In this post, I will address five connectivity-related issues that any Samsung Galaxy S6 (#Samsung #GalaxyS6) owner may encounter including the error “You have lost data connectivity because you left your home network with data roaming turned off,” which often happens to those who are roaming.
The first problem is about the S6 with some apps that won’t automatically update or refresh if the device is connected to a Wi-Fi network. The owner positively ruled out the possibility that it’s a network-related problem so I went straight to my suggestions instead of having him perform a couple of troubleshooting procedures to make sure it’s not his network that has issues.
The second problem is about the Wi-Fi that keeps turning on. The owner uses Sprint’s services so it was easy to spot the Connections Optimizer to be the culprit. But read on to know more about these problems and how to tackle them in case you’ll encounter them in the future.
In case you have other issues, feel free to contact us by filling up this form. We are always willing to help our readers so we won’t charge you for it. You may also browse through our Galaxy S6 troubleshooting page to find if your problem has already been addressed before and if so, try the solutions we provided.
Now, here are the problems and how to fix them…
Galaxy S6 apps won’t refresh when connected to Wi-Fi
Problem: I recently bought a new NetGear modem/router for at home. When I’m at home, and connected to the Wi-Fi, certain apps are failing to refresh when I open them. Facebook and my email just spin for several minutes before they refresh (often times I can’t even get the email to refresh) and Words With Friends doesn’t refresh to let me know someone has finished taking a turn. When I turn off my Wi-Fi at home, it will refresh. When I’m connected to Wi-Fi at work, etc, I don’t have a problem. The NetGear unit I bought wasn’t cheap by any means. I spent $200 to make sure I would get great coverage. My son plays video games without any issues and my laptop and kindle both work great while connected to it. I have no idea why this is happening…really hoping you can help!
Troubleshooting: First of all, thanks for taking the time ruling out the possibility that it’s just another network-related issue. If your son can play video games (especially online games) without having to complain about latency, then that’s good enough to prove it isn’t your network that has issues but your phone or some apps.
To troubleshoot further, try to check with other apps if they could pull down successfully while you are connected to your Wi-Fi network. If they do, then the problem might be limited to the apps you mentioned.
The next step would be to try to see if there is an available update (and download them) for each of the apps you’re having problems with. You may also try to clear their caches and the data and see if that makes a difference. For the kind of problem you have, these two procedures have been proven effective and besides, the apps you mentioned are developed by big companies so I’m sure it’s not about compatibility.
Another workaround is to uninstall those apps and re-install them back to make sure what you have in your phone are the latest version of the apps.
Galaxy S5 Wi-Fi turns on by itself
Problem: I have a problem with the Wi-Fi settings. It continually turns itself back on and connects with a Wi-Fi signal. Some of these I am around at work and only connect with local servers not connected to the internet. I have read through countless blogs and have talked with Samsung and Sprint. We tried several settings and procedures each time thinking it’s fixed, only to find it’s not. Help me please!
Troubleshooting: First of all, try to “Forget” the Wi-Fi network your phone connects to automatically just to prevent it from connecting to it whenever in range. But since you are with Sprint, I think the culprit here is the Connections Optimizer. That’s the kind of service that can control or manipulate your phone’s connectivity functions like automatically turning on Wi-Fi. You need to disable it to prevent the phone from turning its Wi-Fi on.
- From the Home screen, tap the Apps icon.
- Find and tap on Settings.
- Scroll to and tap Mobile networks.
- Touch Connections optimizer.
- Untick the checkboxes next to Connections Optimizer and Partner Wi-Fi.
And that’s all you need to do. Sprint representatives won’t tell you to do this for some obvious reasons.
Galaxy S6 can’t download apps & take pictures
Problem: My new Galaxy S6 is 32GB and I’ve hardly got any apps, pictures or music whereas the phone doesn’t let me take any pictures anymore or update the phone or any of the apps, because of this I ended up deleting many pictures and songs which was totally unnecessary as the message was still there and worse still my former phone was an s3 and I never had this problem although I had double the amount of data on the phone.
Troubleshooting: That’s actually a lot of problems for a new phone and that’s not acceptable. If you are still eligible to receive a brand new replacement unit, don’t waste your time troubleshooting these problems. Instead, backup your data, reset the phone to delete all your personal information and have it replaced while you can.
If replacement is not possible, then do the master reset and try to do the things you can’t do now just to see if the problem occurs even without third-party apps. If so, then you have to call your provider to see if they can offer you something for the inconvenience. Ideally, a new smartphone should work flawlessly and the owner should not worry about a thing.
But I really think the master reset will fix these problems for you.
Mobile data not working on Galaxy S6
Problem: My mobile data doesn’t work at all on my phone once I get off Wi-Fi. I read that toggling airplane mode on and then off works, and it does but only for a little while. If I pick my phone back up to try and use my mobile data, it goes back to not working.
Troubleshooting: If both Wi-Fi and mobile data are enabled or turned on, the phone will keep switching between these two networks just to make sure internet connectivity isn’t disrupted. But the irony is that you will lose your connection as the device switches between networks more frequently. To solve this problem, all you need to do is disable the Smart Network Switch.
- Swipe down from the top of the screen with one finger.
- Tap the Settings icon on the upper-right corner.
- Tap the WiFi icon.
- Tap the Menu icon on the upper-right corner of the screen.
- Choose Advanced from the drop down.
- Uncheck the box next to “Smart network switch.”
Data roaming warning keeps popping up
Problem: Hi Droid guy! I recently bought a galaxy S6 but I’m getting a glitch where, when I take my data roaming off, i get the message “You have lost data connectivity because you left your home network with data roaming turned off” But I’m not roaming. Can you please help I don’t want to be incurred any extra charges.
Solution: You’re not the only one having this problem but as complicated as it may seem, this problem can actually be fixed by simply turning Airplane mode On and Off. That’s it!
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