Samsung Galaxy Note 4 Message notification can’t be changed, volume going down & other sound related problems

You can use or assign a custom ringtone or notification sound in your Samsung Galaxy Note 4 (#Samsung #GalaxyNote4) but we were receiving emails from our readers suggesting such task can’t be accomplished for some reason. The first problem in this post will tackle that problem so if you are currently bugged by it, read on to know more.

The second problem is about an issue with the volume, which according to some, goes down on its own without intervention from the user. Many have been complaining about it and the pattern says the problem started after an update. It might be a bug.

There are other problems I included in this post so continue reading to learn how to tackle them. Here’s the list of the issues you can find here…

For those who are trying to find a solution to a totally different issue, visit the troubleshooting page for the Note 4. Find issues that are related to what you have and try the solutions we provided. If they won’t work for you, then contact us by filling up this form.


Galaxy Note 4 Message notification can’t be changed

Problem: Hi I couldn’t find exactly my issue, so I was hoping you could help. When I get a text message the sound notification is the out of the box sound.  So I went to Sound and notification, clicked on ringtones and sounds, clicked on Messages notification, clicked on notification sound and selected the song I wanted to use.

When that didn’t work I went to a contact and clicked edit. I added another field- Message tone, and selected the same song I selected above. However, when this contact or any other contact texts me I still hear the out of the box default sound. Can you help, is there another hidden setting I’m missing?

One thing to note I used an app like ring tone maker to create a snippet of the song i was selecting for the text notification.  I haven’t tried selecting a non modified song, as I think my phone should be able to handle what I created. I have also restarted my phone several times. Thanks.

Troubleshooting: If you were trying to assign a custom ringtone to a contact then the easiest and proper way to do it is to go to your Contacts, choose the contact you want to use a custom ringtone, edit the contact, at the bottom choose to add additional fields and you can now choose to add a custom ringtone. Just save it and you’re done. As long as the file format is readable by your phone, there’s no reason for it to fail.

Alternatively, you can just copy the custom ringtone to the Notifications folder (using the file explorer in your phone) and it should show up as one of the options when you try to assign a new ringtone to a contact.

If both of these procedures fail, then there must be something wrong with your ringtone. As you said, you never tried selecting a non-modified ringtone so you might want to try that to find out. Also, there are other ringtone makers out there, if the one you’re using failed, then try others.

Galaxy Note 4 volume going down or muted

Problem: Occasionally my phone will randomly begin to mute the sound, the media sound box will pop up & you can see the sound lever bouncing back & forth, it resets the ringtone, notifications & all sound to mute then they bounce around like it’s possessed! I did a soft reset, cleaned cache, & dud a system cache clean. I found a 3rd party app called persist which allows me to lock sound at certain levels although the note still tries to yank around the sound levels the app keeps the sound fairly constant, although the annoying sound box overlays in to of screen. Then it stops & doesn’t do it again for weeks. I use audible allot soi it’s annoying when trying to listen to a book. Any suggestions?

Answer: You’re not the only having this issue, in fact, we already received a lot of emails regarding this problem, which made us to think it’s a firmware bug since many said the problem started after an update.

However, based on experience, there is always a chance that a third-party app is causing the problem, so to rule out that possibility, try booting your Note 4 in safe mode:

  1. Turn off the phone completely.
  2. Press and hold the Power key and the Volume Down key.
  3. When the phone starts to boot, release the Power key but continue holding the Vol Down key until the phone finished restarting.
  4. Safe mode will be displayed at the lower left corner; you may release the Volume Down key now.

Once in safe mode, try to play media or make a call just to test if the volume still adjusts on its own. If so, then our suspicion that it’s a bug in the firmware is confirmed, otherwise, you need to find the app that causes the problem and disable or uninstall it. If you don’t have a hint which app it is, then a master reset will fix this problem. After the reset, be mindful of the apps you install so that you will know which one is the culprit.

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

For those who encountered this problem while using headphones (even the original ones), you might want to try using a different one to see if the problem still occurs. There were reported cases citing the headphones are causing it.

Related Problem: Hi every time I make phone call i need to adjust the call volume during call by pressing volume keys. I set volume level the level I want but it doesn’t stay there. It goes higher position automatically so every time I make phone call i have to make it in low position by pressing the volume  keys.  Would you please give permanent solution. Thanks “

Galaxy Note 4 randomly refuses to ring when there are incoming calls

Problem: When there are incoming calls, sometimes my phone rings, sometimes it does not. It just vibrates once without any sound. Some of the times, it’s just silent. My speaker works very well and there is no problem with it. I tried to turn off and remove the battery already. However, it still acts that way; nothing changes. Could you please help me with this problem? Thank you so much in advance.

Troubleshooting: This problem can be very simple but what makes it complicated for us is the word “sometimes.” We want to know more about it; we want to know how frequent it happens, what apps you were using when the call came in, how loud the volume was set, etc. In short, we want you to closely observe the behavior of the phone because it’s by doing so that you’ll be able to help us figure out what the problem with your device is.

However, based on reports from our other readers who had experienced the same problem as yours, if the issue occurred after a firmware update, then it’s most likely that some caches got corrupted during the process. In this case, wiping the cache partition will work. Here’s how…

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

How to play WhatsApp voice messages on phone’s loudspeaker

Problem: I used to play voice messages in WhatsApp in loud speaker because I did not know how to activate them on the system directly. Once I updated the software, all the voice messages are being played in normal mode but with a very low volume and I couldn’t play them in loud speaker anymore. So if you can help me in a way to switch between the loudspeaker and the normal play of the voice messages.

Answer: WhatsApp voice messages are played through the phone’s loudspeaker automatically in Android. All you got to do is make sure there’s nothing in front of the phone once you play the message.

I have a feeling that you hold the phone close to your ear because the audio is very low. Don’t do that. Instead, just place the phone on the table or hold it in front of you and play the voice message.

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