Ask any Android phone owner what they love about their device and chances are one of the responses is the flexibility of adding more storage space. Most Android devices sold in the market come with a microSD card slot making it easier for people to add more storage space as the need arises. The #Samsung Galaxy #Note4 for example can accommodate a microSD card of up to 128GB. This means that with the 32GB internal storage space you can now increase this up to 160GB.
Sometimes, issues may occur relating to the microSD card. In this latest installment of our troubleshooting series we will tackle the Note 4 not reading microSD card issue.
If you own a Samsung Galaxy Note 4 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
Note 4 Not Recognizing Songs In microSD Card
Problem: I have added songs to my sd card on my phone and it says constantly Sorry, player does not support this type of audio file. They are all mp3 files. I do not understand why they will not play. Help!
Solution: First, make sure that the MP3 files you added to the card are not corrupt. To do this you can remove the card from your phone and have your computer read it. You may need an adapter or card reader to do this. Open the music files in the card and check if they play.
Once you have verified that the MP3 files are not corrupt reinsert the card back to your phone.
To troubleshoot your phone the first thing you should do is wipe its cache partition. This deletes any corrupt temporary data that may be causing the problem.
You should also check if a third party app installed in your phone is causing the this problem by starting your phone in Safe Mode. If you can play the music files in this mode then the problem may be caused by an app. Find out what app this is and uninstall it.
There are also instances when the music app you are using may have an issue. Try clearing the cache and data of this app. You should also consider downloading a third party music player app from the Google Play Store.
Note 4 Not Recognizing microSD Card
Problem: Upgraded to a new Note 4 recently (AT&T had them for *free* with 2 year contract). One of the benefits of choosing this phone was using SD cards to expand storage for music and videos. Unfortunately, I can’t seem to get mine to be recognized. I purchased new from Newegg, and it came in factory packaging, a SanDisk 128GB SDSDQUA-128G-G46A and a Samsung Pro 64GB MB-MG64DA/AM. Both are formatted exFAT. The SanDisk would never get past ‘preparing SD Card’. The Samsung initially formatted, and I put some photos on in. Later attempts to insert that card met a similar fate at the SanDisk. Inserting the card before powering on, the phone doesn’t ‘recognize’ it until I pull it out (“SD Card removed, Insert new SD Card”). Reinserting it, ‘Preparing SD Card’. I let it go for days, just to see what would happen (a lot of nothing). Using SD Insight reveals legit manufacturing data for both cards. The cards themselves work fine. I’ve been able to put stuff on and, in the case of the Samsung card, save the pictures I put on it when I hook it up to my computer. I emailed Samsung support and they confirmed, with the model numbers, that these cards were compatible. Only suggestion they gave is to format in exFAT (moot) or FAT32 (why?), or try “the SDHC card on the device” (which looks like another accessory I’d have to purchase). Its looking like its the phone, but I can’t determine if its software or hardware/warranty related. Background info; I’ve built/upgraded windows based computers infrequently over the years, but, after six years of iPhones and an adulthood of little cell phone patience (hence Apple), I’ve moved to Android (My phone is safe, I’ve calmed in my older years). Is there something I’m missing/overlooking?
Solution: The microSD cards that you have seem to be working properly. However, your phone can’t access them. In most cases like this it is usually caused by a glitch in the phone software. I suggest you backup your phone data first then do a factory reset. Once the factory reset is complete insert the microSD card ( make sure the orientation is correct). If the card can be read then proceed to downloading your favorite apps from the Google Play Store.
Note 4 Cannot Read microSD Card
Problem: The SD card won’t work with my phone and I can’t and it won’t let me format it even on a laptop with an adapter I can’t seem to delete the files on the card.
Solution: If your laptop can’t format the card then it may already have developed some corrupt sectors and is now faulty. You should replace this card with a new one.
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