Firmware issues are common to any Android device including the newly released Samsung Galaxy S6 Edge Plus (#Samsung #GalaxyS6EdgePlus). In fact, we already received a lot of questions and/or problems from our readers and I included some of them in this post.
The first problem I cited is about a unit that won’t boot up after it crashed. According to the owner, the phone goes as far as showing the Galaxy S6 Edge+ logo and that’s it; it will loop back initial boot up process. The second issue is about folders and apps that disappear without apparent reason. The phone seems to reset itself. Read on to know more about other problems and how to tackle them.
For those who are experiencing totally different issues with their phones, you may contact us by filling up this form. Please be accurate as possible in providing details about the problem. Or, you may also visit our Galaxy S6 Edge Plus troubleshooting page and see if we already addressed your problem before. If we did, then we may already have a solution for you.
Here’s the list of the problems you can find here…
- Can’t boot up successfully
- Folders and Apps disappeared
- Can’t get a stable connection
- Sign-in failed error pops up
- Entered a bootloop and won’t charge
- Google Play Store won’t open after installation
- Owner can’t log in to Google account
- Won’t charge after installing power sharing app
Problem: I was just listening to music and had Google chrome open multitasking. All of a sudden my music started breaking up and froze the whole phone. So I turned it off manually by holding the power button. Then I tried turning it on and it just shows the logo Samsung Galaxy Edge Plus. And then reboots and did the same thing. I tried factory resetting it through Philz (forgot to mentioned I rooted) and then I press reboot now and it still does same thing. Also occasionally it vibrates like six times. I also had the phone freeze once by listening to music but when I turned it back on, it was fine. Thank you. Anymore questions you have about my issue feel free to contact me.
Troubleshooting: Sounds like a stuck Power key to me at first but then you said you successfully factory reset it and the problem remained. Well, it’s obviously a firmware issue but before doing anything, try booting the phone in safe mode first as you said the Google Chrome seemed to have triggered the problem.
If the phone can successfully boot up in safe mode, try opening the Chrome again or try doing the same thing you did prior to the problem. If the problem is replicated, try uninstalling Chrome and boot normally. If unsuccessful, it’s time you tried installing other firmware or ROMs.
- Turn off your Galaxy S6 Edge.
- Press and hold the Power key.
- When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
- Continue holding the Volume Down button until the phone finishes the restart.
- When you see Safe Mode on the lower left corner of the screen, release the button.
Problem: I had a recent AT&T update. My phone restarted and when it came back on, all of my folders with all of my apps inside had disappeared. I freaked out, but painstakingly added all of my apps and folders back in. Today my phone locked up, so I had to restart it again. When it came back on once again all the folders with my apps were all gone. Has anyone else had this problem and is there a fix for it?
Troubleshooting: I personally encountered this kind of problem before and I spent a lot of time trying to figure out why my phone kept resetting itself after some time. I haven’t figured it out but I fixed the problem by performing a master reset. I suggest you do the same rather than spending so much time trying to find out what the problem is.
- Turn off your Samsung Galaxy S6 Edge.
- Press and hold the Volume Up, Home and Power keys together.
- When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
- Wait until the Android Recovery Screen appears after about 30 seconds.
- Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
- Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
- After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
Problem: Wi-Fi switch on off non stop automatic by mobile phone in settings. never ever getting a stable wifi. performed a soft reset. nothing changed. Then a hard factory reset. Nothing changed. Now tried again in factory reset and still nothing changed. Anything else you can suggest? New Phone too.
I live in France also and this is by ORANGE FR with my French Mobile number on it. I am now visiting my family in the USA.
Troubleshooting: It sounds like your phone keeps switching between Wi-Fi and mobile data networks. It disconnects from one and connects to the other and during the transition internet connectivity is lost. To fix this, just disable the Smart Network Switch feature:
- From the Home screen, tap the Apps icon.
- Find and touch Settings.
- Tap Wi-Fi, and then More.
- Tap Smart network switch.
- Turn it off.
Problem: I have 2 emails on my phone – personal and office. Personal always works no matter where I am. I set the office one up and it works for awhile and then I get the error sign-in failed. Nothing has changed at the office. Sometimes after a week or so, it will start to work by itself. I had the same problem with my Samsung S5. I have a Kindle which is also Android and it office e-mail works all the time. Others in the office have an Apple phones and they always work.
Troubleshooting: When the error pops up, can you still browse the internet on your phone? Maybe your phone loses internet connectivity from time to time that’s why it can’t keep the connection between the email client and the server. Of course, there’s a possibility that it’s a server problem (i.e. server goes down) but as what you’ve pointed out, your Kindle as well as your colleagues don’t have the same problem. So, that leaves the phone being at fault here and since you were also experiencing the problem with your S5, then it must be your internet connection.
I don’t know how you get your internet connection but either it’s mobile data or Wi-Fi, you need to verify first that you have a stable connection because if not, then you have to contact your service provider.
To even troubleshoot the problem further, once you get the “sign-in failed” error, try logging into your office email through webmail. If you can login just fine, then you should focus your troubleshooting on your phone or your internet, otherwise, you need to contact your company’s IT.
Problem: Hi my phone is off I thought the battery was dead so when I came from work I put it on charge it have to been on charge for over an hour and I’m still seeing 0% then it blink and go to the lighting bolt then back to 0% then the Samsung sign comes on and goes back off I tried rebooting it but it’s not staying on long enough to do so. Please help me.
Troubleshooting: The problem is the Power key, it’s stuck. Try pressing it many times to fix it. If it remains stuck, you need help from a technician to open the phone. You may open it at your own risk but you should know you’ll break the warranty sticker, besides, there’s a chance the Power key is already damaged. If you void your warranty, you can never have it repaired for free.
Problem: After downloading Google Play Store, it doesn’t open. It closes immediately after I open it. I have tried uninstalling and reinstalling but problem remains the same. Please advise.
Troubleshooting: Why do you have to download and install Google Play Store when it comes pre-installed in all Android devices? Or if you flashed a custom or modified firmware on your phone, then that could be the problem; it’s incomplete.
In case you rooted your phone, uninstalled Play Store and tried reinstalling it to no avail, then you need to perform a master reset to get everything back to factory defaults including all pre-installed apps. Or, you may flash a different firmware.
Complaint: We just got this from Best Buy. Never had a Gmail account and then all was setup and now it’s locked out and won’t let us log in. Spoke to Samsung and we are without a phone till we send it to you and fix it. No loaner phone. So we pay for a service and can’t use it. Never again will we get a Samsung product. No help whatsoever. Going back to iPhone.
Answer: First of all, we are not, in any way, affiliated with Samsung or with other companies. We are a third-party online entity that helps our readers fix their problems. Now, as to your problem, we understand how frustrating it is to be locked out of your phone and not able to log back in. But I think you should contact Best Buy to get your login credentials, after all, it’s them that setup your Google account and your phone.
As to the issue that Samsung doesn’t provide assistance, well, the fact that you were instructed to send your phone in is already a sign they’re willing to help. Maybe you’re just expecting a fast resolution. But you know what, Samsung won’t be able to help you log back in to your account. Why? They just don’t know the password.
If you think going back to iPhone is the best way to fix this problem or ease your frustration, then go ahead.
Problem: Well my phone said I need to install this power sharing app. After I installed it and it didn’t charge at all. I gave it a factory reboot and it worked once to charger. (I didn’t reinstall all the apps I did) didn’t want to charge again. So I gave it a soft rest. It worked again. Now it appeared again saying I needed to install that app. I didn’t do it this time. It doesn’t charge. So I gave it another factory reset. And only installed the apps the phone came with Samsung and t-mobile only not even Facebook or Instagram nothing at all. This time it didn’t want to charge. But when I have it off it doesn’t show it charges, but I do get some charge in it. Also I have only been using the factory cable and the quick charge for it. Thanks in advance.
Suggestion: This is one problem even Samsung can’t fix. Basically, your phone is broken so stop wasting your time troubleshooting and have it replaced. If you call Samsung about it, you’ll be told they already know about the problem and are working to fix it yet you’ll be advised to get a replacement unit from your dealer or service provider.
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