Samsung Galaxy S6 Edge core services, Play Store keep crashing, email syncing issues & other app problems

I will tackle a problem with Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) that causes the core services and pre-installed apps to crash in this post. The thing about app crash is that it can be caused by a firmware glitch or a hardware problem that is why it is imperative you isolate the problem immediately to know the cause or at least, gather more information to be able to formulate a solution.


For instance, if one of the Google services like the Play Store or Play Services is crashing, it is more on the firmware side and more of an Android issue. However, if one or some of Samsung services crashes, it’s still on the firmware but the problem may be fixed by an update.

Read on to know more of these problems and how to fix them in case you’ll encounter one in the future. If, however, you found this page because you were searching for a solution to a totally different issue, then browse through or Galaxy S6 Edge troubleshooting page. Find issues related or the same as yours and try the solutions we provided. If they won’t work for you, then contact us by filling up this form.

Pre-installed apps, core services crash on Galaxy S6 Edge

Problem: I just got my Samsung S6 Edge just about a month and a half, and at first it worked just fine, then after, i think, 1 month it started to control itself. Sometimes when I am chatting, it just goes back to home screen but I am sure that I didn’t click on the back or home key. And then after a few days it just freezes for about, I think, 5 minutes, and then shuts down and open again itself.

After that a pup up appears that Google Play has stopped and again it seems like someone is pressing the keys without my knowledge. So I decided to do a hard reset which is the volume up, power key and home key procedure and reboot, and when it is already open, a pop up appears that say, Google Play has stopped. After a few minutes while I am texting another pop up, Samsung Keyboard has stopped, and then the keyboard disappears and get back again, and then after a minutes another pop up, Messenger has stopped, and then messenger has stopped and when i open it, it will open again, so I decided to perform another hard reset. But it does not change the behavior of my phone, and I discovered that when I search on Google using Internet it says Google sorry, it seems your computer or network is sending queries and no captcha has appeared. But when I search Google using chrome, I can search what I want without pop ups or something. And then just a while ago, another pop up appear says PeopleStrip has stopped.

Please help me with this. I am so stressed with this phone. I am very disappointed with this phone. Thank you very much for your help. And also I forgot to mention that when I installed Facebook and Messenger another pop up asking if I would decline or agree that Google will send…. (something like that I forgot already.) And when I update the application another pop up appear, and it not successfully updated. I forgot the pup up message.

Troubleshooting: First, about those ghost touches, they occur if there’s an issue with the firmware, a problem with the hardware or if the phone suffered liquid and/or physical damage. You never mentioned any significant incidents prior to the problem so it’s either the firmware or the hardware.

About the long freezes, lags or signs of sluggishness, it can still be the firmware and/or the hardware. However, when you said that the Google Play (Store or Services, I don’t know which one but both are connected) crashes, it suggests that it’s more on the firmware side than the hardware. And then here comes Samsung Keyboard that also crashes, the Messenger, PeopleStrip, Facebook, etc. All these point to the firmware being the one that has issues.

That said, try to do the master reset one more time but don’t install any app yet after the reset. If the Google Play error pops up or the PeopleStrip, then the firmware needs to be updated or re-flashed. Either way, you need help from your provider or a technician because even if there’s an available update ready to be downloaded, there’s a chance the process will be interrupted and that will cause more trouble. With a technician, the firmware can be manually reinstalled.

Can’t scroll all the way down to view alarms on Galaxy S6 Edge (Sprint)

Problem: In the last few weeks the Samsung clock app has been acting funny and it’s driving me crazy. I’ll do my best to explain. When I get into the app at night to set my alarms, it allows me to scroll all the way down to the last alarm only once. If I edit any alarm or start to turn any alarm on it cuts off. Meaning, I’ll try to scroll all the way to the end and it stops halfway down and acts like that’s the end of the page. I can’t see the rest of my alarms. The only way for me to scroll all the way down to the last alarm is to close the app and re-open it. So you can imagine how frustrating it is for me to set my ten alarms at night and have to close it and re-open after turning EACH one on. Is there anything I can do? I’ve tried disabling the app. I’ve tried clearing the cache and force stopping it. Nothing has worked. Please help!

Troubleshooting: Actually I encountered this problem once before and clearing the cache fixed it for me. In your case, if you find it more inconvenient not to be able to scroll all the way down than to backup all your data, then a master reset will fix this.

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Galaxy S6 Edge has issues syncing emails (Verizon)

Problem: I did your trouble shooting for the email sync issues and found in Apps Manager that I have two email apps. Can this be causing the sporadic email syncing behavior? Should I delete it. How do I delete the second one. Both are identical versions. Thanks!

Troubleshooting: If there are two email apps installed on your phone, it means one is pre-installed and the other is a third-party and yes, there’s a chance that the second app is causing the sporadic syncing issues with your phone. To further confirm that, boot your phone in safe mode:

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

When in safe mode, try to see if the phone still has syncing issues. If the problem was fixed, then you need to uninstall the other app. Otherwise, try to clear the cache and data of the email app you’re using… or if the problem persists, reset the phone.

Galaxy S6 Edge S Voice lacks a setting option

Problem: Hi guys, I’m having an issue with S Voice App. I want to be able to access it by double tapping the home key and I see other users are being told to disable this function but I don’t seem to have this ability. My settings doesn’t have this option. Thanks.

Workaround: By default, the S Voice is enabled in the Galaxy S6 Edge regardless of the variant and double-tapping the Home key will bring up the app. Samsung allows the users to turn off the S Voice or not allow it to use the Home key, so there should be a setting for that. But let’s not dwell on that. There are actually two ways to disable it. The first option is this:

  1. Double-tap the Home button to bring up the S Voice.
  2. Now tap the Menu icon on the upper-right corner.
  3. Find the option “Open via the home key” and check or uncheck the box next to it.

Since you said you have a problem with S Voice, I assume you want to disable it. So, try this:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap S Voice.
  6. Tap the Turn off button.

“Unauthorized actions have been detected” error on Galaxy S6 Edge

Problem: “System Protection: Unauthorized actions have been detected. Restart your device to undo any unauthorized changes. Threat found.” Every 5 minutes I receive this message how can i solve this problem.

Suggestion: This here is an issue that even Samsung can’t fix. If you call tech support, you will only be advised to contact the dealer where you bought the phone or your service provider and have it replaced. I suggest that’s what you do or you may visit the post I’ve written about his problem here.

Galaxy S6 Edge has issues playing Facebook videos

Problem: Facebook group chat. My friends will post a quick video for around 15 seconds and it will only allow me to watch it for a few seconds. Just stops and the other friends can all watch it.

Troubleshooting: First of all, clear the cache and data of the Messenger app and then Facebook. Then, uninstall them both and download fresh copies from the Play Store and that’s it. Of course, I assume that you have a reliable Internet connection because if not, then that’s the problem.

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