Samsung Galaxy S6 closes Pandora while taking pictures, Camera takes too long to focus, plus other camera issues

While the Samsung Galaxy S6 (#Samsung #GalaxyS6) is packed with a powerful camera, it’s not free of problems. In fact, we already received hundreds of complaints from our readers since the release of the device relating to some issues with camera of the phone especially the primary one. There’s, however, on issue that seems to be so complicated to crack and that’s the first problem I tackled in this post.


According to our reader, the Pandora app closes whenever he takes pictures. It may not be a real issue with the camera but the app triggers it, that’s why it’s included here. Read on to know more about the problem and how to tackle it.

There are, of course, other camera issues I included so continue reading to know if your problem is related to one of them. If you are looking for a solution to a different problem, visit the troubleshooting page we setup for the Galaxy S6. Try finding issues related to yours and use the solutions we provided. If they won’t work, then you may contact us but please be thorough in describing your problem so we can help you better.


Pandora closes on Galaxy S6 when taking pictures using stock camera

Problem: With my S5 and at the beginning of having my S6, whenever I would take a picture while playing Pandora, the music would pause momentarily then resume playing after the picture was taken (which I think is dumb since I have all my shutter sounds off and such, so I really don’t see the point). But since the new system update to 5.1.1, Pandora now completely closes itself down when I take a picture and I have to go restart Pandora afterwards, which obviously doesn’t save what song I was on and such. Getting really annoying, would love to know if there’s a fix out there! Thanks in advance!

Suggestion: Although it’s not a common problem, many S6 (and Edge) owners reported to have experienced it. Some said the problem happens to them sporadically which others said it happens every time. I think you belong in the latter group. But the thing is, it doesn’t happen to everyone as majority aren’t experiencing this problem. There isn’t a solution for this yet especially that neither Samsung nor Pandora acknowledged this issue but since the S6 always has RAM management issues out of the box, it could be that the reason why Pandora closes when you take pictures is because there isn’t enough RAM left for other services to use; services that are actively used by the owner are given priority by the system. Needless to say, some services need to give in to run the Camera, which by the way, call upon other apps and services when snapping pictures (i.e. Gallery, media server, photo editor, filters, graphics accelerator, etc.).

If you are willing to experiment on this (don’t worry, it’s safe), try closing other recently used applications, run Pandora and then try to take pictures to see if the former still closes automatically. If the problem continues, try booting your phone in safe mode just to make sure no other third-party apps are running.

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

Once you’re in safe mode, open Pandora and try taking pictures. If the problem still exists, then it’s time to call Samsung and Pandora and report this problem. Or, you can go ahead uninstall Pandora and re-install it to see if that makes a difference. Otherwise, the problem may fall into the existing RAM management issue with the S6. I believe Samsung already addressed it by rolling out an update so try to find out if there’s an update available for your phone.

Galaxy S6 shows “Unable to connect, device parameter is incorrect” error

Problem: “Unable to connect, device parameter is incorrect.” Why did I ever upgrade my laptop to windows 10?! Can no longer download photos to HP Pavilion G6 laptop after upgrade to 10. Please help!

Troubleshooting: First of all, make sure you are using the original USB cable that came with the phone and then try to download USB drivers for your phone [link]. Or, you can just download Samsung Kies and install it on your laptop, it comes packed with all necessary drivers for any Galaxy device.

However, after installing all necessary drivers and the problem still persists, it’s time you used a different data cable.

Galaxy S6 takes so long to focus on subject

Problem: My camera is blurry and not focusing for a long time but when I shake the phone it will be ok. But when I shake it some sound is coming from the camera like some thing detaches from camera. Another sound will come when the camera start to focus. What can I do to solve this problem.

Answer: The noise that you can hear when you shake your phone is from the Camera Lens Barrel that is required so the camera can auto focus. Since your phone is having a hard time focusing, it might be a hardware issue; the camera should be able to automatically focus on the subject in less than 2 seconds. The other noise you can hear when the camera finally set its focus on the subject is due to the meeting of the lens and the “stopper,” which still considered normal. It’s best if you have the phone checked by a technician since it’s a hardware issue.

Related Problem: First, I’m unable to sign-up for your newsletter because I never received the confirmation email.  You do not have a method to resend email.  Please resend.

Second, I have a problem with my camera.  Whenever, I turn on the camera, it is NOT in focus.  I either have to move it around to focus on a faraway object or shake the phone.  Shaking works the best.  I have tried hard reboots, factory resets.  My friends phone does not have this problem.  Is there a solution?  Thanks.

Workaround from our reader: The camera occasionally shakes, blurring the picture. The only way to get it to stop that I have found is to push the turn-around icon. Then push it again so I can take the picture.

Camera options missing on Galaxy S6

Problem: If I push mode when using the camera it only shows  AUTO and PANORAMIC. No DOWNLOAD  icon or anything else.

Troubleshooting: This problem is entirely firmware-related and you need Samsung’s help. However, there were reports from other owners who already reported similar issues as yours indicating that a master reset might just bring those options back. So, try that one first to see if it makes a difference.

  1. Turn off your Samsung Galaxy S6.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If the reset didn’t fix the problem, then you really need to call Samsung hotline for this. Some Samsung techs might immediately know what the problem is while others just want to get rid of the call immediately, so you have to deal with that.

One of our readers reported back to us saying that a Samsung tech made her download an app from the Play Store called Smart Tutor and the tech took over the phone remotely. After a few minutes, the problem was fixed. So, apparently, these guys can help you.

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