Fix Samsung Galaxy S6 Edge “Unfortunately, Camera has stopped” error & other camera related issues

The Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) was built with a 16-megapixel camera that is able to produce 2988 x 5312 pixels still photos and record videos up to 3840 x 2160 pixels resolution. In other words, it’s one of the devices available in the market today that has the best camera. But what if I told you we received a lot of emails from our readers complaining about camera issues with the S6 Edge?


Yes, that’s true. You may find some of the problems below including the error message “Unfortunately, Camera has stopped.” Of course, these problems aren’t due to hardware fault but also a firmware and/or app glitches. Read on to know more of the problems you may encounter if you’re one of the owners of the S6 Edge.

Here’s the list of the problems I cited in this post…

If you’re trying to find a solution to a different problem, then visit the troubleshooting page we carved out for the Galaxy S6 Edge. Find issues that are the same or related to yours and try the solutions we provided. If they won’t work for you, then feel free to contact us by filling up this questionnaire but please be detailed as much as possible.


Galaxy S6 Edge stock photo editor not working

Problem: My stock photo editor used to work and now does not.  I cannot remember an event that may have caused it, other than updating apps as randomly prompted.  Any thoughts or ideas?

Troubleshooting: While we already had some readers who reported this problem before, it’s not really a common issue. But the thing is it’s just a glitch in the app that handles the photo editor and in the case of the Galaxy S6 Edge, it’s the Gallery app.

With that being said, the solution is to clear the cache and data of the Gallery and the photo editor should work as before after that.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Gallery.
  6. Tap Clear cache.
  7. Tap Clear data.

Galaxy S6 Edge pictures shown upside down

Problem: I just got my phone two months ago and when I go to take pictures the camera is always upside down so I have to go back in and flip them around every time.

Answer: There was an auto-rotate bug affecting many Galaxy S6 Edge (and S6) owners before but it has already been addressed by Samsung by rolling out a firmware update. In the US, owners under any carriers should get the update from their providers.

So, the first thing you have to do is to see if there’s an update available for your device:

  1. From the Home screen, tap the Apps icon.
  2. Find and touch Settings.
  3. Scroll to System section and tap System Update.
  4. Tap Update Now.
  5. If there’s an available update, follow on-screen instructions to complete the process, otherwise, tap OK.

If there’s no update available or if you’ve already updated and this problem remained, do the master reset to see if that makes a difference especially if the pictures taken by the camera were viewed correctly before.

Master Reset

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Galaxy S6 Edge Camera Settings menu closes immediately

Problem: Camera settings automatically close as soon as i seclect it to open. The settings option never stays opened. Outside of a factory reset, i do not know what else to do. Please advise. Thank you, Michelle.

Troubleshooting: Obviously, it’s a glitch in the camera app so you have two options here: first, try to clear the cache and the data, and second, if the first option failed, wipe the cache partition.

Clear Camera Cache and Data

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Camera.
  6. Tap Clear cache.
  7. Tap Clear data.

Wipe Cache Partition

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Galaxy S6 Edge randomly opens the Camera app

Problem: Randomly this evening my home and power button stopped working. Then the phone randomly opened my camera followed quickly by the Google app. This has continued for the last two hours even in safe mode. We’ve tried a bunch of recommended fixes but nothing is working.

Troubleshooting: If the problem occurs in safe mode, it means that there’s an issue with the touchscreen. Of course, all we know is that the problem began with the Home and Power buttons stopped working but there must be a root cause to all this that wasn’t mentioned. It’s possible it’s liquid or physical damage. But since we really don’t know what the cause is and it’s obviously a hardware issue, I suggest you visit a local shop or bring the phone back to your provider and have it checked by a technician.

Galaxy S6 Edge shuts off when Camera is launched

Problem: Hi sir. I want to launch the camera and my phone shuts off. I have to restart it and if again I launch camera, it again shuts off. I reset my phone to factory setting and now even there are no any third party apps but the problem remained. Please advice. Thanks. — Kuljit

Suggestion: First of all, the reason why there are no third-party apps in your phone is because you did the factory reset, which deletes all third-party apps, files, settings, etc. The real problem here is that your phone shuts off automatically when the Camera app is launched and that’s all we know. You didn’t mention any significant events that may have led or caused this. If this problem didn’t exist the day you got the phone, then it started after you did something to it and there’s no way we can suggest a solution if we don’t know what the cause is.

However, if this problem was already happening since day 1 or was randomly occurring, it means the problem is defective out of the box and you need to have it replaced.

It’s clear it’s not a third-party app that’s causing it and surely not a firmware issue. So, I suggest you have the phone checked by a technician as it’s clearly a hardware issue triggered by an app.

Galaxy S6 Edge shows “Unfortunately, Camera has stopped” error

Problem: I tried to access camera with the camera icon but get the message “Unfortunately, Camera has stopped.” How can I fix this? Thanks.

Troubleshooting: If it occurred without apparent reason, then it’s an app glitch and rebooting the phone will fix it. However, if it occurred after a firmware or app update, then clearing the cache and data of the Camera app will get rid of this error.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Camera.
  6. Tap Clear cache.
  7. Tap Clear data.

If the problem remained after the second procedure, then you need to do further troubleshooting. The next thing to do is boot the phone in safe mode and test the camera app from there.

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

Now that you’re in safe mode, open the camera to see if the error still shows up. If it does, then do the master reset. If not, then you must have installed an app that triggers the error once the app is launched. Find that app and uninstall it but if you can’t find it, then a master reset will still fix the problem for you but be mindful of the apps you install.

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