Samsung Galaxy Note 4 freezes when messaging app is used, other Lollipop related problems

I will address some problems with the Samsung Galaxy Note 4 (#Samsung #GalaxyNote4) that occurred after updating the firmware to the latest Lollipop version. Updates are supposed to fix bugs, glitches and other problems that generally affect the phone’s performance but sometimes, they bring problems instead of solutions. Read on to know some of the problems, which you may also experience if you own a Note 4.


The first issue is about a Note 4 that constantly freezes when messaging app is used. According to the owner, the problem started after an update, which leads us to believe that it might be a firmware issue. The other problems I cited here also started after the update, so if you have a problem related to any of these, try the solutions I provided.

Before going any further, if you have other problems with your phone, visit our Note 4 troubleshooting page as we list down every problem we address each week. Try to find problems related to yours and try the solutions we suggested. If they won’t work, then you may contact us.

Here’s the list of the problems…

Galaxy Note 4 freezes while texting (Sprint)

Problem: I had a system update last month, ever since it freezes while texting. Screen goes black then vibrates then to my lock screen.  Once I open texting back up its usually okay for a few minutes but  ends up  freezing again after awhile. I have cleared my cache partition and done a factory reset to no avail.

Troubleshooting: It’s difficult to know if it’s an issue with the new firmware or just some apps you downloaded, so try to isolate the problem by booting your phone into safe mode first.

  1. Turn off the phone completely.
  2. Press and hold the Power key and the Volume Down key.
  3. When the phone starts to boot, release the Power key but continue holding the Vol Down key until the phone finished restarting.
  4. Safe mode will be displayed at the lower left corner; you may release the Volume Down key now.

While in safe mode, try to compose a text message just to find out if the problem still occurs and if so, then it’s a firmware issue, otherwise, one of your apps is causing the problem. I am assuming that you are using the stock or pre-installed messaging app because if not, then it might be the problem.

If the problem still occurs in safe mode or if you don’t know which app is causing this, try to do the master reset. I understand you already did the factory reset to no avail, so please try this.

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

After the reset and the problem still occurs, you need to get the phone checked by a technician. The firmware may need to be reflashed to fix the issue.

Can make calls but can’t connect to internet (T-Mobile)

Problem: I recently unlocked an ATT Galaxy Note 4 to be used with T-Mobile service, I can make calls but unable to get on the internet or receive pictures. If I do any resetting or troubleshooting will that lock the phone back to ATT network?  Please help.

Troubleshooting: Let me answer your question first. No, factory reset will not lock your phone back with AT&T network; it’s permanent.

As to the problem of not getting on the Internet or can’t send/receive picture messages, it has something to do with the mobile data settings on your phone. Since the phone is an AT&T variant, it was programmed to work seamlessly with said network. So, you need to change the settings so it can connect to T-Mobile data network.

You need to acquire the correct APN settings for your phone from T-Mobile so call its tech support hotline and have the representative walk you through in setting it up.

Can’t update to the latest firmware version (AT&T)

Problem: For some reasons I can’t get the new android update to the lollipop. Every time I check for a update it says its up to date. I took it to the AT&T store and they couldn’t help me. I called Samsung they couldn’t help me. The update for AT&T came out April 14,2015 and has had 2 updates since then. My phone is unlocked and I’m using it on Cricket service. I even took out the Cricket SIM card and put in an AT&T SIM card and tried doing the update and still no luck. Please help be able to update my phone.

Suggestion: What did Samsung say? It’s sad to know its technician can’t do a thing to get a Note 4 to update to the latest Android version. These guys should be the one to handle issues like yours because they can do anything without voiding the warranty of your device. But anyway, here’s what I suggest you do…

  1. Download Smart Switch on your computer and install it. [link]
  2. Connect your phone to your computer using the USB cable.
  3. Once the phone detected and recognized by Smart Switch, you will see an “Update” button. Just click on that and wait until the update is completed.
  4. If you can’t see an “Update” button, you will need Samsung’s help to update the phone.

The last option is to manually install the firmware but you’ll void the warranty if you do it yourself.

Galaxy Note 4 stuck on updating contacts after update

Problem: I updated my software yesterday, ever since then, my contacts are still updating, it’s been 24 hours and I cannot see contacts and call logs. It just says updating contacts.

When I go to settings, Google account and contacts to sync, it keeps syncing but doesn’t sync, and I do not know what to do.

Related Problem: Did the Samsung software upgrade yesterday. Since then phone is unable to display contact information or even call logs. It just circles around saying “contact list is being updated”. The information is still on the phone and shows up when a number or email is entered manually. Other than that it’s working ok.

Troubleshooting: Your phone is trying to fetch data from your online accounts to no avail and it’s stuck. So, the first thing you need to do is to prevent it from fetching your contacts, after all, you can always sync at a later time. To do that, turn off the sync by pulling down the quick settings menu and toggling the master sync icon off. Now, reboot your phone and see if it still stuck on the same screen once it has successfully restarted.

If it shows the same screen after the reboot, you have no other option but to perform a master reset. This process will give your phone a fresh start but will also delete all your data and files.

Galaxy Note 4 stuck on “No Command” screen

Problem: I’m having multiple issues and read many of your how-to fixes.  Lag, freezing, numerous unfortunately “X” has stopped, including contacts – when I try to click on a favorite, System UI – when I tap the recent apps.  I’ve followed all your suggestions, wiping the cache partition and even doing a master reset.  My guess is a bad update somewhere, and that’s why I did the master reset.

Here’s the interesting thing that I don’t believe I’ve seen you address and it is still happening after the reset.  When it starts the boot into recovery, it says “Installing Update” and after about 15-20 seconds, the robot falls down and it says “No Command.”” Have you guys come across this?  I don’t know if there’s a solution outside of a warranty replacement at this point.

Troubleshooting: I personally encountered issues like this since all my Android phones were rooted and have been flashed with modified firmware. It happens not only to Note 4 but to all Android phones. Depending on the phone, the “No Command” screen is just another stage when booting in recovery mode. Pressing the Volume Up key will bring you to the Android System Recovery menu, so please try that.

For some though, including the Note 4, the “No Command” screen is a sign of a bad update. So, if the phone got stuck on that screen and won’t respond when you press the Power key, Volume Up and Down buttons, it means the firmware need to be reflashed. If you do it yourself, however, your warranty will automatically be void, so you have to bring the phone to an authorized Samsung technician or to your provider.

Owner shares a solution for SD card related problems (AT&T)

One of our readers contacted us to share how she fixed the problem with her phone. So, if you’re currently experiencing SD card related issues with your Note 4 or any Galaxy device for that matter, you might want to read this.

Solution: I don’t have an issue but I just want to help others with a similar issue I had with the microSD card on the Note 4. On most devices you have to buy the Evo Samsung microSD card and you shouldn’t have any more problems. I just bought another 128 GB one for $60 at Best Buy they work perfect. No other microSD card will work in the phone. Do not buy it from Amazon nor Ebay or no other jankie sit. Buy in your local Best Buy or their website so you are for sure what you are getting. Some Walmarts have them. If you buy them from any other site where your not sure  where they are shipped from then your risking it. Trust me I’ve wasted money on many. \

The old microSD card from your old phone is not going work so give it up. Go buy a new Evo Samsung microSD card then don’t worry and be happy. It’s the orange and white one.

How do I know it works? I went to a Samsung specialist with many different cards I have purchased. He also had a Note 4. I suggested he let me use his microSD card after an hour of trying to figure out the issue.  When he took the Samsung Evo card out and tried any other card they didn’t work. When I put his card in my phone no issues. We did this for 6 plus hours with different cards.

I was then offered a job in Best Buy at Geek Squad for the 3rd time. Yes girls are computer nerds too. Good luck and enjoy your device. By the way AT&T traded me 3 brand spanking new Note 4’s because they also thought it was the device in store and the software but nope it was the card the entire time even the cards they sold in their store didn’t work. — Mrs. Rutherford

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