From the Home screen, tap the Apps icon.
  • Find and tap the Settings icon.
  • Under the ‘Personal’ section, find and tap Backup and reset.
  • Tap Factory data reset.
  • Touch Reset device to proceed with the reset.
  • Depending on the security lock you used, enter the PIN or password.
  • Tap Continue.
  • Touch Delete all to confirm your action.

After you do a factory reset, observe the phone for several hours to see if the problems are totally gone. DO NOT install any other app except Twitter after a factory reset so you can see the difference!

Once everything appears fine on Twitter for several hours, re-install the rest of your apps.

Now, the thing with the second issue is that annoying pop ups and advertisements are usually the product of installing third party apps. These apps usually hosts malware or adware (depending on the developer’s intent), opening your device to more advertisements and pop ups later on. With millions of people using Android devices today, the platform has become a gold mine for advertisers. Pop ups is only one of the many ways to make products known.

To prevent pop ups from bothering you again, make sure to install trusted or reliable apps only. Refrain from downloading games from unknown developers. Stick to official apps as much as possible. Mainstream apps are usually well-maintained and do not rely on pop ups and similar tactics to generate income. Prevention is always better than cure, they say. The same can be said when it comes to preventing virus and malware infection on electronics. The more careful you are with the apps you install, the better you Android experience will be.

Problem #3: Apps page on Galaxy S6 does not work

Not sure if this is an Apps, Screen or Operating System issue.

From my HOME screen, when I press the “Apps” page on the bottom of my screen, it opens for a fraction of a second, then disappears. So, I can access Apps that I have on the home screen and the other two when I swipe it, but can’t access it from the Apps page shortcut at the bottom of my home screen. — Marcie

Solution: Hi Marcie. Try wiping the system cache to see the difference. This usually happens if the cache partition is corrupted. To do this, just follow these steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Doing a factory reset may be needed if wiping the cache partition won’t help.

Problem #4: Galaxy S6 unable to download themes, apps, and updates

So I just recently got my GS6 and have only had it for a few months. But out of nowhere, my phone stopped being able to download/update themes from the theme store and won’t download apps from the Galaxy App Store. It also won’t update to the new 5.1.1, even though it’s ready to be updated. I’ve already tried resetting my phone, but it still doesn’t work. — Daelin

Solution: Hi Daelin. Try booting the phone in safe mode to see if this problem is due to one of your apps. Here’s how:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Safe mode forces the phone to run pre-installed apps only so if you can do the things you can’t when in normal mode, that’s a clear indication of a problem app.

Uninstall apps until you have eliminated the issue.

Problem #5: Email app on Galaxy S6 stops syncing and downloading emails

My S6 has stopped downloading emails from my Comcast account. It notifies me that it is still syncing every 15 minutes or so, but the emails don’t arrive. I have tried restarting, and have removed my most recently added app (Flickr), but that has not solved the problem. I don’t know how to reinstall the email app. — Letha

Solution: Hi Letha. If you are using the stock email app on this phone, force stopping and deleting its data may work in your favor. The steps are similar to deleting an app’s cache and data as outlined above. For convenience, we’ll give it again here.

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for Email app and tap it.
  • Instead of tapping clear cache, look for Force Stop button and tap it.
  • Repeat the steps if you want to delete email app’s data.

Keep in mind that tapping clear data button will remove all your email settings and accounts from the phone so make sure you know how to configure them again before you proceed.

Problem #6: Galaxy S6 cannot upload photo attachment to Gmail due to error “sorry your documents have stopped”

The phone is about 6 months old and never had any problems until about last week when there was a new software update. Now when I try to attach a photo to my Gmail, I get the window that says “sorry your documents have stopped”.

then the page just goes away, I have googled on how to fix’s it and nothing works. I have uninstalled and reinstalled the app, cleared the data and the cache, and still nothing.

Do you have any ideas? Thanks. — Lorine

Solution: Hi Lorine. There can a few reasons why this error pops up. One possibility is that the attachment may be too big for Gmail to handle. Gmail attachment is limited to 25MB per message. If the photo’s file size is bigger than this, the app may eventually stop processing at a certain point. If you want to send attachments larger than 25MB, try using Google Drive instead.

Another possible reason for the error may be a buggy storage device where you keep your photos. Try moving the files to another storage device to check the difference.

You can also use another method to attach the photo. For example, if you are trying to attach the photo via the Gmail app, try using the phone’s web browser instead.

Lastly, try posting this problem in Google’s forums so you can interact with other Google users and staff. Try to be as detailed as possible when describing the problem. Tell them the exact things you are doing including the troubleshooting steps you have tried so far.

Problem #7: Galaxy S6 cannot load YouTube

Unable to load YouTube with standard mobile data connection. (Error message appears: “Unable to access network. Please try again later.” However, I have no issues loading other apps, and I know I have a strong connection.

This issue does not occur when I use my Wi-Fi connection. I am unaware if this issue happens at all locations, or just at my residence (which is located within a 1/4 a mile from a T-Mobile tower).

Although not a major problem as I can access You Tube with my wi-fi connection, this problem is somewhat annoying, and I am curious if you have any ideas to what is causing the problem? — Christopher

Solution: Hi Christopher. This type of issue is best resolved by your mobile service provider to ensure that the problem does not originate from their end. If you haven’t called them yet about this though, these are the things that you can try:

  • Boot the phone in safe mode. This is to check if there is a third party application blocking the connection to YouTube. Try to access YouTube using the phone’s web browser while in safe mode to see if that works. If it does, then you may have an issue with the installed YouTube app.
  • Clear YouTube app’s cache and data. Steps are provided above.
  • Wipe the cache partition. Steps are provided above.
  • Call your service provider. If you are unable to access YouTube via web browser and the YouTube app, there must be a network issue preventing the connection.

Problem #8: Question about iMessage and Galaxy S6

Hello. I’ve spent a couple of hours reading your awesome website trying to figure out what the group messaging capabilities for the Galaxy S6 are. I’m thinking of upgrading to the GS6 but I can’t seem to get a concrete answer as to if the GS6 can group message with iPhones with the native messaging app. I’d rather not have to download a third party app and get my friends to join that too. Seems to be on a case-by-case basis? Help is much appreciated! Thank you! — Melissa

Solution: Hi Melissa. If your friends will be using iMessage on their iPhones, you will be unable to join them in group messaging. This is not an Android limitation but rather a restriction placed by Apple on their products. iMessage is a closed messaging platforms purely designed to work for iOS devices only.

For more information about this topic, simply browse other threads that talks this issue.


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

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