Troubleshooting Samsung Galaxy S5 Unable To Do Software Update

The Android operating system has been through different versions through the years with each version bringing in several new improvements to the ecosystem. Starting with Android 1.0 which was released in 2008 the software version is now Android Lollipop with Android Marshmallow soon to be released. The #Samsung #GalaxyS5 is one such Android smartphone that was released running on Android KitKat but has now been updated to Android Lollipop.

Samsung Galaxy S5


There are however some owners of the #S5 who have not been able to do a software update on their device for one reason or another. This is what we will tackle in the latest installment of our troubleshooting series.

If you own a Samsung Galaxy S5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

S5 Unable To Do Software Update

Problem: Hello, I’m unable to do the software update to Lollipop. I receive the (failed to update software…. Update failed. Your device will recover the original configuration.

Solution: There are various factors involved that may be causing this particular issue. If your phone is rooted or has been previously rooted then unrooted then you will be getting this update failed error. If your phone has a custom recovery or an insecure boot image then this may also be the reason as to why you are seeing this error message. If you think that the above reasons are causing this issue then the best way to proceed is to download the stock firmware of your phone and flash it with Odin. Instructions on how to flash your device can be found at most of the popular Android forums online.

However, if your phone has not been rotted and is still running on its stock firmware then the update failed error message may just be a software glitch.To fix this try to backup your phnoe data then do a factory reset. Once the factory reset has finished check for the software update again and download it. It’s very likely that you won’t be seeing the error message again.

S5 Keeps Notifying Of Update

Problem: Had a message for update or remind later so I went ahead an updated. It took about 10 min total to download  and  install  then restart. After this now getting  the same message  to  update the same update?? Gonna try the soft reset and see if this helps,if not I will get bk to ya.

Solution: This may just be a glitch in your phone software. If the soft reset does not work then I suggest you backup your phone data then do a factory reset.

S5 AT&T Software Update Available, No Available Space To Download Error

Problem: There is an icon with 2 opposite facing arrows and a check mark below them at the top left of my screen. When I pull it down it says, “AT&T Software Update Available, No available space to download”. I have deleted multiple apps, pictures, videos, music, and transferred others to the 64GB SD card I bought because of this problem. I have also taken out the battery many times. The last time I took out the Sim card as well and left them out for more than  30 minutes. My settings say that I have 4.40GB of space available on my phone but I can’t get that darned thing to go away! And what if I don’t want the update anyway? It never lets me say no to those.

Solution: To be able to upgrade your phone software to Lollipop under the AT&T network you will need a minimum of 3GB of free disk space. Since you already have 4.40GB of free internal storage space then this should already be sufficient however your phone is still getting the error message.

This error may be caused by a corrupt temporary data. You will need to try to wipe the cache partition of your phone first then check if the update process pushes through. If it doesn’t then back up your phone data then do a factory reset. Once the factory reset has finished manually check for the software update by going to Settings –  About Device – Software Update  – Check for Update.

S5 Not Getting Software Update After Switching Carriers

Problem: how do u get software updates once you switch your phone to straight talk. Phones work fine but no updates . Last update was 4/06/2015 which failed. We were with Verizon.

Solution: You need to be connected to the Verizon servers to update your phone which means you need to have a Verizon service running on your phone first. If this is not possible at the moment then try connecting your phone using a USB cord to a computer with Kies running. Once your phone is detected you will be prompted of a software upgrade. If no software upgrade is available then another method of getting the latest update on your device is to download the updated stock software and flashing it to your phone using Odin.

S5 Not Getting Software Update

Problem: I got my phone January 2015. It hasn’t done not one system update, or update to the new lollipop theme. I’ve tried everything. I reset my phone and everything. It still will not update. I’m not sure what’s going on. Can you help?

Solution: You should first check if your phone has been rooted previously then unrooted or if it is currently rooted. This is usually the reason why your phone won’t get any software updates. Running a custom recovery on your device or an insecure boot image is also another reason why your phone will not get the software update.

If your phone is running on stock firmware which has been untouched and you are not getting any updates then try to backup your phone data then do a factory reset. Once the factory reset has finished connect your phone using a USB cord to a computer running Kies. Once your phone gets detected you will be notified of a software update.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form . We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

One Reply to “Troubleshooting Samsung Galaxy S5 Unable To Do Software Update”

  1. Hi – reading your response to the topic – Troubleshooting Samsung Galaxy S5 Unable to do software update.
    I have an S5 that was originally with AT&T (and has AT&T listed under Software updates area of Settings – About Device.
    But I switched to USMobile (who uses T-Mobile) and AT&T unlocked the phone. I don’t think the phone has updated its software since then (and when I go to Software Updates it says it is up to date, but the Android version is 4.4.4).
    I’m guessing that the phone is not updating the OS software because I am no longer an AT&T customer and therefore no longer have access to their servers.
    If so, how do I get the phone to update. I don’t have a friend with an AT&T phone (whose SIM I can borrow).
    Do I need to load a different ROM?

    thanks for your website and your assistance
    Sincerely J Thomas

Comments are closed.