Imagine waiting for a text message that should arrive on your smartphone but the message does not arrive. Quite annoying right? This issue can happen and it can happen on the #Samsung Galaxy #S5. There are various reasons why this may happen ranging from the phone network, phone setting, or even the phone software itself. This is what we will find out as we aim to resolve the Galaxy S5 not receiving text message problem & other related issues that our readers have sent us.
If you own a Samsung Galaxy S5 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
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S5 Not Receiving Text Message
Problem: I can send text messages but can not receive them. Just started today 10/10/2015 i did all troubleshooting steps. Turned my.phone off and on. Took the battery out and restarted and NOTHING! please help.
Related Problem: I’m able to send messages but I am unable to receive them. I am able to make and receive phone calls and fb messages but I am not receiving texts.
Solution: Restarting your phone is a good first troubleshooting steps to do since it resets your phone connection to the network. Unfortunately, this does not appear to resolve the issue. To make sure that you are indeed not receiving any text messages then try sending yourself a message. If the message does not arrive then try deleting the old messages in your phone inbox to free up some space.
You should also check if there are any new software updates available for your phone and apply them if necessary. These updates are important since they usually come with improvements and bug fixes that may resolve this problem.
Check your phone spam filter settings and see if there are any numbers included in the list. You will not be getting any messages from these numbers in your inbox instead you will see them in the spam folder. Take note that some carriers don’t have this spam filter setting included in their S5 software.
To verify if an app installed in the phone is causing this problem start the phone in Safe Mode. In this mode only the pre-installed apps are allowed to run. Send yourself a text message and if you receive this text message then the problem is most likely caused by an app. Find out what app this is and uninstall it.
In the event that all of the troubleshooting steps listed above fails to resolve the problem then I suggest you backup your phone data then do a factory reset.
S5 Only Getting Part Of A Text Message
Problem: Occasionally when I receive text messages they are corrupted. I will only get part of the message and some random characters. It happens randomly no matter the carrier or if its an Android or iPhone. My phone software is up to date and I’ve been having this issue for months.
Solution: This issue may be caused by some form of corrupt temporary data in your messaging app or in your phone. To check if this is indeed the case you should clear the cache and data of your phone messaging app. You should also proceed with wiping the cache partition of your phone.
If you are still experiencing the same issue then check if an app installed in your phone is causing this problem by starting your phone in Safe Mode. In this mode only the pre-installed apps are allowed to run. If the problem does not occur while your phone is in this mode then it is most likely caused by an app you downloaded. Find out what app this is and uninstall it.
If the issue still persists then I suggest you backup your phone data then do a factory reset.
S5 Not Sending Or Receiving Picture Messages
Problem: I have at&t galaxy s5 with t-mobile I can’t send or receive pictures and I can use my 4G LTE can you help me out.
Solution: There are three things you need to check to make sure that your phone is able to send and receive a picture message. First, make sure that you have an active mobile data subscription since the picture message is sent or received using your mobile data connection. Second, make sure to turn on your phone’s mobile data switch. Last but not the least you should check your phone’s APN settings and make sure that it matches the one your network is using.
Below is the APN setting of AT&T.
- Name: ATT HSPA+
- APN: phone
- Proxy: <Leave in Blank>
- Port: <Leave in Blank>
- Username: <Leave in Blank>
- Password: <Leave in Blank>
- Server: <Leave in Blank>
- MMSC: https://mmsc.mobile.att.net
- MMS proxy: proxy.mobile.att.net
- MMS port: 80
- MCC: 310
- MNC: 410
- Authentication type: <Leave in Blank>
- APN type: default,supl,mms,hipri
- APN Protocol: Leave it to the Default one
- Bearer: leave it to the Default one
S5 Freezes When Voice Texting
Problem: 2 weeks ago there was a system update. After the update my phone started locking up my whole phone when I was voice texting. I have to restart my phone to reset so i can use my phone. Please fix my phone!
Solution: This issue is caused by a bug in an update to one of your phone apps. To resolve this issue temporarily you should uninstall the update to your Google App app. You should also uninstall the update to the Google Text-to-Speech Engine app.
Update the above apps if a new update arrives that comes with a fix for this bug.
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